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Envelope-to: wongsakorn@geotech-engineering.co.th
Delivery-date: Wed, 28 Jun 2023 09:59:29 +0700
MIME-Version: 1.0
References: <t.89102517.u244292.129089.738a3b02-b8ba-4114-a325-cab19f0a89bb@teamworkdesk.com>
 <PAXPR08MB7279D0989C95B77C0010617AEF23A@PAXPR08MB7279.eurprd08.prod.outlook.com>
 <t.89102517.u244292.129089.36fca024-3f89-498b-a8e6-d9ab8b6a7586@teamworkdesk.com>
 <t.89102517.u244292.129089.738a3b02-b8ba-4114-a325-cab19f0a89bb@teamworkdesk.com>
In-Reply-To: <t.89102517.u244292.129089.738a3b02-b8ba-4114-a325-cab19f0a89bb@teamworkdesk.com>
From: Monsuda Nopakun <monsuda@reco.co.th>
Date: Wed, 28 Jun 2023 09:58:29 +0700
Message-ID: <CAKSMfVa-Sn-SwfTMDf=VX5o+3NQn2WdpR8HwObu+jNcbw21ekg@mail.gmail.com>
Subject: Re: [#89102517] GEOTECH - VW Piezometer 080329 - Wrong Filter
To: support@soilinstruments.com
Cc: preechaya@reco.co.th, paranee@reco.co.th, 
	wongsakorn@geotech-engineering.co.th
Content-Type: multipart/alternative; boundary="000000000000e50b6f05ff27c20c"

--000000000000e50b6f05ff27c20c
Content-Type: text/plain; charset="UTF-8"
Content-Transfer-Encoding: quoted-printable

Dear Peter,

Thank you for your email. I checked with my staff, and they reckon they can
arrange to have the label made locally.

Thank you again for your support.

Warm regards,
Kay

On Tue, 27 Jun 2023 at 19:35, Peter Hulse <support@soilinstruments.com>
wrote:

> Dear Kay,
>
> I hope all is well.
>
> I thought I would check in with you regarding the incorrectly labeled VW
> Piezometer. It has come to my attention that we can supply you with new
> labels for this instrument. This way everything will be correct and there
> will be no confusion going forward. Please let me know if this is of
> interest and I will have some sent out to you.
>
> Kind Regards
>
> Peter Hulse
> Technical Support Engineer
>
> support@soilinstruments.com
>
>
> On Friday, June 23rd 2023, 3:03:13 PM Peter Hulse <
> support@soilinstruments.com> wrote:
>
> Dear Kay,
>
> Sorry to see this issue with your recent order.
>
> I have reviewed the photos below and the information we hold internally, =
I
> can confirm that the filter is actually the HAE ceramic filter. The issue
> appears to be that the LAE stainless label has been put on it. Please not=
e
> that everything else is correct with the product.
>
> We will be looking at our internal systems to see how the error occurred
> and was not captured before it arrived with you. Please accept our
> apologies.
>
> Please let me know if I can assist with anything further.
>
> Kind Regards
>
> Peter Hulse
> Technical Support Engineer
>
> support@soilinstruments.com
>
>
>
>
> On Friday, June 23rd 2023, 9:27:18 AM monsuda@reco.co.th <
> monsuda@reco.co.th> wrote:
>
> Morning Gentlemen,
>
>
>
> Please find attached another Support issue from Geotech Eng in Thailand
> (two received overnight).
>
>
>
> As per the message it appears the customer has received the incorrect VWP
> tip =E2=80=93 given the cost, my recommendation is to send a replacement =
ceramic
> tip.
>
>
>
> Happy to help with the investigation to compare the customer PO with the
> quote and sales order to try and ascertain the root cause.
>
>
>
> Can we identify the sales order number from the serial number 080329?
>
>
>
>
>
> Best Regards
>
>
> David Welch=E2=80=8B  |  Global Sales & Marketing Manager
> Soil Instruments Ltd
> |
> Bell Lane, Uckfield, East Sussex
> |
> TN22 1QL
> |
> T +44 1825 744388 | M +44 7415 117970 <+44%207415%20117970>
> | E David.Welch@soilinstruments.com
> | www <https://www.soilinstruments.com/>.soilinstruments.com
> <https://www.soilinstruments.com/>
> This message (including any attachments) may contain confidential,
> proprietary, privileged and/or private information. The information is
> intended to be for the use of the individual or entity designated above. =
If
> you are not the intended recipient of this message, please notify the
> sender immediately, and delete the message and any attachments. Any
> disclosure, reproduction, distribution or other use of this message or an=
y
> attachments by an individual or entity other than the intended recipient =
is
> prohibited.
>
> =E2=80=8BPlease be aware of the increase in cybercrime and fraud. If you =
receive
> an email purporting to be from someone at Soil Instruments which seeks to
> direct a payment to bank details which differ from those we have already
> given to you via an authorized invoice signed and stamped by Soil
> Instruments, it is unlikely to be genuine. Please do not reply to the ema=
il
> nor act on any information contained therein but contact us immediately b=
y
> phone.
>
> =E2=80=8BPlease consider the environment before printing this e-mail. =E2=
=99=BB=EF=B8=8F
>
> *From:* Monsuda Nopakun <monsuda@reco.co.th>
> *Sent:* Friday, June 23, 2023 4:23 AM
> *To:* David Welch <David.Welch@soilinstruments.com>
> *Cc:* Tracey Brook <Tracey.Brook@soilinstruments.com>; Preechaya Nopakun =
<
> preechaya@reco.co.th>; Paranee Nopakun <paranee@reco.co.th>; Wongsakorn
> R. <wongsakorn@geotech-engineering.co.th>
> *Subject:* W9
>
>
>
> Hi David,
>
> How are you doing? Regarding the latest shipment, please kindly check one
> certain item for us. In your invoice, it was listed as W9-50-H-T, but we
> received W9-50-SS-T. Please see attached pictures for your consideration.
>
> Thank you.
>
> Warm regards,
> Kay
>
>
>
>
> Desk tracking: [DESK-2rlt-1h1rxx]
> [image: read tracking] [image: read tracking]
> [image: read tracking]

--000000000000e50b6f05ff27c20c
Content-Type: text/html; charset="UTF-8"
Content-Transfer-Encoding: quoted-printable

<div dir=3D"ltr"><div class=3D"gmail_default" style=3D"font-family:trebuche=
t ms,sans-serif">Dear Peter,</div><div class=3D"gmail_default" style=3D"fon=
t-family:trebuchet ms,sans-serif"><br></div><div class=3D"gmail_default" st=
yle=3D"font-family:trebuchet ms,sans-serif">Thank you for your email. I che=
cked with my staff, and they reckon they can arrange to have the label made=
 locally.</div><div class=3D"gmail_default" style=3D"font-family:trebuchet =
ms,sans-serif"><br></div><div class=3D"gmail_default" style=3D"font-family:=
trebuchet ms,sans-serif">Thank you again for your support.</div><div class=
=3D"gmail_default" style=3D"font-family:trebuchet ms,sans-serif"><br></div>=
<div class=3D"gmail_default" style=3D"font-family:trebuchet ms,sans-serif">=
Warm regards,</div><div class=3D"gmail_default" style=3D"font-family:trebuc=
het ms,sans-serif">Kay</div><div class=3D"gmail_default" style=3D"font-fami=
ly:trebuchet ms,sans-serif"><br clear=3D"all"></div><div><div dir=3D"ltr" c=
lass=3D"gmail_signature" data-smartmail=3D"gmail_signature"><div dir=3D"ltr=
"><div><div dir=3D"ltr"><div><div dir=3D"ltr"><br></div></div></div></div><=
/div></div></div><br></div><br><div class=3D"gmail_quote"><div dir=3D"ltr" =
class=3D"gmail_attr">On Tue, 27 Jun 2023 at 19:35, Peter Hulse &lt;<a href=
=3D"mailto:support@soilinstruments.com">support@soilinstruments.com</a>&gt;=
 wrote:<br></div><blockquote class=3D"gmail_quote" style=3D"margin:0px 0px =
0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
    <div>
        <div id=3D"m_-5060168261701039653twDeskReplyStart">
            <div dir=3D"ltr">
               =20
                   =20
      <div>Dear Kay,<br></div><div><br></div><div>I hope all is well.<br></=
div><div><br></div><div>I thought I would check in with you regarding the i=
ncorrectly labeled VW Piezometer. It has come to my attention that we can s=
upply you with new labels for this instrument. This way everything will be =
correct and there will be no confusion going forward. Please let me know if=
 this is of interest and I will have some sent out to you.<br></div>
     =20
      <br>
      <div>
        <div>Kind Regards<br></div><div><br></div><div>Peter Hulse<br></div=
><div>Technical Support Engineer<br></div><div><br></div><div><a href=3D"ma=
ilto:support@soilinstruments.com" target=3D"_blank">support@soilinstruments=
.com</a><br></div>
      </div>
   =20
      <br>
     =20
 =20
    <br>
   =20
    <div>
      On Friday, June 23rd 2023, 3:03:13 PM Peter Hulse &lt;<a href=3D"mail=
to:support@soilinstruments.com" target=3D"_blank">support@soilinstruments.c=
om</a>&gt; wrote:
    </div>
 =20
    <blockquote type=3D"cite">
      <div dir=3D"ltr">
     =20
      <div>Dear Kay,<br></div><div><br></div><div>Sorry to see this issue w=
ith your recent order.<br></div><div><br></div><div>I have reviewed the pho=
tos below and the information we hold internally, I can confirm that the fi=
lter is actually the HAE ceramic filter. The issue appears to be that the L=
AE stainless label has been put on it. Please note that everything else is =
correct with the product. <br></div><div><br></div><div>We will be looking =
at our internal systems to see how the error occurred and was not captured =
before it arrived with you. Please accept our apologies.=C2=A0<br></div><di=
v><br></div><div>Please let me know if I can assist with anything further.<=
/div>
     =20
      <br>
      <div>
        <div>Kind Regards<br></div><div><br></div><div>Peter Hulse<br></div=
><div>Technical Support Engineer<br></div><div><br></div><div><a href=3D"ma=
ilto:support@soilinstruments.com" target=3D"_blank">support@soilinstruments=
.com</a><br></div>
      </div>
   =20
      <br>
     =20
 =20
    <br>
   =20
   =20
 =20
   =20
    <br>
   =20
 =20
   =20
     =20
    <br>
   =20
    <div>
      On Friday, June 23rd 2023, 9:27:18 AM <a href=3D"mailto:monsuda@reco.=
co.th" target=3D"_blank">monsuda@reco.co.th</a> &lt;<a href=3D"mailto:monsu=
da@reco.co.th" target=3D"_blank">monsuda@reco.co.th</a>&gt; wrote:
    </div>
 =20
    <blockquote type=3D"cite">
      <div dir=3D"ltr">
     =20
<div>
<p><span>Morning Gentlemen,</span></p>
<p><span>=C2=A0</span></p>
<p><span>Please find attached another Support issue from Geotech Eng in Tha=
iland (two received overnight).</span></p>
<p><span>=C2=A0</span></p>
<p><span>As per the message it appears the customer has received the incorr=
ect VWP tip =E2=80=93 given the cost, my recommendation is to send a replac=
ement ceramic tip.</span></p>
<p><span>=C2=A0</span></p>
<p><span>Happy to help with the investigation to compare the customer PO wi=
th the quote and sales order to try and ascertain the root cause.</span></p=
>
<p><span>=C2=A0</span></p>
<p><span>Can we identify the sales order number from the serial number 0803=
29?</span></p>
<p><span>=C2=A0</span></p>
<p>=C2=A0</p>
<p>Best Regards</p>
<p><span>=C2=A0</span></p>
<div dir=3D"ltr" style=3D"font-size:15px;direction:ltr"><table style=3D"wid=
th:100%;font-size:15px" border=3D"0"><tbody><tr style=3D"font-size:15px"><t=
d style=3D"vertical-align:top" align=3D"left"><table style=3D"font-size:15p=
x;color:rgb(31,117,205);font-style:normal;font-weight:400;white-space:nowra=
p" border=3D"0"><tbody><tr style=3D"font-size:15px"><td style=3D"vertical-a=
lign:top;color:rgb(0,0,1);font-weight:700" align=3D"left">David=C2=A0Welch<=
span style=3D"font-size:15px;color:rgb(255,255,255);line-height:1px">=E2=80=
=8B</span></td><td style=3D"vertical-align:top" align=3D"left">=C2=A0|=C2=
=A0</td><td style=3D"vertical-align:middle" align=3D"left">Global=C2=A0Sale=
s=C2=A0&amp;=C2=A0Marketing=C2=A0Manager</td></tr></tbody></table></td></tr=
><tr style=3D"font-size:15px"><td style=3D"vertical-align:top" align=3D"lef=
t"><table style=3D"font-size:15px;line-height:normal" border=3D"0"><tbody><=
tr style=3D"font-size:15px"><td style=3D"padding:4px 0px 6px 1px;vertical-a=
lign:top" align=3D"left"><img src=3D"https://tw-desk-files.teamwork.com/i/1=
29089/attachment-inline/999999999.20230623082719949.999999999.2023062308271=
9949QdDsd.png" alt=3D"" style=3D"height: 40px; min-height: 40px; max-height=
: 40px; font-size: 15px;" height=3D"40" border=3D"0"></td></tr></tbody></ta=
ble></td></tr><tr style=3D"font-size:15px"><td style=3D"vertical-align:top"=
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le=3D"font-size:15px"><td style=3D"vertical-align:top" align=3D"left"><tabl=
e style=3D"font-size:15px;color:rgb(80,89,90);font-style:normal;font-weight=
:400;white-space:nowrap" border=3D"0"><tbody><tr style=3D"font-size:15px"><=
td style=3D"vertical-align:middle;font-family:sans-serif" align=3D"left">So=
il=C2=A0Instruments=C2=A0Ltd=C2=A0<br></td><td style=3D"vertical-align:midd=
le;font-family:sans-serif" align=3D"left">|<br></td><td style=3D"vertical-a=
lign:top;font-size:15px" align=3D"left"><table style=3D"font-size:15px;colo=
r:rgb(80,89,90);font-style:normal;font-weight:400;white-space:nowrap" borde=
r=3D"0"><tbody><tr style=3D"font-size:15px"><td style=3D"padding:2px 5px 0p=
x;vertical-align:top;font-family:sans-serif" align=3D"left">Bell=C2=A0Lane,=
=C2=A0Uckfield,=C2=A0East=C2=A0Sussex<br></td></tr></tbody></table></td><td=
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=3D"padding:2px 0px 0px;vertical-align:top;font-family:sans-serif" align=3D=
"left">|<br></td></tr></tbody></table></td><td style=3D"vertical-align:top;=
font-size:15px;color:rgb(103,103,103);font-family:sans-serif" align=3D"left=
">TN22=C2=A01QL<br></td><td style=3D"vertical-align:top;font-size:15px;colo=
r:rgb(0,0,1)" align=3D"left">|</td></tr></tbody></table></td></tr></tbody><=
/table></td></tr><tr style=3D"font-size:15px"><td style=3D"vertical-align:t=
op" align=3D"left"><table style=3D"font-size:15px;color:rgb(86,85,85);font-=
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nt-weight:700" align=3D"left">T=C2=A0<span style=3D"font-size:15px;font-wei=
ght:400">+44=C2=A01825=C2=A0744388</span></td><td style=3D"vertical-align:t=
op;color:rgb(83,83,83);font-family:sans-serif" align=3D"left">|</td><td sty=
le=3D"vertical-align:middle;font-size:15px;color:rgb(80,89,90);font-family:=
sans-serif" align=3D"left"><span style=3D"font-weight:700">M</span>=C2=A0<a=
 href=3D"tel:+44%207415%20117970" rel=3D"nofollow noopener" target=3D"_blan=
k">+44=C2=A07415=C2=A0117970</a><br></td><td style=3D"vertical-align:top;co=
lor:rgb(85,85,85);font-family:sans-serif" align=3D"left">|</td><td style=3D=
"vertical-align:middle;font-size:15px;color:rgb(105,80,80);font-family:sans=
-serif;font-weight:700" align=3D"left">E=C2=A0<span style=3D"font-weight:40=
0"><a href=3D"mailto:David.Welch@soilinstruments.com" target=3D"_blank">Dav=
id.Welch@soilinstruments.com</a></span><br></td><td style=3D"vertical-align=
:top;color:rgb(111,111,111);font-family:sans-serif" align=3D"left">|</td><t=
d style=3D"vertical-align:top;color:rgb(95,95,95);font-family:sans-serif" a=
lign=3D"center"><a href=3D"https://www.soilinstruments.com/" rel=3D"nofollo=
w noopener" target=3D"_blank">www</a><a href=3D"https://www.soilinstruments=
.com/" rel=3D"nofollow noopener" target=3D"_blank">.soilinstruments.com</a>=
<br></td></tr></tbody></table></td></tr><tr style=3D"font-size:15px"><td st=
yle=3D"vertical-align:top" align=3D"left"><table style=3D"font-size:15px" b=
order=3D"0"><tbody><tr style=3D"font-size:15px"><td style=3D"padding:15px 0=
px 0px;vertical-align:top" align=3D"left"><table style=3D"white-space:norma=
l;color:rgb(31,56,100);font-size:15px;font-family:sans-serif;font-weight:70=
0;font-style:italic;text-align:justify" border=3D"0"><tbody><tr style=3D"fo=
nt-size:15px"><td><span style=3D"font-size:15px">This message (including an=
y attachments) may contain confidential, proprietary, privileged and/or pri=
vate information. The information is intended to be for the use of the indi=
vidual or entity designated above. If you are not the intended recipient of=
 this message, please notify the sender immediately, and delete the message=
 and any attachments. Any disclosure, reproduction, distribution or other u=
se of this message or any attachments by an individual or entity other than=
 the intended recipient is prohibited.</span><br> <span style=3D"font-size:=
15px"><br>=E2=80=8BPlease be aware of the increase in cybercrime and fraud.=
 If you receive an email purporting to be from someone at Soil Instruments =
which seeks to direct a payment to bank details which differ from those we =
have already given to you via an authorized invoice signed and stamped by S=
oil Instruments, it is unlikely to be genuine. Please do not reply to the e=
mail nor act on any information contained therein but contact us immediatel=
y by phone.</span><br> <span style=3D"font-size:15px"><br>=E2=80=8B<span st=
yle=3D"color:rgb(4,110,36)">Please consider the environment before printing=
 this e-mail.=C2=A0</span><span style=3D"color:rgb(4,110,36)">=E2=99=BB=EF=
=B8=8F</span></span><br></td></tr></tbody></table></td></tr></tbody></table=
></td></tr></tbody></table></div><div style=3D"border-color:rgb(225,225,225=
) currentcolor currentcolor;border-style:solid none none;border-width:1pt m=
edium medium;padding:3pt 0cm 0cm">
<p><b><span lang=3D"EN-US">From:</span></b><span lang=3D"EN-US"> Monsuda No=
pakun &lt;<a href=3D"mailto:monsuda@reco.co.th" target=3D"_blank">monsuda@r=
eco.co.th</a>&gt;
<br>
<b>Sent:</b> Friday, June 23, 2023 4:23 AM<br>
<b>To:</b> David Welch &lt;<a href=3D"mailto:David.Welch@soilinstruments.co=
m" target=3D"_blank">David.Welch@soilinstruments.com</a>&gt;<br>
<b>Cc:</b> Tracey Brook &lt;<a href=3D"mailto:Tracey.Brook@soilinstruments.=
com" target=3D"_blank">Tracey.Brook@soilinstruments.com</a>&gt;; Preechaya =
Nopakun &lt;<a href=3D"mailto:preechaya@reco.co.th" target=3D"_blank">preec=
haya@reco.co.th</a>&gt;; Paranee Nopakun &lt;<a href=3D"mailto:paranee@reco=
.co.th" target=3D"_blank">paranee@reco.co.th</a>&gt;; Wongsakorn R. &lt;<a =
href=3D"mailto:wongsakorn@geotech-engineering.co.th" target=3D"_blank">wong=
sakorn@geotech-engineering.co.th</a>&gt;<br>
<b>Subject:</b> W9</span></p>
</div>
<p>=C2=A0</p>
<div>
<div>
<p><span style=3D"font-family:sans-serif">Hi David,<br>
<br>
How are you doing? Regarding the latest shipment, please kindly check one c=
ertain item for us. In your invoice, it was listed as W9-50-H-T, but we rec=
eived W9-50-SS-T. Please see attached pictures for your consideration.<br>
<br>
Thank you.<br>
<br>
Warm regards,<br>
Kay</span></p>
</div>
</div>
</div>

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    <br>
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    <br>
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            </div>
            <div style=3D"display:none" id=3D"m_-5060168261701039653teamwor=
k-desk-id">Desk tracking: [DESK-2rlt-1h1rxx]</div>

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                <img src=3D"https://soilinstrumentsltd.teamwork.com/desk/v1=
/threads/27190047/read.png" alt=3D"read tracking">
<img src=3D"https://soilinstrumentsltd.teamwork.com/desk/api/v2/read/c5ceaf=
92a363764186880097e4ac1f7fd62766c638cf075a6ae77437cac6f6dea8f4aa62428f3eff0=
d67661a14061a3a/track.png" alt=3D"read tracking">

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        </div>
    </div>

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