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Envelope-to: wichai@geotech-engineering.co.th
Delivery-date: Wed, 28 Jun 2023 10:07:46 +0700
MIME-Version: 1.0
References: <t.89102511.u244292.129089.6ed22787-0722-467b-8150-9a5dfc81a6f1@teamworkdesk.com>
 <t.89102511.u244292.129089.cf8af6ba-aa6b-4af6-b51c-0b7b30e1128e@teamworkdesk.com>
 <PAXPR08MB7279273DBDB2C98131F930C9EF23A@PAXPR08MB7279.eurprd08.prod.outlook.com>
 <PAXPR08MB7279A981E5C567FDC4E15983EF23A@PAXPR08MB7279.eurprd08.prod.outlook.com>
 <t.89102511.u244292.129089.6ed22787-0722-467b-8150-9a5dfc81a6f1@teamworkdesk.com>
In-Reply-To: <t.89102511.u244292.129089.6ed22787-0722-467b-8150-9a5dfc81a6f1@teamworkdesk.com>
From: Monsuda Nopakun <monsuda@reco.co.th>
Date: Wed, 28 Jun 2023 10:06:47 +0700
Message-ID: <CAKSMfVYn5iBmS04L_S8KPzZyFBKN6H1iG5eMPQ8PURow1uyXqQ@mail.gmail.com>
Subject: Fwd: [#89102511] GEOTECH - VW Piezometer 079798 - Not Reading
To: "Wasan C." <wasan@geotech-engineering.co.th>, 
	"Wichai T." <wichai@geotech-engineering.co.th>, 
	"Wongsakorn R." <wongsakorn@geotech-engineering.co.th>
Content-Type: multipart/alternative; boundary="00000000000086444405ff27e08e"

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=B8=B0

---------- Forwarded message ---------
From: Peter Hulse <support@soilinstruments.com>
Date: Tue, 27 Jun 2023 at 19:43
Subject: Re: [#89102511] GEOTECH - VW Piezometer 079798 - Not Reading
To: Monsuda Nopakun <monsuda@reco.co.th>
Cc: <preechaya@reco.co.th>, <paranee@reco.co.th>, <
wongsakorn@geotech-engineering.co.th>, <david.welch@soilinstruments.com>

Dear Kay,

Have you had a chance to look at this potentially failed unit? David has
supplied the serial number, with that and the photos I have populated the
field below in bold. It would be good to get the answers to at least
questions 4, 5, 6, and 7.

1. VWP Serial Number *079798*
   2. Sales Order Number *41415*
   3. Readout used *VWNote*
   4. Sweep Range Used
   5. Excitation Voltage Used
   6. Resistance across the VW conductors
   7. Resistance across the Temperature conductors
   8. A sample of the readings, if possible, please include
   1. Hz Reading
      2. Hz^2/100 Reading *2106.7 when reading, no value sometimes*
      3. Amplitude
      4. Signal-to-noise ratio
      5. Decay Ratio

The more information you are able to provide the faster we will be able to
ascertain the issues and rectify them.

Kind Regards

Peter Hulse
Technical Support Engineer

support@soilinstruments.com

On Friday, June 23rd 2023, 3:12:27 PM Peter Hulse <
support@soilinstruments.com> wrote:

Dear Kay,

Sorry to hear that you are having issues with our VW Piezometer. Thank you
for the testing you have already performed are you able to do a few more
tests and to confirm the below information?

1. VWP Serial Number
   2. Sales Order Number
   3. Readout used
   4. Sweep Range Used
   5. Excitation Voltage Used
   6. Resistance across the VW conductors
   7. Resistance across the Temperature conductors
   8. A sample of the readings, if possible, please include
   1. Hz Reading
      2. Hz^2/100 Reading
      3. Amplitude
      4. Signal-to-noise ratio
      5. Decay Ratio

The more information you are able to provide the faster we will be able to
ascertain the issues and rectify them.

Kind Regards

Peter Hulse
Technical Support Engineer

support@soilinstruments.com

On Friday, June 23rd 2023, 9:23:40 AM monsuda@reco.co.th <monsuda@reco.co.t=
h>
wrote:

Morning Gentlemen,

Please find attached a Support issue from Geotech Eng in Thailand.

As per the message it appears the customer has done some preliminary
testing so my recommendation is to replace the VWP

Best Regards

David Welch  |  Global Sales & Marketing Manager

*From:* Monsuda Nopakun <monsuda@reco.co.th>
*Sent:* Friday, June 23, 2023 4:30 AM
*To:* David Welch <David.Welch@soilinstruments.com>
*Cc:* Tracey Brook <Tracey.Brook@soilinstruments.com>; Preechaya Nopakun <
preechaya@reco.co.th>; Paranee Nopakun <paranee@reco.co.th>; Wongsakorn R. =
<
wongsakorn@geotech-engineering.co.th>
*Subject:* W4

Hi David,

Regarding a Piezometer W4-50-H-T (S/N 079798), we encountered issues with
it. My staff has tested it like your support team used to advise us, and we
still find problems. The readings sometimes come up, sometimes don't. When
they do come up, they are not correct according to the Calibrate
Certification.

Please kindly advise how to proceed with this one.

Thank you.

Warm regards,
Kay

Desk tracking: [DESK-2rlt-1h1rxr]
[image: read tracking] [image: read tracking]
[image: read tracking]

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s-serif" class=3D"gmail_default"></div><br><br><div class=3D"gmail_quote"><=
div dir=3D"ltr" class=3D"gmail_attr">---------- Forwarded message ---------=
<br>From: <b class=3D"gmail_sendername" dir=3D"auto">Peter Hulse</b> <span =
dir=3D"auto">&lt;<a href=3D"mailto:support@soilinstruments.com">support@soi=
linstruments.com</a>&gt;</span><br>Date: Tue, 27 Jun 2023 at 19:43<br>Subje=
ct: Re: [#89102511] GEOTECH - VW Piezometer 079798 - Not Reading<br>To: Mon=
suda Nopakun &lt;<a href=3D"mailto:monsuda@reco.co.th">monsuda@reco.co.th</=
a>&gt;<br>Cc:  &lt;<a href=3D"mailto:preechaya@reco.co.th">preechaya@reco.c=
o.th</a>&gt;,  &lt;<a href=3D"mailto:paranee@reco.co.th">paranee@reco.co.th=
</a>&gt;,  &lt;<a href=3D"mailto:wongsakorn@geotech-engineering.co.th">wong=
sakorn@geotech-engineering.co.th</a>&gt;,  &lt;<a href=3D"mailto:david.welc=
h@soilinstruments.com">david.welch@soilinstruments.com</a>&gt;<br></div><br=
><br>
    <div>
        <div id=3D"m_-7450582805523432030twDeskReplyStart">
            <div dir=3D"ltr">
               =20
                   =20
      <div><div>Dear Kay,<br></div><div><br></div><div>Have you had a chanc=
e to look at this potentially failed unit? David has supplied the serial nu=
mber, with that and the photos I have populated the field below in bold. It=
 would be good to get the answers to at least questions 4, 5, 6, and 7.<br>=
</div><div><br></div><ol><li>VWP Serial Number <b>079798</b><br></li><li>Sa=
les Order Number <b>41415</b><br></li><li>Readout used <b>VWNote</b><br></l=
i><li>Sweep Range Used<br></li><li>Excitation Voltage Used<br></li><li>Resi=
stance across the VW conductors<br></li><li>Resistance across the Temperatu=
re conductors<br></li><li>A sample of the readings, if possible, please inc=
lude=C2=A0<br></li><ol><li>Hz Reading<br></li><li>Hz^2/100 Reading <b>2106.=
7 when reading, no value sometimes</b><br></li><li>Amplitude<br></li><li>Si=
gnal-to-noise ratio<br></li><li>Decay Ratio<br></li></ol></ol><div>The more=
 information you are able to provide the faster we will be able to ascertai=
n the issues and rectify them.<br></div></div><div><br></div>
     =20
      <br>
      <div>
        <div>Kind Regards<br></div><div><br></div><div>Peter Hulse<br></div=
><div>Technical Support Engineer<br></div><div><br></div><div><a href=3D"ma=
ilto:support@soilinstruments.com" target=3D"_blank">support@soilinstruments=
.com</a><br></div></div><blockquote type=3D"cite"><div dir=3D"ltr"><div><di=
v><div dir=3D"ltr" style=3D"font-size:15px;direction:ltr"><table style=3D"w=
idth:100%;font-size:15px" border=3D"0"><tbody><tr style=3D"font-size:15px">=
<td style=3D"vertical-align:top" align=3D"left"><br></td></tr><tr style=3D"=
font-size:15px"><td style=3D"vertical-align:top" align=3D"left"><br></td></=
tr><tr style=3D"font-size:15px"><td style=3D"vertical-align:top" align=3D"l=
eft"><br></td></tr><tr style=3D"font-size:15px"><td style=3D"vertical-align=
:top" align=3D"left"><br></td></tr><tr style=3D"font-size:15px"><td style=
=3D"vertical-align:top" align=3D"left"><br></td></tr></tbody></table></div>
</div>

</div>

=20
    <br>
   =20
    <div>
      On Friday, June 23rd 2023, 3:12:27 PM Peter Hulse &lt;<a href=3D"mail=
to:support@soilinstruments.com" target=3D"_blank">support@soilinstruments.c=
om</a>&gt; wrote:
    </div>
 =20
    <blockquote type=3D"cite">
      <div dir=3D"ltr">
     =20
      <div>Dear Kay,<br></div><div><br></div><div>Sorry to hear that you ar=
e having issues with our VW Piezometer. Thank you for the testing you have =
already performed are you able to do a few more tests and to confirm the be=
low information?<br></div><div><br></div><ol><li>VWP Serial Number<br></li>=
<li>Sales Order Number<br></li><li>Readout used<br></li><li>Sweep Range Use=
d<br></li><li>Excitation Voltage Used<br></li><li>Resistance across the VW =
conductors<br></li><li>Resistance across the Temperature conductors<br></li=
><li>A sample of the readings, if possible, please include=C2=A0<br></li><o=
l><li>Hz Reading<br></li><li>Hz^2/100 Reading<br></li><li>Amplitude<br></li=
><li>Signal-to-noise ratio<br></li><li>Decay Ratio<br></li></ol></ol><div>T=
he more information you are able to provide the faster we will be able to a=
scertain the issues and rectify them.<br></div><div><br></div><div><br></di=
v>
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      <br>
      <div>
        <div>Kind Regards<br></div><div><br></div><div>Peter Hulse<br></div=
><div>Technical Support Engineer<br></div><div><br></div><div><a href=3D"ma=
ilto:support@soilinstruments.com" target=3D"_blank">support@soilinstruments=
.com</a><br></div>
      </div>
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      <br>
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    <br>
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    <br>
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    <div>
      On Friday, June 23rd 2023, 9:23:40 AM <a href=3D"mailto:monsuda@reco.=
co.th" target=3D"_blank">monsuda@reco.co.th</a> &lt;<a href=3D"mailto:monsu=
da@reco.co.th" target=3D"_blank">monsuda@reco.co.th</a>&gt; wrote:
    </div>
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    <blockquote type=3D"cite">
      <div dir=3D"ltr">
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<div>
<p><span>Morning Gentlemen,</span></p>
<p><span>=C2=A0</span></p>
<p><span>Please find attached a Support issue from Geotech Eng in Thailand.=
</span></p>
<p><span>=C2=A0</span></p>
<p><span>As per the message it appears the customer has done some prelimina=
ry testing so my recommendation is to replace the VWP</span></p>
<p><span>=C2=A0</span></p>
<p>=C2=A0</p>
<p>Best Regards</p>
<p><span>=C2=A0</span></p>
<div dir=3D"ltr" style=3D"font-size:15px;direction:ltr"><table style=3D"wid=
th:100%;font-size:15px" border=3D"0"><tbody><tr style=3D"font-size:15px"><t=
d style=3D"vertical-align:top" align=3D"left"><table style=3D"font-size:15p=
x;color:#1f75cd;font-style:normal;font-weight:400;white-space:nowrap" borde=
r=3D"0"><tbody><tr style=3D"font-size:15px"><td style=3D"vertical-align:top=
;color:#000001;font-weight:700" align=3D"left">David=C2=A0Welch<span style=
=3D"font-size:15px;color:#ffffff;line-height:1px"></span></td><td style=3D"=
vertical-align:top" align=3D"left">=C2=A0|=C2=A0</td><td style=3D"vertical-=
align:middle" align=3D"left">Global=C2=A0Sales=C2=A0&amp;=C2=A0Marketing=C2=
=A0Manager</td></tr></tbody></table></td></tr><tr style=3D"font-size:15px">=
<td style=3D"vertical-align:top" align=3D"left"><table style=3D"font-size:1=
5px;line-height:normal" border=3D"0"><tbody><tr style=3D"font-size:15px"><t=
d style=3D"padding:4px 0 6px 1px;vertical-align:top" align=3D"left"><br></t=
d></tr></tbody></table></td></tr><tr style=3D"font-size:15px"><td style=3D"=
vertical-align:top" align=3D"left"><table style=3D"font-size:15px" border=
=3D"0"><tbody><tr style=3D"font-size:15px"><td style=3D"vertical-align:top"=
 align=3D"left"><table style=3D"font-size:15px;color:#50595a;font-style:nor=
mal;font-weight:400;white-space:nowrap" border=3D"0"><tbody><tr style=3D"fo=
nt-size:15px"><td style=3D"vertical-align:middle;font-family:sans-serif" al=
ign=3D"left"><br></td><td style=3D"vertical-align:middle;font-family:sans-s=
erif" align=3D"left"><br></td><td style=3D"vertical-align:top;font-size:15p=
x" align=3D"left"><br></td><td style=3D"vertical-align:top;font-size:15px" =
align=3D"left"><br></td><td style=3D"vertical-align:top;font-size:15px;colo=
r:#676767;font-family:sans-serif" align=3D"left"><br></td><td style=3D"vert=
ical-align:top;font-size:15px;color:#000001" align=3D"left"><br></td></tr><=
/tbody></table></td></tr></tbody></table></td></tr><tr style=3D"font-size:1=
5px"><td style=3D"vertical-align:top" align=3D"left"><table style=3D"font-s=
ize:15px;color:#565555;font-style:normal;font-weight:400;white-space:nowrap=
" border=3D"0"><tbody><tr style=3D"font-size:15px"><td style=3D"vertical-al=
ign:middle;font-size:15px;font-weight:700" align=3D"left"><br></td><td styl=
e=3D"vertical-align:top;color:#535353;font-family:sans-serif" align=3D"left=
"><br></td><td style=3D"vertical-align:middle;font-size:15px;color:#50595a;=
font-family:sans-serif" align=3D"left"><br></td><td style=3D"vertical-align=
:top;color:#555555;font-family:sans-serif" align=3D"left"><br></td><td styl=
e=3D"vertical-align:middle;font-size:15px;color:#695050;font-family:sans-se=
rif;font-weight:700" align=3D"left"><br></td><td style=3D"vertical-align:to=
p;color:#6f6f6f;font-family:sans-serif" align=3D"left"><br></td><td style=
=3D"vertical-align:top;color:#5f5f5f;font-family:sans-serif" align=3D"cente=
r"><br></td></tr></tbody></table></td></tr><tr style=3D"font-size:15px"><td=
 style=3D"vertical-align:top" align=3D"left"><table style=3D"font-size:15px=
" border=3D"0"><tbody><tr style=3D"font-size:15px"><td style=3D"padding:15p=
x 0 0;vertical-align:top" align=3D"left"><table style=3D"white-space:normal=
;color:#1f3864;font-size:15px;font-family:sans-serif;font-weight:700;font-s=
tyle:italic;text-align:justify" border=3D"0"><tbody><tr style=3D"font-size:=
15px"><td><br></td></tr></tbody></table></td></tr></tbody></table></td></tr=
></tbody></table></div><div style=3D"border:none;border-top:solid #e1e1e1 1=
.0pt;padding:3.0pt 0cm 0cm 0cm">
<p><b><span lang=3D"EN-US">From:</span></b><span lang=3D"EN-US"> Monsuda No=
pakun &lt;<a href=3D"mailto:monsuda@reco.co.th" target=3D"_blank">monsuda@r=
eco.co.th</a>&gt;
<br>
<b>Sent:</b> Friday, June 23, 2023 4:30 AM<br>
<b>To:</b> David Welch &lt;<a href=3D"mailto:David.Welch@soilinstruments.co=
m" target=3D"_blank">David.Welch@soilinstruments.com</a>&gt;<br>
<b>Cc:</b> Tracey Brook &lt;<a href=3D"mailto:Tracey.Brook@soilinstruments.=
com" target=3D"_blank">Tracey.Brook@soilinstruments.com</a>&gt;; Preechaya =
Nopakun &lt;<a href=3D"mailto:preechaya@reco.co.th" target=3D"_blank">preec=
haya@reco.co.th</a>&gt;; Paranee Nopakun &lt;<a href=3D"mailto:paranee@reco=
.co.th" target=3D"_blank">paranee@reco.co.th</a>&gt;; Wongsakorn R. &lt;<a =
href=3D"mailto:wongsakorn@geotech-engineering.co.th" target=3D"_blank">wong=
sakorn@geotech-engineering.co.th</a>&gt;<br>
<b>Subject:</b> W4</span></p>
</div>
<p>=C2=A0</p>
<div>
<div>
<p><span style=3D"font-family:sans-serif">Hi David,<br>
<br>
Regarding a Piezometer W4-50-H-T (S/N 079798), we encountered issues with i=
t. My staff has tested it like your support team used to advise us, and we =
still find problems. The readings sometimes come up, sometimes don&#39;t. W=
hen they do come up, they are not correct
 according to the Calibrate Certification.<br>
<br>
Please kindly advise how to proceed with this one.<br>
<br>
Thank you.<br>
<br>
Warm regards,<br>
Kay</span></p>
</div>
</div>
</div>

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      </div>
    </blockquote>
    <br>
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    </blockquote>
    <br>
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      </div>
    </blockquote>
    <br>
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                <br>

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            </div>
            <div style=3D"display:none" id=3D"m_-7450582805523432030teamwor=
k-desk-id">Desk tracking: [DESK-2rlt-1h1rxr]</div>

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                <img src=3D"https://soilinstrumentsltd.teamwork.com/desk/v1=
/threads/27190058/read.png" alt=3D"read tracking">
<img src=3D"https://soilinstrumentsltd.teamwork.com/desk/api/v2/read/62e943=
716d7d35aed1fede76c4af40e1992ac499095f9117c7ef0b9e8273d9a3fe78985c551a87885=
5b813e865a454bb/track.png" alt=3D"read tracking">

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        </div>
    </div>

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