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Envelope-to: wongsakorn@geotech-engineering.co.th
Delivery-date: Thu, 13 Jun 2024 10:02:25 +0700
MIME-Version: 1.0
References: <t.89509031.u244292.129089.ad84ad16-c5a1-4984-8e9a-bae7ca39e82f@teamworkdesk.com>
 <CAKSMfVbWXozP+RKENBhEj6b9Ov_M+Oqw2xs+CYX=wiJAg0PgPw@mail.gmail.com>
 <t.89509031.u244292.129089.128c2307-0361-4461-8e8b-f1d4862ab56f@teamworkdesk.com>
 <E03311CC-9F8B-4743-9E5A-52CD786BE215@soilinstruments.com>
 <PAXPR08MB7279F32FE7133CCAA2F56EF1EFC72@PAXPR08MB7279.eurprd08.prod.outlook.com>
 <t.89509031.u244292.129089.ad84ad16-c5a1-4984-8e9a-bae7ca39e82f@teamworkdesk.com>
In-Reply-To: <t.89509031.u244292.129089.ad84ad16-c5a1-4984-8e9a-bae7ca39e82f@teamworkdesk.com>
From: Monsuda Nopakun <monsuda@reco.co.th>
Date: Thu, 13 Jun 2024 10:00:57 +0700
Message-ID: <CAKSMfVYWcJZacN=Gn4NP8kWALmRePPQGDJGEDBACa6dae5vWLQ@mail.gmail.com>
Subject: Re: [#89509031] GEOTECH - VW Piezometers - Wrong Unit & Non-Working Unit
To: support@soilinstruments.com
Cc: wongsakorn@geotech-engineering.co.th, suthasinee@geotech-engineering.co.th, 
	sales@soilinstruments.com, david.welch@soilinstruments.com
Content-Type: multipart/alternative; boundary="00000000000089ac5b061abcb70b"

--00000000000089ac5b061abcb70b
Content-Type: text/plain; charset="UTF-8"
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Dear Peter,

All is correct. Please kindly proceed with the shipment.

Thank you so much for your help.

Best regards,
Kay

On Wed, 12 Jun 2024 at 21:21, Peter Hulse <support@soilinstruments.com>
wrote:

> Dear Monsuda,
>
> Glad to hear that the first Piezometer is now functioning correctly.
>
> Please see the attached order for the replacement sensors of the correct
> range. Please confirm that all of the details are correct. We are aiming =
to
> ship these with all of your other consolidated orders. Once you have
> received these and are happy, we can look at getting the other 5 returned=
.
>
> Kind Regards
>
> Peter Hulse
> Technical Support Engineer
>
> support@soilinstruments.com
>
>
> On Tuesday, June 11th 2024, 9:35:13 AM David Welch <
> support@soilinstruments.com> wrote:
>
> Dear Monsuda,
>
>
>
> First of good news that we have managed to resolve one of your issues but
> disappointing that we will need to replace one of the VWP=E2=80=99s under=
 warranty.
>
>
>
> Pete =E2=80=93 we currently have several sales orders in the system inclu=
ding two
> for piezometers so it may be possible to include this replacement with on=
e
> of the consignments.
>
>
>
> s/o=E2=80=99s 42586 or s/o 42514
>
>
>
>
>
> Best Regards
>
>
> David Welch=E2=80=8B=E2=80=8B=E2=80=8B=E2=80=8B  |  Global Sales & Market=
ing Manager
> Soil Instruments Ltd
> |
> Bell Lane, Uckfield, East Sussex
> |
> TN22 1QL
> |
> T +44 1825 744388 | M +44 7415 117970 <+44%207415%20117970>
> | E David.Welch@soilinstruments.com
> | www <https://www.soilinstruments.com/>.soilinstruments.com
> <https://www.soilinstruments.com/>
> This message (including any attachments) may contain confidential,
> proprietary, privileged and/or private information. The information is
> intended to be for the use of the individual or entity designated above. =
If
> you are not the intended recipient of this message, please notify the
> sender immediately, and delete the message and any attachments. Any
> disclosure, reproduction, distribution or other use of this message or an=
y
> attachments by an individual or entity other than the intended recipient =
is
> prohibited.
>
> =E2=80=8BPlease be aware of the increase in cybercrime and fraud. If you =
receive
> an email purporting to be from someone at Soil Instruments which seeks to
> direct a payment to bank details which differ from those we have already
> given to you via an authorized invoice signed and stamped by Soil
> Instruments, it is unlikely to be genuine. Please do not reply to the ema=
il
> nor act on any information contained therein but contact us immediately b=
y
> phone.
>
> =E2=80=8BPlease consider the environment before printing this e-mail. =E2=
=99=BB=EF=B8=8F
>
> On Tuesday, June 11th 2024, 5:10:26 AM monsuda@reco.co.th <
> monsuda@reco.co.th> wrote:
>
> Dear  Peter,
>
> Thank you so much for your reply. First issue is now resolved, following
> your advice.
>
> As for the second issue, we would like to send the wrong range back to
> you, as we need to deliver the correct product as per contracts to the
> client.
>
> Best regards,
> Monsuda
>
>
>
>
> On Thursday, June 6th 2024, 1:38:38 PM Peter Hulse <
> support@soilinstruments.com> wrote:
>
> Dear Monsuda,
>
> Sorry to hear about the issues with your order.
>
> For VWP 083221, what sweep range are you using on the VW Note? Please set
> the VW Note to a sweep range of 1700-3500Hz and let me know if this
> improves the issue. The result below looks like the VW Note is picking up
> an Echo, this should disappear with the correct sweep range selected.
>
> As for the second issue, I am afraid this is our mistake. Between the PO
> changing from version 1 to version 2, we have missed that the range has
> been changed. I believe you have a couple of options with these.
>
>    1. Keep the sensors. They will work the same as the 150kPa range and
>    will have very little loss in resolution.
>    2. Replace the sensors for the correct 150kPa range. We can achieve
>    this fairly quickly, when would you require them? We would also need t=
o get
>    the incorrect range back.
>
> Please let me know how you get on with the above sensor and how you would
> like to proceed with the wrong range sensors.
>
>
>
> Kind Regards
>
> Peter Hulse
> Technical Support Engineer
>
> support@soilinstruments.com
>
>
>
>
> On Wednesday, June 5th 2024, 10:10:52 AM David.Welch@soilinstruments.com =
<
> David.Welch@soilinstruments.com> wrote:
>
> Morning Monsuda,
>
> Thank you again for your recent purchase order for the W9 VWP.
>
> Apologies for the confusion yesterday regarding your order shipments - du=
e
> to an internal reporting issue we were under the impression that everythi=
ng
> has been dispatched.
>
> I now understand that this is not correct so via this email I will ask
> Anthony for an update on the dispatch status for all your outstanding
> purchase orders
>
> @Anthony - please can you look in this for me and advise when the
> outstanding Geotech orders are scheduled for dispatch.
>
> Pete @ Support
>
> Please can you investigate the support issues in Monsuda=E2=80=99s email =
below -
> possible mid labling and malfunctioning VWP
>
> I will be back in the office on Thursday so we can review these items the=
n.
>
> Monsuda - once again, please accept our sincere apologies for this
> situation and we will endeavour to rectify everything ASAP.
>
> If you need to peak to me please do not hesitate to call the mobile
>
>
> Best Regards
> David
>
> Sent from my iPhone
>
> David Welch=E2=80=8B=E2=80=8B=E2=80=8B=E2=80=8B  |  Global Sales & Market=
ing Manager
> Soil Instruments Ltd
> |
> Bell Lane, Uckfield, East Sussex
> |
> TN22 1QL
> |
> T +44 1825 744388 | M +44 7415 117970 <+44%207415%20117970>
> | E David.Welch@soilinstruments.com
> | www <https://www.soilinstruments.com/>.soilinstruments.com
> <https://www.soilinstruments.com/>
> This message (including any attachments) may contain confidential,
> proprietary, privileged and/or private information. The information is
> intended to be for the use of the individual or entity designated above. =
If
> you are not the intended recipient of this message, please notify the
> sender immediately, and delete the message and any attachments. Any
> disclosure, reproduction, distribution or other use of this message or an=
y
> attachments by an individual or entity other than the intended recipient =
is
> prohibited.
>
> =E2=80=8BPlease be aware of the increase in cybercrime and fraud. If you =
receive
> an email purporting to be from someone at Soil Instruments which seeks to
> direct a payment to bank details which differ from those we have already
> given to you via an authorized invoice signed and stamped by Soil
> Instruments, it is unlikely to be genuine. Please do not reply to the ema=
il
> nor act on any information contained therein but contact us immediately b=
y
> phone.
>
> =E2=80=8BPlease consider the environment before printing this e-mail. =E2=
=99=BB=EF=B8=8F
>
> On 5 Jun 2024, at 09:13, Monsuda Nopakun <monsuda@reco.co.th> wrote:
>
> =EF=BB=BF
> Hi David,
>
> How are you? Regarding our previous conversation, I've got my staff to
> track back all orders already. So, the orders that we are still waiting f=
or
> are : our order number 4466, 4467 (Rev 1), 4469, 4473, and 4475.  Could y=
ou
> please update on estimated delivery schedule for them?
>
> Also, another issue is, regarding our order number 4465 (Rev 2), one item
> in our order (W4-15-H-T) turns up as W4-30-H-T. Not sure if label is just
> incorrect, or it's the wrong item.
>
> Also, W4-30-H-T (S/N 083221) is malfunctioning. Readings are way off.
> Please see attached pictures for your consideration.
>
> Have a lovely day.
>
> Best regards,
> Kay
> [image: 821796.jpg][image: 821793.jpg][image: 821795.jpg]
>
>
>
>
>
>
> Desk tracking: [DESK-2rlt-1hahlz]
> [image: read tracking] [image: read tracking]
> [image: read tracking]

--00000000000089ac5b061abcb70b
Content-Type: text/html; charset="UTF-8"
Content-Transfer-Encoding: quoted-printable

<div dir=3D"ltr"><div class=3D"gmail_default" style=3D"font-family:trebuche=
t ms,sans-serif">Dear Peter,</div><div class=3D"gmail_default" style=3D"fon=
t-family:trebuchet ms,sans-serif"><br></div><div class=3D"gmail_default" st=
yle=3D"font-family:trebuchet ms,sans-serif">All is correct. Please kindly p=
roceed with the shipment.</div><div class=3D"gmail_default" style=3D"font-f=
amily:trebuchet ms,sans-serif"><br></div><div class=3D"gmail_default" style=
=3D"font-family:trebuchet ms,sans-serif">Thank you so much for your help.</=
div><div class=3D"gmail_default" style=3D"font-family:trebuchet ms,sans-ser=
if"><br></div><div class=3D"gmail_default" style=3D"font-family:trebuchet m=
s,sans-serif">Best regards,</div><div class=3D"gmail_default" style=3D"font=
-family:trebuchet ms,sans-serif">Kay</div><div class=3D"gmail_default" styl=
e=3D"font-family:trebuchet ms,sans-serif"><br clear=3D"all"></div><br></div=
><br><div class=3D"gmail_quote"><div dir=3D"ltr" class=3D"gmail_attr">On We=
d, 12 Jun 2024 at 21:21, Peter Hulse &lt;<a href=3D"mailto:support@soilinst=
ruments.com">support@soilinstruments.com</a>&gt; wrote:<br></div><blockquot=
e class=3D"gmail_quote" style=3D"margin:0px 0px 0px 0.8ex;border-left:1px s=
olid rgb(204,204,204);padding-left:1ex">
    <div>
        <div id=3D"m_1501129860249859980twDeskReplyStart">
            <div dir=3D"ltr">
               =20
                   =20
      <div>Dear Monsuda,<br></div><div><br></div><div>Glad to hear that the=
 first Piezometer is now functioning correctly.<br></div><div><br></div><di=
v>Please see the attached order for the replacement sensors of the correct =
range. Please confirm that all of the details are correct. We are aiming to=
 ship these with all of your other consolidated orders. Once you have recei=
ved these and are happy, we can look at getting the other 5 returned.</div>
     =20
      <br>
      <div>
        <div>Kind Regards<br></div><div><br></div><div>Peter Hulse<br></div=
><div>Technical Support Engineer<br></div><div><br></div><div><a href=3D"ma=
ilto:support@soilinstruments.com" target=3D"_blank">support@soilinstruments=
.com</a><br></div>
      </div>
   =20
      <br>
     =20
 =20
    <br>
   =20
    <div>
      On Tuesday, June 11th 2024, 9:35:13 AM David Welch &lt;<a href=3D"mai=
lto:support@soilinstruments.com" target=3D"_blank">support@soilinstruments.=
com</a>&gt; wrote:
    </div>
 =20
    <blockquote type=3D"cite">
      <div dir=3D"ltr">
     =20
<div>
<p><span style=3D"font-size:11pt;font-family:sans-serif">Dear Monsuda,</spa=
n></p>
<p><span style=3D"font-size:11pt;font-family:sans-serif">=C2=A0</span></p>
<p><span style=3D"font-size:11pt;font-family:sans-serif">First of good news=
 that we have managed to resolve one of your issues but disappointing that =
we will need to replace one of the VWP=E2=80=99s under warranty.</span></p>
<p><span style=3D"font-size:11pt;font-family:sans-serif">=C2=A0</span></p>
<p><span style=3D"font-size:11pt;font-family:sans-serif">Pete =E2=80=93 we =
currently have several sales orders in the system including two for piezome=
ters so it may be possible to include this replacement with
 one of the consignments.</span></p>
<p><span style=3D"font-size:11pt;font-family:sans-serif">=C2=A0</span></p>
<p><span style=3D"font-size:11pt;font-family:sans-serif">s/o=E2=80=99s 4258=
6 or s/o 42514
</span></p>
<p><span style=3D"font-size:11pt;font-family:sans-serif">=C2=A0</span></p>
<div>
<p><span style=3D"font-size:11pt;font-family:sans-serif">=C2=A0</span></p>
<p><span style=3D"font-size:11pt;font-family:sans-serif">Best Regards</span=
></p>
</div>
<p><span style=3D"font-size:11pt;font-family:sans-serif">=C2=A0</span></p>
<div>
<div dir=3D"ltr" style=3D"font-size:15px;direction:ltr"><table border=3D"0"=
 style=3D"width:100%;border-collapse:collapse;font-size:15px"><tbody><tr st=
yle=3D"font-size:15px"><td align=3D"left" style=3D"vertical-align:top"><tab=
le border=3D"0" style=3D"border-collapse:collapse;font-size:15px;color:rgb(=
31,117,205);font-style:normal;font-weight:400;white-space:nowrap"><tbody><t=
r style=3D"font-size:15px"><td align=3D"left" style=3D"vertical-align:top;c=
olor:rgb(0,0,1);font-weight:700">David=C2=A0Welch<span style=3D"font-size:1=
5px;color:rgb(255,255,255);line-height:1px">=E2=80=8B<span>=E2=80=8B</span>=
<span>=E2=80=8B</span><span>=E2=80=8B</span></span></td><td align=3D"left" =
style=3D"vertical-align:top">=C2=A0|=C2=A0</td><td align=3D"left" style=3D"=
vertical-align:middle">Global=C2=A0Sales=C2=A0&amp;=C2=A0Marketing=C2=A0Man=
ager</td></tr></tbody></table></td></tr><tr style=3D"font-size:15px"><td al=
ign=3D"left" style=3D"vertical-align:top"><table border=3D"0" style=3D"bord=
er-collapse:collapse;font-size:15px;line-height:normal"><tbody><tr style=3D=
"font-size:15px"><td align=3D"left" style=3D"padding:4px 0px 6px 1px;vertic=
al-align:top"><img src=3D"https://tw-desk-files.teamwork.com/i/129089/attac=
hment-inline/205593.20240611083513648.205593.20240611083513648hWhh1.png" he=
ight=3D"40" border=3D"0" alt=3D"" style=3D"width: 85.14px; min-width: 85.14=
px; max-width: 85.14px; height: 40px; min-height: 40px; max-height: 40px; f=
ont-size: 15px;"></td></tr></tbody></table></td></tr><tr style=3D"font-size=
:15px"><td align=3D"left" style=3D"vertical-align:top"><table border=3D"0" =
style=3D"border-collapse:collapse;font-size:15px"><tbody><tr style=3D"font-=
size:15px"><td align=3D"left" style=3D"vertical-align:top"><table border=3D=
"0" style=3D"border-collapse:collapse;font-size:15px;color:rgb(80,89,90);fo=
nt-style:normal;font-weight:400;white-space:nowrap"><tbody><tr style=3D"fon=
t-size:15px"><td align=3D"left" style=3D"vertical-align:middle;font-family:=
sans-serif">Soil=C2=A0Instruments=C2=A0Ltd=C2=A0<br></td><td align=3D"left"=
 style=3D"vertical-align:middle;font-family:sans-serif">|<br></td><td align=
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span style=3D"font-weight:400"><a href=3D"mailto:David.Welch@soilinstrument=
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span><br> <span style=3D"font-size:15px"><br>=E2=80=8BPlease be aware of th=
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</div>

</div>

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    <br>
   =20
    <div>
      On Tuesday, June 11th 2024, 5:10:26 AM <a href=3D"mailto:monsuda@reco=
.co.th" target=3D"_blank">monsuda@reco.co.th</a> &lt;<a href=3D"mailto:mons=
uda@reco.co.th" target=3D"_blank">monsuda@reco.co.th</a>&gt; wrote:
    </div>
 =20
    <blockquote type=3D"cite">
      <div dir=3D"ltr">
      <div dir=3D"ltr"><div dir=3D"ltr"><div class=3D"gmail_default" style=
=3D"font-family:sans-serif">Dear=C2=A0 Peter,</div><div class=3D"gmail_defa=
ult" style=3D"font-family:sans-serif"><br></div><div class=3D"gmail_default=
" style=3D"font-family:sans-serif">Thank you so much for your reply. First =
issue is now resolved, following your advice.</div><div class=3D"gmail_defa=
ult" style=3D"font-family:sans-serif"><br></div><div class=3D"gmail_default=
" style=3D"font-family:sans-serif">As for the second issue, we would like t=
o send the wrong range back to you, as we need to deliver the correct produ=
ct as per contracts to the client.</div><div class=3D"gmail_default" style=
=3D"font-family:sans-serif"><br></div><div class=3D"gmail_default" style=3D=
"font-family:sans-serif">Best regards,</div><div class=3D"gmail_default" st=
yle=3D"font-family:sans-serif">Monsuda</div><div class=3D"gmail_default" st=
yle=3D"font-family:sans-serif"><br></div><div class=3D"gmail_default" style=
=3D"font-family:sans-serif"><br></div></div><br></div>

=20
    <br>
   =20
    <div>
      On Thursday, June 6th 2024, 1:38:38 PM Peter Hulse &lt;<a href=3D"mai=
lto:support@soilinstruments.com" target=3D"_blank">support@soilinstruments.=
com</a>&gt; wrote:
    </div>
 =20
    <blockquote type=3D"cite">
      <div dir=3D"ltr">
     =20
      <div>Dear Monsuda,<br></div><div><br></div><div>Sorry to hear about t=
he issues with your order.<br></div><div><br></div><div>For VWP 083221, wha=
t sweep range are you using on the VW Note? Please set the VW Note to a swe=
ep range of 1700-3500Hz and let me know if this improves the issue. The res=
ult below looks like the VW Note is picking up an Echo, this should disappe=
ar with the correct sweep range selected.<br></div><div><br></div><div>As f=
or the second issue, I am afraid this is our mistake. Between the PO changi=
ng from version 1 to version 2, we have missed that the range has been chan=
ged. I believe you have a couple of options with these.<br></div><ol><li>Ke=
ep the sensors. They will work the same as the 150kPa range and will have v=
ery little loss in resolution.<br></li><li>Replace the sensors for the corr=
ect 150kPa range. We can achieve this fairly quickly, when would you requir=
e them? We would also need to get the incorrect range back.<br></li></ol><d=
iv>Please let me know how you get on with the above sensor and how you woul=
d like to proceed with the wrong range sensors.</div><div><br></div><div><b=
r></div>
     =20
      <br>
      <div>
        <div>Kind Regards<br></div><div><br></div><div>Peter Hulse<br></div=
><div>Technical Support Engineer<br></div><div><br></div><div><a href=3D"ma=
ilto:support@soilinstruments.com" target=3D"_blank">support@soilinstruments=
.com</a><br></div>
      </div>
   =20
      <br>
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    <br>
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    <br>
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    <br>
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    <div>
      On Wednesday, June 5th 2024, 10:10:52 AM <a href=3D"mailto:David.Welc=
h@soilinstruments.com" target=3D"_blank">David.Welch@soilinstruments.com</a=
> &lt;<a href=3D"mailto:David.Welch@soilinstruments.com" target=3D"_blank">=
David.Welch@soilinstruments.com</a>&gt; wrote:
    </div>
 =20
    <blockquote type=3D"cite">
      <div dir=3D"ltr">
     =20
Morning Monsuda,
<div><br>
</div>
<div>Thank you again for your recent purchase order for the W9 VWP.</div>
<div><br>
</div>
<div>Apologies for the confusion yesterday regarding your order shipments -=
 due to an internal reporting issue we were under the impression that every=
thing has been dispatched.</div>
<div><br>
</div>
<div>I now understand that this is not correct so via this email I will ask=
 Anthony for an update on the dispatch status for all your outstanding purc=
hase orders</div>
<div><br>
</div>
<div>@Anthony - please can you look in this for me and advise when the outs=
tanding Geotech orders are scheduled for dispatch.</div>
<div><br>
</div>
<div>Pete @ Support=C2=A0</div>
<div><br>
</div>
<div>Please can you investigate the support issues in Monsuda=E2=80=99s ema=
il below - possible mid labling and malfunctioning VWP</div>
<div><br>
</div>
<div>I will be back in the office on Thursday so we can review these items =
then.</div>
<div><br>
</div>
<div>Monsuda - once again, please accept our sincere apologies for this sit=
uation and we will endeavour to rectify everything ASAP.</div>
<div><br>
</div>
<div>If you need to peak to me please do not hesitate to call the mobile=C2=
=A0</div>
<div><br>
</div>
<div><br id=3D"m_1501129860249859980lineBreakAtBeginningOfSignature">
<div dir=3D"ltr">Best Regards
<div><span style=3D"font-size:13pt">David</span></div>
<div><span style=3D"font-size:13pt"><br>
</span></div>
<div><span style=3D"font-size:13pt">Sent from my iPhone</span></div>
</div>
<div dir=3D"ltr"><br>
<div dir=3D"ltr" style=3D"font-size:15px;direction:ltr"><table border=3D"0"=
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r style=3D"font-size:15px"><td align=3D"left" style=3D"vertical-align:top;c=
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<span>=E2=80=8B</span><span>=E2=80=8B</span></span></td><td align=3D"left" =
style=3D"vertical-align:top">=C2=A0|=C2=A0</td><td align=3D"left" style=3D"=
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ager</td></tr></tbody></table></td></tr><tr style=3D"font-size:15px"><td al=
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0px; font-size: 15px;"></td></tr></tbody></table></td></tr><tr style=3D"fon=
t-size:15px"><td align=3D"left" style=3D"vertical-align:top"><table border=
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le=3D"font-size:15px"><td align=3D"left" style=3D"vertical-align:middle;fon=
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ertical-align:top"><table border=3D"0" style=3D"border-collapse:collapse;fo=
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ace:nowrap"><tbody><tr style=3D"font-size:15px"><td align=3D"left" style=3D=
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der-collapse:collapse;font-size:15px"><tbody><tr style=3D"font-size:15px"><=
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in confidential, proprietary, privileged and/or private information. The in=
formation is intended to be for the use of the individual or entity designa=
ted above. If you are not the intended recipient of this message, please no=
tify the sender immediately, and delete the message and any attachments. An=
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y attachments by an individual or entity other than the intended recipient =
is prohibited.</span><br> <span style=3D"font-size:15px"><br>=E2=80=8BPleas=
e be aware of the increase in cybercrime and fraud. If you receive an email=
 purporting to be from someone at Soil Instruments which seeks to direct a =
payment to bank details which differ from those we have already given to yo=
u via an authorized invoice signed and stamped by Soil Instruments, it is u=
nlikely to be genuine. Please do not reply to the email nor act on any info=
rmation contained therein but contact us immediately by phone.</span><br> <=
span style=3D"font-size:15px"><br>=E2=80=8B<span style=3D"color:rgb(4,110,3=
6)">Please consider the environment before printing this e-mail.=C2=A0</spa=
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/td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></tabl=
e></div><blockquote>On 5 Jun 2024, at 09:13, Monsuda Nopakun &lt;<a href=3D=
"mailto:monsuda@reco.co.th" target=3D"_blank">monsuda@reco.co.th</a>&gt; wr=
ote:<br>
<br>
</blockquote>
</div>
<blockquote>
<div dir=3D"ltr">=EF=BB=BF
<div dir=3D"ltr">
<div style=3D"font-family:sans-serif" class=3D"gmail_default">Hi David,<br>
<br>
How are you? Regarding our previous conversation, I&#39;ve got my staff to =
track back all orders already. So, the orders that we are still waiting for=
 are : our order number 4466, 4467 (Rev 1), 4469, 4473, and 4475.=C2=A0 Cou=
ld you please update on estimated delivery
 schedule for them?<br>
<br>
Also, another issue is, regarding our order number 4465 (Rev 2), one item i=
n our order (W4-15-H-T) turns up as W4-30-H-T. Not sure if label is just in=
correct, or it&#39;s the wrong item.<br>
<br>
Also, W4-30-H-T (S/N 083221) is malfunctioning. Readings are way off. Pleas=
e see attached pictures for your consideration.<br>
<br>
Have a lovely day.<br>
<br>
Best regards,<br>
Kay<br>
</div>
</div>
<img alt=3D"821796.jpg" src=3D"https://tw-desk-files.teamwork.com/i/129089/=
attachment-inline/999999999.20240605091054570.999999999.20240605091054570f2=
sfW.jpeg"><img alt=3D"821793.jpg" src=3D"https://tw-desk-files.teamwork.com=
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91054703iTElC.jpeg"><img alt=3D"821795.jpg" src=3D"https://tw-desk-files.te=
amwork.com/i/129089/attachment-inline/999999999.20240605091054890.999999999=
.202406050910548903vyRw.jpeg"></div>
</blockquote>
</div>

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    </blockquote>
    <br>
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      </div>
    </blockquote>
    <br>
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    </blockquote>
    <br>
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    </blockquote>
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            </div>
            <div style=3D"display:none" id=3D"m_1501129860249859980teamwork=
-desk-id">Desk tracking: [DESK-2rlt-1hahlz]</div>

=20
                <img src=3D"https://soilinstrumentsltd.teamwork.com/desk/v1=
/threads/29057755/read.png" alt=3D"read tracking">
<img src=3D"https://soilinstrumentsltd.teamwork.com/desk/api/v2/read/0fa762=
abf2ba4ea37225eb2ac27846ca15b667ab7a49d9ff6e5258643e82e2a0ea22ecf7481ed1540=
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