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Envelope-to: wongsakorn@geotech-engineering.co.th
Delivery-date: Fri, 26 Jul 2024 15:04:18 +0700
Content-Type: multipart/alternative; boundary=8dede350a026cba217e1cbe07e63734ab0dbca1e09486c9a0bea9ac575bf
Date: Fri, 26 Jul 2024 08:03:29 +0000 (UTC)
From: Peter Hulse <servicing@soilinstruments.com>
Mime-Version: 1.0
Message-ID: <t.89509031.u244292.129089.a4f9726f-27c3-42c5-a56f-d54d007b70b8@teamworkdesk.com>
Subject: Re: [#89509031] GEOTECH - VW Piezometers
Reply-To: servicing@soilinstruments.com
In-Reply-To:
	<t.89509031.u244292.129089.f51b90d3-9ab2-4d05-bf63-989e369e8758@teamworkdesk.com>
References:
	<t.89509031.u244292.129089.a4f9726f-27c3-42c5-a56f-d54d007b70b8@teamworkdesk.com>
	<t.89509031.u244292.129089.f51b90d3-9ab2-4d05-bf63-989e369e8758@teamworkdesk.com>
	<CAKSMfVZuXdYhz4b-co0d-OCzmOkuXuR4ac3vfJeVZHaiQ9myKA@mail.gmail.com>
	<t.89509031.u244292.129089.62062337-5b3c-49f9-9882-1c6eed784863@teamworkdesk.com>
	<CAKSMfVZ2G5yS_D9fADHuD3rTuYFbOLa5+JD4qr+hFJO5aEA8zA@mail.gmail.com>
	<PAXPR08MB7279CEDCF87D74CF38A41509EFC12@PAXPR08MB7279.eurprd08.prod.outlook.com>
	<t.89509031.u244292.129089.825be2a3-c8a1-4651-89f1-098f6e95c64b@teamworkdesk.com>
	<CAKSMfVYWcJZacN=Gn4NP8kWALmRePPQGDJGEDBACa6dae5vWLQ@mail.gmail.com>
	<63b9206f38474969b2a9f6fdf6d1c08c@PAXPR08MB7279.eurprd08.prod.outlook.com>
	<t.89509031.u244292.129089.ad84ad16-c5a1-4984-8e9a-bae7ca39e82f@teamworkdesk.com>
	<PAXPR08MB7279F32FE7133CCAA2F56EF1EFC72@PAXPR08MB7279.eurprd08.prod.outlook.com>
	<CAKSMfVbWXozP+RKENBhEj6b9Ov_M+Oqw2xs+CYX=wiJAg0PgPw@mail.gmail.com>
	<t.89509031.u244292.129089.128c2307-0361-4461-8e8b-f1d4862ab56f@teamworkdesk.com>
	<E03311CC-9F8B-4743-9E5A-52CD786BE215@soilinstruments.com>
To: Monsuda Nopakun <monsuda@reco.co.th>
Cc: wongsakorn@geotech-engineering.co.th, suthasinee@geotech-engineering.co.th

--8dede350a026cba217e1cbe07e63734ab0dbca1e09486c9a0bea9ac575bf
Content-Transfer-Encoding: quoted-printable
Content-Type: text/plain; charset=utf-8
Mime-Version: 1.0

Dear=C2=A0Monsuda,

The service ticket=C2=A089509031 has not yet arrived. Are you able to confi=
rm when these will be sent?

Kind Regards

Peter Hulse
Technical Support Engineer

servicing@soilinstruments.com

On Friday, July 12th 2024, 12:15:56 PM Peter Hulse &lt;servicing@soilinstru=
ments.com&gt; wrote:

Dear=C2=A0Monsuda,

The service ticket=C2=A089509031 has not yet arrived. Are you able to confi=
rm when these will be sent?

Kind Regards

Peter Hulse
Technical Support Engineer

servicing@soilinstruments.com

On Friday, June 28th 2024, 5:25:52 AM monsuda@reco.co.th &lt;monsuda@reco.c=
o.th&gt; wrote:

Hi Peter,
Thank you so much.=20

Best regards,Kay

On Thursday, June 27th 2024, 12:20:24 PM Peter Hulse &lt;servicing@soilinst=
ruments.com&gt; wrote:

Dear=C2=A0Monsuda,

The replacement VW Piezometers are now on their way to you. When they arriv=
e and you are happy with them we will need to arrange for the return of the=
 VWPs of the wrong range.

We have assigned your instrument service case number 89509031

Please find attached a returns label which must be attached
to the outside of the box. This will prevent any delay with the booking-in
procedure when it arrives at our goods inwards department. Please quote thi=
s
number in any further correspondence regarding this service case.

For Non-UK customers: Please send your commercial invoice,
including your EORI number and a nominal value of =C2=A3150.00 &#34;Service=
/repairs
=E2=80=93 Value For Customs Purposes Only&#34; to our logistics department=
=C2=A0 logistics@soilinstruments.com. Please also
provide your carrier and tracking number if applicable.=C2=A0Please
do not use DPD or Parcel Force, as we are unable to facilitate their paymen=
t
terms.

If you have any questions, please contact us.

Kind Regards

Peter Hulse
Technical Support Engineer

servicing@soilinstruments.com

On Friday, June 14th 2024, 4:26:14 AM monsuda@reco.co.th &lt;monsuda@reco.c=
o.th&gt; wrote:

Hi Peter,
Could you please put a 100 GBP on it?
Thank you in advance.
Best regards,Kay

On Thursday, June 13th 2024, 9:17:04 AM David.Welch@soilinstruments.com &lt=
;David.Welch@soilinstruments.com&gt; wrote:

Morning Peter,

=C2=A0

Thank you for the prompt action on this one.

=C2=A0

FYI =E2=80=93 the sales order for the replacements has been processed in AS=
C at zero value, please see below.

=C2=A0

Best Regards

=C2=A0

David=C2=A0Welch=E2=80=8B=E2=80=8B=E2=80=8B=E2=80=8B=C2=A0|=C2=A0Global=C2=
=A0Sales=C2=A0&amp;=C2=A0Marketing=C2=A0ManagerSoil=C2=A0Instruments=C2=A0L=
td=C2=A0
|
Bell=C2=A0Lane,=C2=A0Uckfield,=C2=A0East=C2=A0Sussex
|
TN22=C2=A01QL
|T=C2=A0&#43;44=C2=A01825=C2=A0744388|M=C2=A0&#43;44=C2=A07415=C2=A0117970
|E=C2=A0David.Welch@soilinstruments.com
|www.soilinstruments.com
This message (including any attachments) may contain confidential, propriet=
ary, privileged and/or private information. The information is intended to =
be for the use of the individual or entity designated above. If you are not=
 the intended recipient of this message, please notify the sender immediate=
ly, and delete the message and any attachments. Any disclosure, reproductio=
n, distribution or other use of this message or any attachments by an indiv=
idual or entity other than the intended recipient is prohibited.

=E2=80=8BPlease be aware of the increase in cybercrime and fraud. If you re=
ceive an email purporting to be from someone at Soil Instruments which seek=
s to direct a payment to bank details which differ from those we have alrea=
dy given to you via an authorized invoice signed and stamped by Soil Instru=
ments, it is unlikely to be genuine. Please do not reply to the email nor a=
ct on any information contained therein but contact us immediately by phone=
.

=E2=80=8BPlease consider the environment before printing this e-mail.=C2=A0=
=E2=99=BB=EF=B8=8F

On Thursday, June 13th 2024, 8:06:29 AM Peter Hulse &lt;servicing@soilinstr=
uments.com&gt; wrote:

Dear Monsuda,

Not a problem, once again, my apologies for the inconvenience.=C2=A0

As we can not ship zero value goods, what value would you like against the =
VW Piezometers for the commercial invoice?

Kind Regards

Peter Hulse
Technical Support Engineer

support@soilinstruments.com

On Thursday, June 13th 2024, 4:01:46 AM monsuda@reco.co.th &lt;monsuda@reco=
.co.th&gt; wrote:

Dear Peter,
All is correct. Please kindly proceed with the shipment.
Thank you so much for your help.
Best regards,Kay

On Wednesday, June 12th 2024, 3:21:47 PM David.Welch@soilinstruments.com &l=
t;David.Welch@soilinstruments.com&gt; wrote:

Thank you for your email.=C2=A0

=C2=A0

I am currently away from the office until Thursday 13th June with limited a=
ccess to my emails and this
email address is not monitored.

=C2=A0

For Sales matters requiring urgent attention during this time, please resen=
d your email to
sales@soilinstruments.com
or call the telephone number provided below.=20

=C2=A0

For technical support:

Please resend your email to
support@soilinstruments.com
and=C2=A0a support engineer will respond accordingly.

=C2=A0

Thank you for your patience.

=C2=A0

Best Regards

David Welch

=C2=A0

On Wednesday, June 12th 2024, 3:21:31 PM Peter Hulse &lt;servicing@soilinst=
ruments.com&gt; wrote:

Dear Monsuda,

Glad to hear that the first Piezometer is now functioning correctly.

Please see the attached order for the replacement sensors of the correct ra=
nge. Please confirm that all of the details are correct. We are aiming to s=
hip these with all of your other consolidated orders. Once you have receive=
d these and are happy, we can look at getting the other 5 returned.

Kind Regards

Peter Hulse
Technical Support Engineer

support@soilinstruments.com

On Tuesday, June 11th 2024, 9:35:13 AM David Welch &lt;servicing@soilinstru=
ments.com&gt; wrote:

Dear Monsuda,

=C2=A0

First of good news that we have managed to resolve one of your issues but d=
isappointing that we will need to replace one of the VWP=E2=80=99s under wa=
rranty.

=C2=A0

Pete =E2=80=93 we currently have several sales orders in the system includi=
ng two for piezometers so it may be possible to include this replacement wi=
th
one of the consignments.

=C2=A0

s/o=E2=80=99s 42586 or s/o 42514

=C2=A0

Best Regards

=C2=A0

=E2=80=8BPlease consider the environment before printing this e-mail.=C2=A0=
=E2=99=BB=EF=B8=8F

On Tuesday, June 11th 2024, 5:10:26 AM monsuda@reco.co.th &lt;monsuda@reco.=
co.th&gt; wrote:

Dear=C2=A0 Peter,
Thank you so much for your reply. First issue is now resolved, following yo=
ur advice.
As for the second issue, we would like to send the wrong range back to you,=
 as we need to deliver the correct product as per contracts to the client.
Best regards,Monsuda

On Thursday, June 6th 2024, 1:38:38 PM Peter Hulse &lt;servicing@soilinstru=
ments.com&gt; wrote:

Dear Monsuda,

Sorry to hear about the issues with your order.

For VWP 083221, what sweep range are you using on the VW Note? Please set t=
he VW Note to a sweep range of 1700-3500Hz and let me know if this improves=
 the issue. The result below looks like the VW Note is picking up an Echo, =
this should disappear with the correct sweep range selected.

As for the second issue, I am afraid this is our mistake. Between the PO ch=
anging from version 1 to version 2, we have missed that the range has been =
changed. I believe you have a couple of options with these.
Keep the sensors. They will work the same as the 150kPa range and will have=
 very little loss in resolution.
Replace the sensors for the correct 150kPa range. We can achieve this fairl=
y quickly, when would you require them? We would also need to get the incor=
rect range back.
Please let me know how you get on with the above sensor and how you would l=
ike to proceed with the wrong range sensors.

Kind Regards

Peter Hulse
Technical Support Engineer

support@soilinstruments.com

On Wednesday, June 5th 2024, 10:10:52 AM David.Welch@soilinstruments.com &l=
t;David.Welch@soilinstruments.com&gt; wrote:

Morning Monsuda,

Thank you again for your recent purchase order for the W9 VWP.

Apologies for the confusion yesterday regarding your order shipments - due =
to an internal reporting issue we were under the impression that everything=
 has been dispatched.

I now understand that this is not correct so via this email I will ask Anth=
ony for an update on the dispatch status for all your outstanding purchase =
orders

@Anthony - please can you look in this for me and advise when the outstandi=
ng Geotech orders are scheduled for dispatch.

Pete @ Support=C2=A0

Please can you investigate the support issues in Monsuda=E2=80=99s email be=
low - possible mid labling and malfunctioning VWP

I will be back in the office on Thursday so we can review these items then.

Monsuda - once again, please accept our sincere apologies for this situatio=
n and we will endeavour to rectify everything ASAP.

If you need to peak to me please do not hesitate to call the mobile=C2=A0

Best Regards
David

Sent from my iPhone

=E2=80=8BPlease consider the environment before printing this e-mail.=C2=A0=
=E2=99=BB=EF=B8=8F
On 5 Jun 2024, at 09:13, Monsuda Nopakun &lt;monsuda@reco.co.th&gt; wrote:

=EF=BB=BF

Hi David,

How are you? Regarding our previous conversation, I&#39;ve got my staff to =
track back all orders already. So, the orders that we are still waiting for=
 are : our order number 4466, 4467 (Rev 1), 4469, 4473, and 4475.=C2=A0 Cou=
ld you please update on estimated delivery
schedule for them?

Also, another issue is, regarding our order number 4465 (Rev 2), one item i=
n our order (W4-15-H-T) turns up as W4-30-H-T. Not sure if label is just in=
correct, or it&#39;s the wrong item.

Also, W4-30-H-T (S/N 083221) is malfunctioning. Readings are way off. Pleas=
e see attached pictures for your consideration.

Have a lovely day.

Best regards,

Kay

Desk tracking: [DESK-2rlt-1hahlz]

--8dede350a026cba217e1cbe07e63734ab0dbca1e09486c9a0bea9ac575bf
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<html>
    <body>
        <div id=3D"twDeskReplyStart">
            <div dir=3D"ltr">
               =20
                   =20
      <div><div style=3D"scrollbar-width: thin; color: rgb(11, 15, 30); fon=
t-family: &quot;Inter var&quot;, Arial; font-size: 16px; font-style: normal=
; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 4=
00; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px=
; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-w=
idth: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-=
decoration-thickness: initial; text-decoration-style: initial; text-decorat=
ion-color: initial;">Dear&nbsp;Monsuda,<br></div><div style=3D"scrollbar-wi=
dth: thin; color: rgb(11, 15, 30); font-family: &quot;Inter var&quot;, Aria=
l; font-size: 16px; font-style: normal; font-variant-ligatures: normal; fon=
t-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: =
2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; wo=
rd-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; backg=
round-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-d=
ecoration-style: initial; text-decoration-color: initial;"><div style=3D"sc=
rollbar-width: thin;"><br></div></div><div style=3D"scrollbar-width: thin; =
color: rgb(11, 15, 30); font-family: &quot;Inter var&quot;, Arial; font-siz=
e: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-c=
aps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-ali=
gn: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing:=
 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color=
: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-s=
tyle: initial; text-decoration-color: initial;">The service ticket&nbsp;895=
09031 has not yet arrived. Are you able to confirm when these will be sent?=
<br></div></div><div class=3D""><br></div>
     =20
      <br>
      <div class=3D"signature">
        <div><br></div><div><div>Kind Regards<br></div><div><br></div><div>=
Peter Hulse<br></div><div>Technical Support Engineer<br></div><div><br></di=
v><div>servicing@soilinstruments.com<br></div></div>
      </div>
   =20
      <br>
     =20
 =20
    <br>
   =20
    <div class=3D"teamwork_quote">
      On Friday, July 12th 2024, 12:15:56 PM Peter Hulse &lt;<a href=3D"mai=
lto:servicing@soilinstruments.com">servicing@soilinstruments.com</a>&gt; wr=
ote:
    </div>
 =20
    <blockquote class=3D"teamwork_quote" type=3D"cite">
      <div dir=3D"ltr">
     =20
      <div><div>Dear&nbsp;Monsuda,<br></div><div><div><br></div></div><div>=
The service ticket&nbsp;89509031 has not yet arrived. Are you able to confi=
rm when these will be sent?<br></div></div><div class=3D""><br></div>
     =20
      <br>
      <div class=3D"signature">
        <div><br></div><div><div>Kind Regards<br></div><div><br></div><div>=
Peter Hulse<br></div><div>Technical Support Engineer<br></div><div><br></di=
v><div>servicing@soilinstruments.com<br></div></div>
      </div>
   =20
      <br>
     =20
 =20
    <br>
   =20
   =20
 =20
   =20
    <br>
   =20
 =20
   =20
     =20
    <br>
   =20
    <div class=3D"teamwork_quote">
      On Friday, June 28th 2024, 5:25:52 AM monsuda@reco.co.th &lt;<a href=
=3D"mailto:monsuda@reco.co.th">monsuda@reco.co.th</a>&gt; wrote:
    </div>
 =20
    <blockquote class=3D"teamwork_quote" type=3D"cite">
      <div dir=3D"ltr">
      <div dir=3D"ltr"><div><div dir=3D"ltr" class=3D"gmail_signature"><div=
 dir=3D"ltr"><div><div dir=3D"ltr"><div><div dir=3D"ltr"><div style=3D"font=
-family: sans-serif;"><div style=3D"font-family: sans-serif;" class=3D"gmai=
l_default">Hi Peter,</div><div style=3D"font-family: sans-serif;" class=3D"=
gmail_default"><br></div><div style=3D"font-family: sans-serif;" class=3D"g=
mail_default">Thank you so much. <br></div><div style=3D"font-family: sans-=
serif;" class=3D"gmail_default"><br></div><div style=3D"font-family: sans-s=
erif;" class=3D"gmail_default">Best regards,</div><div style=3D"font-family=
: sans-serif;" class=3D"gmail_default">Kay</div><div style=3D"font-family: =
sans-serif;" class=3D"gmail_default"><br></div></div></div></div></div></di=
v></div></div></div><br></div><br>

=20
    <br>
   =20
    <div class=3D"teamwork_quote">
      On Thursday, June 27th 2024, 12:20:24 PM Peter Hulse &lt;<a href=3D"m=
ailto:servicing@soilinstruments.com">servicing@soilinstruments.com</a>&gt; =
wrote:
    </div>
 =20
    <blockquote class=3D"teamwork_quote" type=3D"cite">
      <div dir=3D"ltr">
     =20
      <div><div>Dear&nbsp;Monsuda,<br></div><div class=3D""><br></div><div =
class=3D"">The replacement VW Piezometers are now on their way to you. When=
 they arrive and you are happy with them we will need to arrange for the re=
turn of the VWPs of the wrong range.</div><div><div><br></div></div><p>We h=
ave assigned your instrument service case number 89509031<br></p><p>Please =
find attached a returns label which must be attached
to the outside of the box. This will prevent any delay with the booking-in
procedure when it arrives at our goods inwards department. Please quote thi=
s
number in any further correspondence regarding this service case.<br></p><p=
>For Non-UK customers: Please send your commercial invoice,
including your EORI number and a nominal value of =C2=A3150.00 "Service/rep=
airs
=E2=80=93 Value For Customs Purposes Only" to our logistics department<span=
>&nbsp; </span><a href=3D"mailto:logistics@soilinstruments.com">logistics@s=
oilinstruments.com</a>. Please also
provide your carrier and tracking number if applicable.&nbsp;<span><span>Pl=
ease
do not use DPD or Parcel Force, as we are unable to facilitate their paymen=
t
terms.</span></span><br></p><p>If you have any questions, please contact us=
.<br></p><div class=3D""><br></div></div>
     =20
      <br>
      <div class=3D"signature">
        <div><br></div><div><div>Kind Regards<br></div><div><br></div><div>=
Peter Hulse<br></div><div>Technical Support Engineer<br></div><div><br></di=
v><div>servicing@soilinstruments.com<br></div></div>
      </div>
   =20
      <br>
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    <br>
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    <br>
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    <br>
   =20
    <div class=3D"teamwork_quote">
      On Friday, June 14th 2024, 4:26:14 AM monsuda@reco.co.th &lt;<a href=
=3D"mailto:monsuda@reco.co.th">monsuda@reco.co.th</a>&gt; wrote:
    </div>
 =20
    <blockquote class=3D"teamwork_quote" type=3D"cite">
      <div dir=3D"ltr">
      <div dir=3D"ltr"><div class=3D"gmail_default" style=3D"font-family: s=
ans-serif;">Hi Peter,</div><div class=3D"gmail_default" style=3D"font-famil=
y: sans-serif;"><br></div><div class=3D"gmail_default" style=3D"font-family=
: sans-serif;">Could you please put a 100 GBP on it?</div><div class=3D"gma=
il_default" style=3D"font-family: sans-serif;"><br></div><div class=3D"gmai=
l_default" style=3D"font-family: sans-serif;">Thank you in advance.</div><d=
iv class=3D"gmail_default" style=3D"font-family: sans-serif;"><br></div><di=
v class=3D"gmail_default" style=3D"font-family: sans-serif;">Best regards,<=
/div><div class=3D"gmail_default" style=3D"font-family: sans-serif;">Kay</d=
iv><div class=3D"gmail_default" style=3D"font-family: sans-serif;"><br></di=
v><br></div><br>

=20
    <br>
   =20
    <div class=3D"teamwork_quote">
      On Thursday, June 13th 2024, 9:17:04 AM David.Welch@soilinstruments.c=
om &lt;<a href=3D"mailto:David.Welch@soilinstruments.com">David.Welch@soili=
nstruments.com</a>&gt; wrote:
    </div>
 =20
    <blockquote class=3D"teamwork_quote" type=3D"cite">
      <div dir=3D"ltr">
     =20
<div class=3D"WordSection1">
<p><span style=3D"font-size:11pt;font-family: sans-serif;mso-fareast-langua=
ge:EN-US;">Morning Peter,</span></p>
<p><span style=3D"font-size:11pt;font-family: sans-serif;mso-fareast-langua=
ge:EN-US;">&nbsp;</span></p>
<p><span style=3D"font-size:11pt;font-family: sans-serif;mso-fareast-langua=
ge:EN-US;">Thank you for the prompt action on this one.</span></p>
<p><span style=3D"font-size:11pt;font-family: sans-serif;mso-fareast-langua=
ge:EN-US;">&nbsp;</span></p>
<p><span style=3D"font-size:11pt;font-family: sans-serif;mso-fareast-langua=
ge:EN-US;">FYI =E2=80=93 the sales order for the replacements has been proc=
essed in ASC at zero value, please see below.</span></p>
<p><span style=3D"font-size:11pt;font-family: sans-serif;mso-fareast-langua=
ge:EN-US;">&nbsp;</span></p>
<p><span style=3D"font-size:11pt;font-family: sans-serif;mso-fareast-langua=
ge:EN-US;"><img width=3D"1042" height=3D"498" style=3D"width:10.8583in;heig=
ht:5.1916in;" id=3D"Picture_x0020_9" src=3D"https://tw-desk-files.teamwork.=
com/i/129089/attachment-inline/999999999.20240613081704875.999999999.202406=
13081704875URCnR.png"></span><span style=3D"font-size:11pt;font-family: san=
s-serif;mso-fareast-language:EN-US;"></span></p>
<p><span style=3D"font-size:11pt;font-family: sans-serif;mso-fareast-langua=
ge:EN-US;">&nbsp;</span></p>
<div>
<p><span style=3D"font-size:11pt;font-family: sans-serif;">&nbsp;</span></p=
>
<p><span style=3D"font-size:11pt;font-family: sans-serif;">Best Regards</sp=
an></p>
</div>
<p><span style=3D"font-size:11pt;font-family: sans-serif;mso-fareast-langua=
ge:EN-US;">&nbsp;</span></p>
<div>
<div dir=3D"ltr" style=3D"mso-line-height-rule:exactly;-webkit-text-size-ad=
just:100%;font-size:15px;direction:ltr;"><table border=3D"0" style=3D"width=
:100%;border-collapse:collapse;font-size:15px;"><tbody><tr style=3D"font-si=
ze:15px;"><td align=3D"left" style=3D"vertical-align:top;"><table border=3D=
"0" style=3D"border-collapse:collapse;font-size:15px;color:#1F75CD;font-sty=
le:normal;font-weight:400;white-space:nowrap;"><tbody><tr style=3D"font-siz=
e:15px;"><td align=3D"left" style=3D"vertical-align:top;color:#000001;font-=
weight:700;">David&nbsp;Welch<span style=3D"font-size:15px;color:#FFFFFF;li=
ne-height:1px;">=E2=80=8B<span style=3D"">=E2=80=8B</span><span style=3D"">=
=E2=80=8B</span><span style=3D"">=E2=80=8B</span></span></td><td align=3D"l=
eft" style=3D"vertical-align:top;">&nbsp;|&nbsp;</td><td align=3D"left" sty=
le=3D"vertical-align:middle;">Global&nbsp;Sales&nbsp;&amp;&nbsp;Marketing&n=
bsp;Manager</td></tr></tbody></table></td></tr><tr style=3D"font-size:15px;=
"><td align=3D"left" style=3D"vertical-align:top;"><table border=3D"0" styl=
e=3D"border-collapse:collapse;font-size:15px;line-height:normal;"><tbody><t=
r style=3D"font-size:15px;"><td align=3D"left" style=3D"padding:4px 0 6px 1=
px;vertical-align:top;"><img src=3D"https://tw-desk-files.teamwork.com/i/12=
9089/attachment-inline/999999999.20240613081704939.999999999.20240613081704=
939H1vpx.png" height=3D"40" border=3D"0" alt=3D"" style=3D"width:85.14px;mi=
n-width:85.14px;max-width:85.14px;height:40px;min-height:40px;max-height:40=
px;font-size:15px;"></td></tr></tbody></table></td></tr><tr style=3D"font-s=
ize:15px;"><td align=3D"left" style=3D"vertical-align:top;"><table border=
=3D"0" style=3D"border-collapse:collapse;font-size:15px;"><tbody><tr style=
=3D"font-size:15px;"><td align=3D"left" style=3D"vertical-align:top;"><tabl=
e border=3D"0" style=3D"border-collapse:collapse;font-size:15px;color:#5059=
5A;font-style:normal;font-weight:400;white-space:nowrap;"><tbody><tr style=
=3D"font-size:15px;"><td align=3D"left" style=3D"vertical-align:middle;font=
-family: sans-serif;">Soil&nbsp;Instruments&nbsp;Ltd&nbsp;<br></td><td alig=
n=3D"left" style=3D"vertical-align:middle;font-family: sans-serif;">|<br></=
td><td align=3D"left" style=3D"vertical-align:top;font-size:15px;"><table b=
order=3D"0" style=3D"border-collapse:collapse;font-size:15px;color:#50595A;=
font-style:normal;font-weight:400;white-space:nowrap;"><tbody><tr style=3D"=
font-size:15px;"><td align=3D"left" style=3D"padding:2px 5px 0;vertical-ali=
gn:top;font-family: sans-serif;">Bell&nbsp;Lane,&nbsp;Uckfield,&nbsp;East&n=
bsp;Sussex<br></td></tr></tbody></table></td><td align=3D"left" style=3D"ve=
rtical-align:top;font-size:15px;"><table border=3D"0" style=3D"border-colla=
pse:collapse;font-size:15px;color:#50595A;font-style:normal;font-weight:400=
;white-space:nowrap;"><tbody><tr style=3D"font-size:15px;"><td align=3D"lef=
t" style=3D"padding:2px 0 0;vertical-align:top;font-family: sans-serif;">|<=
br></td></tr></tbody></table></td><td align=3D"left" style=3D"vertical-alig=
n:top;font-size:15px;color:#676767;font-family: sans-serif;">TN22&nbsp;1QL<=
br></td><td align=3D"left" style=3D"vertical-align:top;font-size:15px;color=
:#000001;">|</td></tr></tbody></table></td></tr></tbody></table></td></tr><=
tr style=3D"font-size:15px;"><td align=3D"left" style=3D"vertical-align:top=
;"><table border=3D"0" style=3D"border-collapse:collapse;font-size:15px;col=
or:#565555;font-style:normal;font-weight:400;white-space:nowrap;"><tbody><t=
r style=3D"font-size:15px;"><td align=3D"left" style=3D"vertical-align:midd=
le;font-size:15px;font-weight:700;">T&nbsp;<span style=3D"font-size:15px;fo=
nt-weight:400;">+44&nbsp;1825&nbsp;744388</span></td><td align=3D"left" sty=
le=3D"vertical-align:top;color:#535353;font-family: sans-serif;">|</td><td =
align=3D"left" style=3D"vertical-align:middle;font-size:15px;color:#50595A;=
font-family: sans-serif;"><span style=3D"font-weight:700;">M</span>&nbsp;<a=
 href=3D"tel:+44%207415%20117970" target=3D"_blank" id=3D"LPlnk689713" styl=
e=3D"text-decoration:none;color:#50595A;" rel=3D"nofollow noopener">+44&nbs=
p;7415&nbsp;117970</a><br></td><td align=3D"left" style=3D"vertical-align:t=
op;color:#555555;font-family: sans-serif;">|</td><td align=3D"left" style=
=3D"vertical-align:middle;font-size:15px;color:#695050;font-family: sans-se=
rif;font-weight:700;">E&nbsp;<span style=3D"font-weight:400;">David.Welch@s=
oilinstruments.com</span><br></td><td align=3D"left" style=3D"vertical-alig=
n:top;color:#6F6F6F;font-family: sans-serif;">|</td><td align=3D"center" st=
yle=3D"vertical-align:top;color:#5F5F5F;font-family: sans-serif;"><a href=
=3D"https://www.soilinstruments.com/" target=3D"_blank" id=3D"LPlnk689713" =
style=3D"text-decoration:none;color:#5F5F5F;" rel=3D"nofollow noopener">www=
</a><a href=3D"https://www.soilinstruments.com/" target=3D"_blank" id=3D"LP=
lnk689713" style=3D"text-decoration:none;color:#5F5F5F;" rel=3D"nofollow no=
opener">.soilinstruments.com</a><br></td></tr></tbody></table></td></tr><tr=
 style=3D"font-size:15px;"><td align=3D"left" style=3D"vertical-align:top;"=
><table border=3D"0" style=3D"border-collapse:collapse;font-size:15px;"><tb=
ody><tr style=3D"font-size:15px;"><td align=3D"left" style=3D"padding:15px =
0 0;vertical-align:top;"><table border=3D"0" style=3D"white-space:normal;co=
lor:#1F3864;font-size:15px;font-family: sans-serif;font-weight:700;font-sty=
le:italic;text-align:justify;border-collapse:collapse;"><tbody><tr style=3D=
"font-size:15px;"><td style=3D""><span style=3D"font-size:15px;">This messa=
ge (including any attachments) may contain confidential, proprietary, privi=
leged and/or private information. The information is intended to be for the=
 use of the individual or entity designated above. If you are not the inten=
ded recipient of this message, please notify the sender immediately, and de=
lete the message and any attachments. Any disclosure, reproduction, distrib=
ution or other use of this message or any attachments by an individual or e=
ntity other than the intended recipient is prohibited.</span><br> <span sty=
le=3D"font-size:15px;"><br>=E2=80=8BPlease be aware of the increase in cybe=
rcrime and fraud. If you receive an email purporting to be from someone at =
Soil Instruments which seeks to direct a payment to bank details which diff=
er from those we have already given to you via an authorized invoice signed=
 and stamped by Soil Instruments, it is unlikely to be genuine. Please do n=
ot reply to the email nor act on any information contained therein but cont=
act us immediately by phone.</span><br> <span style=3D"font-size:15px;"><br=
>=E2=80=8B<span style=3D"color:#046E24;">Please consider the environment be=
fore printing this e-mail.&nbsp;</span><span style=3D"color:#046E24;">=E2=
=99=BB=EF=B8=8F</span></span><br></td></tr></tbody></table></td></tr></tbod=
y></table></td></tr></tbody></table></div>
</div>

</div>

=20
    <br>
   =20
    <div class=3D"teamwork_quote">
      On Thursday, June 13th 2024, 8:06:29 AM Peter Hulse &lt;<a href=3D"ma=
ilto:servicing@soilinstruments.com">servicing@soilinstruments.com</a>&gt; w=
rote:
    </div>
 =20
    <blockquote class=3D"teamwork_quote" type=3D"cite">
      <div dir=3D"ltr">
     =20
      <div>Dear Monsuda,<br></div><div class=3D""><br></div><div class=3D""=
>Not a problem, once again, my apologies for the inconvenience.&nbsp;<br></=
div><div class=3D""><br></div><div class=3D"">As we can not ship zero value=
 goods, what value would you like against the VW Piezometers for the commer=
cial invoice?</div>
     =20
      <br>
      <div class=3D"signature">
        <div>Kind Regards<br></div><div><br></div><div>Peter Hulse<br></div=
><div>Technical Support Engineer<br></div><div><br></div><div>support@soili=
nstruments.com<br></div>
      </div>
   =20
      <br>
     =20
 =20
    <br>
   =20
   =20
 =20
   =20
    <br>
   =20
 =20
   =20
     =20
    <br>
   =20
    <div class=3D"teamwork_quote">
      On Thursday, June 13th 2024, 4:01:46 AM monsuda@reco.co.th &lt;<a hre=
f=3D"mailto:monsuda@reco.co.th">monsuda@reco.co.th</a>&gt; wrote:
    </div>
 =20
    <blockquote class=3D"teamwork_quote" type=3D"cite">
      <div dir=3D"ltr">
      <div dir=3D"ltr"><div class=3D"gmail_default" style=3D"font-family: s=
ans-serif;">Dear Peter,</div><div class=3D"gmail_default" style=3D"font-fam=
ily: sans-serif;"><br></div><div class=3D"gmail_default" style=3D"font-fami=
ly: sans-serif;">All is correct. Please kindly proceed with the shipment.</=
div><div class=3D"gmail_default" style=3D"font-family: sans-serif;"><br></d=
iv><div class=3D"gmail_default" style=3D"font-family: sans-serif;">Thank yo=
u so much for your help.</div><div class=3D"gmail_default" style=3D"font-fa=
mily: sans-serif;"><br></div><div class=3D"gmail_default" style=3D"font-fam=
ily: sans-serif;">Best regards,</div><div class=3D"gmail_default" style=3D"=
font-family: sans-serif;">Kay</div><div class=3D"gmail_default" style=3D"fo=
nt-family: sans-serif;"><br></div><br></div><br>

=20
    <br>
   =20
    <div class=3D"teamwork_quote">
      On Wednesday, June 12th 2024, 3:21:47 PM David.Welch@soilinstruments.=
com &lt;<a href=3D"mailto:David.Welch@soilinstruments.com">David.Welch@soil=
instruments.com</a>&gt; wrote:
    </div>
 =20
    <blockquote class=3D"teamwork_quote" type=3D"cite">
      <div dir=3D"ltr">
     =20
<div class=3D"WordSection1">
<p style=3D"mso-margin-top-alt:5.0pt;margin-right:0cm;margin-bottom:5.0pt;m=
argin-left:0cm;text-autospace:none;">
<span style=3D"font-size:11pt;font-family: sans-serif;">Thank you for your =
email.&nbsp;
</span></p>
<p style=3D"text-autospace:none;"><span style=3D"font-size:11pt;font-family=
: sans-serif;color:black;">&nbsp;</span></p>
<p style=3D"text-autospace:none;"><span style=3D"font-size:11pt;font-family=
: sans-serif;color:black;">I am currently away from the office until Thursd=
ay 13th June with limited access to my emails and t</span><span style=3D"fo=
nt-size:11pt;font-family: sans-serif;">his
 email address is not monitored.</span></p>
<p style=3D"text-autospace:none;"><span style=3D"font-size:11pt;font-family=
: sans-serif;">&nbsp;</span></p>
<p style=3D"text-autospace:none;"><span style=3D"font-size:11pt;font-family=
: sans-serif;">For Sales matters requiring urgent attention during this tim=
e, please resend your email to
</span><span style=3D"font-family: sans-serif;"><a href=3D"mailto:sales@soi=
linstruments.com" target=3D"_blank" rel=3D"nofollow noopener"><span style=
=3D"font-size:11pt;font-family: sans-serif;color:blue;">sales@soilinstrumen=
ts.com</span></a></span><span style=3D"font-size:11pt;font-family: sans-ser=
if;">
 or call the telephone number provided below. </span></p>
<p style=3D"text-autospace:none;"><span style=3D"font-size:11pt;font-family=
: sans-serif;">&nbsp;</span></p>
<p style=3D"text-autospace:none;"><b><span style=3D"font-size:11pt;font-fam=
ily: sans-serif;">For technical support:</span></b><span style=3D"font-size=
:11pt;font-family: sans-serif;">
</span></p>
<p style=3D"text-autospace:none;"><span style=3D"font-size:11pt;font-family=
: sans-serif;">Please resend your email to
</span><span style=3D"font-family: sans-serif;"><a href=3D"mailto:sales@soi=
linstruments.com" target=3D"_blank" rel=3D"nofollow noopener"><span style=
=3D"font-size:11pt;font-family: sans-serif;color:blue;">support@soilinstrum=
ents.com</span></a></span><span style=3D"font-size:11pt;font-family: sans-s=
erif;">
 and&nbsp;a support engineer will respond accordingly.</span></p>
<p style=3D"text-autospace:none;"><span style=3D"font-size:11pt;font-family=
: sans-serif;color:black;">&nbsp;</span></p>
<p style=3D"text-autospace:none;"><span style=3D"font-size:12pt;font-family=
: sans-serif;">Thank you for your patience.</span></p>
<p style=3D"text-autospace:none;"><span style=3D"font-size:12pt;font-family=
: sans-serif;">&nbsp;</span></p>
<p style=3D"text-autospace:none;"><span style=3D"font-size:12pt;font-family=
: sans-serif;">Best Regards</span></p>
<p style=3D"text-autospace:none;"><span style=3D"font-size:12pt;font-family=
: sans-serif;">David Welch</span><span lang=3D"EN-US" style=3D"font-size:11=
pt;font-family: sans-serif;"></span></p>
<p style=3D"text-autospace:none;"><span lang=3D"EN-US" style=3D"font-size:1=
1pt;font-family: sans-serif;">&nbsp;</span></p>
</div>

=20
    <br>
   =20
    <div class=3D"teamwork_quote">
      On Wednesday, June 12th 2024, 3:21:31 PM Peter Hulse &lt;<a href=3D"m=
ailto:servicing@soilinstruments.com">servicing@soilinstruments.com</a>&gt; =
wrote:
    </div>
 =20
    <blockquote class=3D"teamwork_quote" type=3D"cite">
      <div dir=3D"ltr">
     =20
      <div>Dear Monsuda,<br></div><div class=3D""><br></div><div class=3D""=
>Glad to hear that the first Piezometer is now functioning correctly.<br></=
div><div class=3D""><br></div><div class=3D"">Please see the attached order=
 for the replacement sensors of the correct range. Please confirm that all =
of the details are correct. We are aiming to ship these with all of your ot=
her consolidated orders. Once you have received these and are happy, we can=
 look at getting the other 5 returned.</div>
     =20
      <br>
      <div class=3D"signature">
        <div>Kind Regards<br></div><div><br></div><div>Peter Hulse<br></div=
><div>Technical Support Engineer<br></div><div><br></div><div>support@soili=
nstruments.com<br></div>
      </div>
   =20
      <br>
     =20
 =20
    <br>
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 =20
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    <br>
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 =20
   =20
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    <br>
   =20
    <div class=3D"teamwork_quote">
      On Tuesday, June 11th 2024, 9:35:13 AM David Welch &lt;<a href=3D"mai=
lto:servicing@soilinstruments.com">servicing@soilinstruments.com</a>&gt; wr=
ote:
    </div>
 =20
    <blockquote class=3D"teamwork_quote" type=3D"cite">
      <div dir=3D"ltr">
     =20
<div class=3D"WordSection1">
<p><span style=3D"font-size:11pt;font-family: sans-serif;mso-fareast-langua=
ge:EN-US;">Dear Monsuda,</span></p>
<p><span style=3D"font-size:11pt;font-family: sans-serif;mso-fareast-langua=
ge:EN-US;">&nbsp;</span></p>
<p><span style=3D"font-size:11pt;font-family: sans-serif;mso-fareast-langua=
ge:EN-US;">First of good news that we have managed to resolve one of your i=
ssues but disappointing that we will need to replace one of the VWP=E2=80=
=99s under warranty.</span></p>
<p><span style=3D"font-size:11pt;font-family: sans-serif;mso-fareast-langua=
ge:EN-US;">&nbsp;</span></p>
<p><span style=3D"font-size:11pt;font-family: sans-serif;mso-fareast-langua=
ge:EN-US;">Pete =E2=80=93 we currently have several sales orders in the sys=
tem including two for piezometers so it may be possible to include this rep=
lacement with
 one of the consignments.</span></p>
<p><span style=3D"font-size:11pt;font-family: sans-serif;mso-fareast-langua=
ge:EN-US;">&nbsp;</span></p>
<p><span style=3D"font-size:11pt;font-family: sans-serif;mso-fareast-langua=
ge:EN-US;">s/o=E2=80=99s 42586 or s/o 42514
</span></p>
<p><span style=3D"font-size:11pt;font-family: sans-serif;mso-fareast-langua=
ge:EN-US;">&nbsp;</span></p>
<div>
<p><span style=3D"font-size:11pt;font-family: sans-serif;">&nbsp;</span></p=
>
<p><span style=3D"font-size:11pt;font-family: sans-serif;">Best Regards</sp=
an></p>
</div>
<p><span style=3D"font-size:11pt;font-family: sans-serif;mso-fareast-langua=
ge:EN-US;">&nbsp;</span></p>
<div>
<div dir=3D"ltr" style=3D"mso-line-height-rule:exactly;-webkit-text-size-ad=
just:100%;font-size:15px;direction:ltr;"><table border=3D"0" style=3D"width=
:100%;border-collapse:collapse;font-size:15px;"><tbody><tr style=3D"font-si=
ze:15px;"><td align=3D"left" style=3D"vertical-align:top;"><table border=3D=
"0" style=3D"border-collapse:collapse;font-size:15px;color:#1F75CD;font-sty=
le:normal;font-weight:400;white-space:nowrap;"><tbody><tr style=3D"font-siz=
e:15px;"><td align=3D"left" style=3D"vertical-align:top;color:#000001;font-=
weight:700;">David&nbsp;Welch<span style=3D"font-size:15px;color:#FFFFFF;li=
ne-height:1px;">=E2=80=8B<span style=3D"">=E2=80=8B</span><span style=3D"">=
=E2=80=8B</span><span style=3D"">=E2=80=8B</span></span></td><td align=3D"l=
eft" style=3D"vertical-align:top;">&nbsp;|&nbsp;</td><td align=3D"left" sty=
le=3D"vertical-align:middle;">Global&nbsp;Sales&nbsp;&amp;&nbsp;Marketing&n=
bsp;Manager</td></tr></tbody></table></td></tr><tr style=3D"font-size:15px;=
"><td align=3D"left" style=3D"vertical-align:top;"><table border=3D"0" styl=
e=3D"border-collapse:collapse;font-size:15px;line-height:normal;"><tbody><t=
r style=3D"font-size:15px;"><td align=3D"left" style=3D"padding:4px 0 6px 1=
px;vertical-align:top;"><img src=3D"https://tw-desk-files.teamwork.com/i/12=
9089/attachment-inline/205593.20240611083513648.205593.20240611083513648hWh=
h1.png" height=3D"40" border=3D"0" alt=3D"" style=3D"width:85.14px;min-widt=
h:85.14px;max-width:85.14px;height:40px;min-height:40px;max-height:40px;fon=
t-size:15px;"></td></tr></tbody></table></td></tr><tr style=3D"font-size:15=
px;"><td align=3D"left" style=3D"vertical-align:top;"><table border=3D"0" s=
tyle=3D"border-collapse:collapse;font-size:15px;"><tbody><tr style=3D"font-=
size:15px;"><td align=3D"left" style=3D"vertical-align:top;"><table border=
=3D"0" style=3D"border-collapse:collapse;font-size:15px;color:#50595A;font-=
style:normal;font-weight:400;white-space:nowrap;"><tbody><tr style=3D"font-=
size:15px;"><td align=3D"left" style=3D"vertical-align:middle;font-family: =
sans-serif;">Soil&nbsp;Instruments&nbsp;Ltd&nbsp;<br></td><td align=3D"left=
" style=3D"vertical-align:middle;font-family: sans-serif;">|<br></td><td al=
ign=3D"left" style=3D"vertical-align:top;font-size:15px;"><table border=3D"=
0" style=3D"border-collapse:collapse;font-size:15px;color:#50595A;font-styl=
e:normal;font-weight:400;white-space:nowrap;"><tbody><tr style=3D"font-size=
:15px;"><td align=3D"left" style=3D"padding:2px 5px 0;vertical-align:top;fo=
nt-family: sans-serif;">Bell&nbsp;Lane,&nbsp;Uckfield,&nbsp;East&nbsp;Susse=
x<br></td></tr></tbody></table></td><td align=3D"left" style=3D"vertical-al=
ign:top;font-size:15px;"><table border=3D"0" style=3D"border-collapse:colla=
pse;font-size:15px;color:#50595A;font-style:normal;font-weight:400;white-sp=
ace:nowrap;"><tbody><tr style=3D"font-size:15px;"><td align=3D"left" style=
=3D"padding:2px 0 0;vertical-align:top;font-family: sans-serif;">|<br></td>=
</tr></tbody></table></td><td align=3D"left" style=3D"vertical-align:top;fo=
nt-size:15px;color:#676767;font-family: sans-serif;">TN22&nbsp;1QL<br></td>=
<td align=3D"left" style=3D"vertical-align:top;font-size:15px;color:#000001=
;">|</td></tr></tbody></table></td></tr></tbody></table></td></tr><tr style=
=3D"font-size:15px;"><td align=3D"left" style=3D"vertical-align:top;"><tabl=
e border=3D"0" style=3D"border-collapse:collapse;font-size:15px;color:#5655=
55;font-style:normal;font-weight:400;white-space:nowrap;"><tbody><tr style=
=3D"font-size:15px;"><td align=3D"left" style=3D"vertical-align:middle;font=
-size:15px;font-weight:700;">T&nbsp;<span style=3D"font-size:15px;font-weig=
ht:400;">+44&nbsp;1825&nbsp;744388</span></td><td align=3D"left" style=3D"v=
ertical-align:top;color:#535353;font-family: sans-serif;">|</td><td align=
=3D"left" style=3D"vertical-align:middle;font-size:15px;color:#50595A;font-=
family: sans-serif;"><span style=3D"font-weight:700;">M</span>&nbsp;<a href=
=3D"tel:+44%207415%20117970" target=3D"_blank" id=3D"LPlnk689713" style=3D"=
text-decoration:none;color:#50595A;" rel=3D"nofollow noopener">+44&nbsp;741=
5&nbsp;117970</a><br></td><td align=3D"left" style=3D"vertical-align:top;co=
lor:#555555;font-family: sans-serif;">|</td><td align=3D"left" style=3D"ver=
tical-align:middle;font-size:15px;color:#695050;font-family: sans-serif;fon=
t-weight:700;">E&nbsp;<span style=3D"font-weight:400;">David.Welch@soilinst=
ruments.com</span><br></td><td align=3D"left" style=3D"vertical-align:top;c=
olor:#6F6F6F;font-family: sans-serif;">|</td><td align=3D"center" style=3D"=
vertical-align:top;color:#5F5F5F;font-family: sans-serif;"><a href=3D"https=
://www.soilinstruments.com/" target=3D"_blank" id=3D"LPlnk689713" style=3D"=
text-decoration:none;color:#5F5F5F;" rel=3D"nofollow noopener">www</a><a hr=
ef=3D"https://www.soilinstruments.com/" target=3D"_blank" id=3D"LPlnk689713=
" style=3D"text-decoration:none;color:#5F5F5F;" rel=3D"nofollow noopener">.=
soilinstruments.com</a><br></td></tr></tbody></table></td></tr><tr style=3D=
"font-size:15px;"><td align=3D"left" style=3D"vertical-align:top;"><table b=
order=3D"0" style=3D"border-collapse:collapse;font-size:15px;"><tbody><tr s=
tyle=3D"font-size:15px;"><td align=3D"left" style=3D"padding:15px 0 0;verti=
cal-align:top;"><table border=3D"0" style=3D"white-space:normal;color:#1F38=
64;font-size:15px;font-family: sans-serif;font-weight:700;font-style:italic=
;text-align:justify;border-collapse:collapse;"><tbody><tr style=3D"font-siz=
e:15px;"><td style=3D""><span style=3D"font-size:15px;">This message (inclu=
ding any attachments) may contain confidential, proprietary, privileged and=
/or private information. The information is intended to be for the use of t=
he individual or entity designated above. If you are not the intended recip=
ient of this message, please notify the sender immediately, and delete the =
message and any attachments. Any disclosure, reproduction, distribution or =
other use of this message or any attachments by an individual or entity oth=
er than the intended recipient is prohibited.</span><br> <span style=3D"fon=
t-size:15px;"><br>=E2=80=8BPlease be aware of the increase in cybercrime an=
d fraud. If you receive an email purporting to be from someone at Soil Inst=
ruments which seeks to direct a payment to bank details which differ from t=
hose we have already given to you via an authorized invoice signed and stam=
ped by Soil Instruments, it is unlikely to be genuine. Please do not reply =
to the email nor act on any information contained therein but contact us im=
mediately by phone.</span><br> <span style=3D"font-size:15px;"><br>=E2=80=
=8B<span style=3D"color:#046E24;">Please consider the environment before pr=
inting this e-mail.&nbsp;</span><span style=3D"color:#046E24;">=E2=99=BB=EF=
=B8=8F</span></span><br></td></tr></tbody></table></td></tr></tbody></table=
></td></tr></tbody></table></div>
</div>

</div>

=20
    <br>
   =20
    <div class=3D"teamwork_quote">
      On Tuesday, June 11th 2024, 5:10:26 AM monsuda@reco.co.th &lt;<a href=
=3D"mailto:monsuda@reco.co.th">monsuda@reco.co.th</a>&gt; wrote:
    </div>
 =20
    <blockquote class=3D"teamwork_quote" type=3D"cite">
      <div dir=3D"ltr">
      <div dir=3D"ltr"><div dir=3D"ltr"><div class=3D"gmail_default" style=
=3D"font-family: sans-serif;">Dear&nbsp; Peter,</div><div class=3D"gmail_de=
fault" style=3D"font-family: sans-serif;"><br></div><div class=3D"gmail_def=
ault" style=3D"font-family: sans-serif;">Thank you so much for your reply. =
First issue is now resolved, following your advice.</div><div class=3D"gmai=
l_default" style=3D"font-family: sans-serif;"><br></div><div class=3D"gmail=
_default" style=3D"font-family: sans-serif;">As for the second issue, we wo=
uld like to send the wrong range back to you, as we need to deliver the cor=
rect product as per contracts to the client.</div><div class=3D"gmail_defau=
lt" style=3D"font-family: sans-serif;"><br></div><div class=3D"gmail_defaul=
t" style=3D"font-family: sans-serif;">Best regards,</div><div class=3D"gmai=
l_default" style=3D"font-family: sans-serif;">Monsuda</div><div class=3D"gm=
ail_default" style=3D"font-family: sans-serif;"><br></div><div class=3D"gma=
il_default" style=3D"font-family: sans-serif;"><br></div></div><br></div>

=20
    <br>
   =20
    <div class=3D"teamwork_quote">
      On Thursday, June 6th 2024, 1:38:38 PM Peter Hulse &lt;<a href=3D"mai=
lto:servicing@soilinstruments.com">servicing@soilinstruments.com</a>&gt; wr=
ote:
    </div>
 =20
    <blockquote class=3D"teamwork_quote" type=3D"cite">
      <div dir=3D"ltr">
     =20
      <div>Dear Monsuda,<br></div><div class=3D""><br></div><div class=3D""=
>Sorry to hear about the issues with your order.<br></div><div class=3D""><=
br></div><div class=3D"">For VWP 083221, what sweep range are you using on =
the VW Note? Please set the VW Note to a sweep range of 1700-3500Hz and let=
 me know if this improves the issue. The result below looks like the VW Not=
e is picking up an Echo, this should disappear with the correct sweep range=
 selected.<br></div><div class=3D""><br></div><div class=3D"">As for the se=
cond issue, I am afraid this is our mistake. Between the PO changing from v=
ersion 1 to version 2, we have missed that the range has been changed. I be=
lieve you have a couple of options with these.<br></div><ol><li>Keep the se=
nsors. They will work the same as the 150kPa range and will have very littl=
e loss in resolution.<br></li><li>Replace the sensors for the correct 150kP=
a range. We can achieve this fairly quickly, when would you require them? W=
e would also need to get the incorrect range back.<br></li></ol><div class=
=3D"">Please let me know how you get on with the above sensor and how you w=
ould like to proceed with the wrong range sensors.</div><div class=3D""><br=
></div><div class=3D""><br></div>
     =20
      <br>
      <div class=3D"signature">
        <div>Kind Regards<br></div><div><br></div><div>Peter Hulse<br></div=
><div>Technical Support Engineer<br></div><div><br></div><div>support@soili=
nstruments.com<br></div>
      </div>
   =20
      <br>
     =20
 =20
    <br>
   =20
   =20
 =20
   =20
    <br>
   =20
 =20
   =20
     =20
    <br>
   =20
    <div class=3D"teamwork_quote">
      On Wednesday, June 5th 2024, 10:10:52 AM David.Welch@soilinstruments.=
com &lt;<a href=3D"mailto:David.Welch@soilinstruments.com">David.Welch@soil=
instruments.com</a>&gt; wrote:
    </div>
 =20
    <blockquote class=3D"teamwork_quote" type=3D"cite">
      <div dir=3D"ltr">
     =20
Morning Monsuda,
<div><br>
</div>
<div>Thank you again for your recent purchase order for the W9 VWP.</div>
<div><br>
</div>
<div>Apologies for the confusion yesterday regarding your order shipments -=
 due to an internal reporting issue we were under the impression that every=
thing has been dispatched.</div>
<div><br>
</div>
<div>I now understand that this is not correct so via this email I will ask=
 Anthony for an update on the dispatch status for all your outstanding purc=
hase orders</div>
<div><br>
</div>
<div>@Anthony - please can you look in this for me and advise when the outs=
tanding Geotech orders are scheduled for dispatch.</div>
<div><br>
</div>
<div>Pete @ Support&nbsp;</div>
<div><br>
</div>
<div>Please can you investigate the support issues in Monsuda=E2=80=99s ema=
il below - possible mid labling and malfunctioning VWP</div>
<div><br>
</div>
<div>I will be back in the office on Thursday so we can review these items =
then.</div>
<div><br>
</div>
<div>Monsuda - once again, please accept our sincere apologies for this sit=
uation and we will endeavour to rectify everything ASAP.</div>
<div><br>
</div>
<div>If you need to peak to me please do not hesitate to call the mobile&nb=
sp;</div>
<div><br>
</div>
<div><br id=3D"lineBreakAtBeginningOfSignature">
<div dir=3D"ltr">Best Regards
<div><span style=3D"font-size:13pt;">David</span></div>
<div><span style=3D"font-size:13pt;"><br>
</span></div>
<div><span style=3D"font-size:13pt;">Sent from my iPhone</span></div>
</div>
<div dir=3D"ltr"><br>
<div dir=3D"ltr" style=3D"mso-line-height-rule:exactly;-webkit-text-size-ad=
just:100%;font-size:15px;direction:ltr;"><table border=3D"0" style=3D"width=
:100%;border-collapse:collapse;font-size:15px;"><tbody><tr style=3D"font-si=
ze:15px;"><td align=3D"left" style=3D"vertical-align:top;"><table border=3D=
"0" style=3D"border-collapse:collapse;font-size:15px;color:#1F75CD;font-sty=
le:normal;font-weight:400;white-space:nowrap;"><tbody><tr style=3D"font-siz=
e:15px;"><td align=3D"left" style=3D"vertical-align:top;color:#000001;font-=
weight:700;">David&nbsp;Welch<span style=3D"font-size:15px;color:#FFFFFF;li=
ne-height:1px;">=E2=80=8B<span style=3D"">=E2=80=8B</span><span style=3D"">=
=E2=80=8B</span><span style=3D"">=E2=80=8B</span></span></td><td align=3D"l=
eft" style=3D"vertical-align:top;">&nbsp;|&nbsp;</td><td align=3D"left" sty=
le=3D"vertical-align:middle;">Global&nbsp;Sales&nbsp;&amp;&nbsp;Marketing&n=
bsp;Manager</td></tr></tbody></table></td></tr><tr style=3D"font-size:15px;=
"><td align=3D"left" style=3D"vertical-align:top;"><table border=3D"0" styl=
e=3D"border-collapse:collapse;font-size:15px;line-height:normal;"><tbody><t=
r style=3D"font-size:15px;"><td align=3D"left" style=3D"padding:4px 0 6px 1=
px;vertical-align:top;"><img src=3D"https://tw-desk-files.teamwork.com/i/12=
9089/attachment-inline/999999999.20240605091054990.999999999.20240605091054=
990Sa5vL.png" height=3D"40" border=3D"0" alt=3D"" style=3D"width:85.14px;mi=
n-width:85.14px;max-width:85.14px;height:40px;min-height:40px;max-height:40=
px;font-size:15px;"></td></tr></tbody></table></td></tr><tr style=3D"font-s=
ize:15px;"><td align=3D"left" style=3D"vertical-align:top;"><table border=
=3D"0" style=3D"border-collapse:collapse;font-size:15px;"><tbody><tr style=
=3D"font-size:15px;"><td align=3D"left" style=3D"vertical-align:top;"><tabl=
e border=3D"0" style=3D"border-collapse:collapse;font-size:15px;color:#5059=
5A;font-style:normal;font-weight:400;white-space:nowrap;"><tbody><tr style=
=3D"font-size:15px;"><td align=3D"left" style=3D"vertical-align:middle;font=
-family: sans-serif;">Soil&nbsp;Instruments&nbsp;Ltd&nbsp;<br></td><td alig=
n=3D"left" style=3D"vertical-align:middle;font-family: sans-serif;">|<br></=
td><td align=3D"left" style=3D"vertical-align:top;font-size:15px;"><table b=
order=3D"0" style=3D"border-collapse:collapse;font-size:15px;color:#50595A;=
font-style:normal;font-weight:400;white-space:nowrap;"><tbody><tr style=3D"=
font-size:15px;"><td align=3D"left" style=3D"padding:2px 5px 0;vertical-ali=
gn:top;font-family: sans-serif;">Bell&nbsp;Lane,&nbsp;Uckfield,&nbsp;East&n=
bsp;Sussex<br></td></tr></tbody></table></td><td align=3D"left" style=3D"ve=
rtical-align:top;font-size:15px;"><table border=3D"0" style=3D"border-colla=
pse:collapse;font-size:15px;color:#50595A;font-style:normal;font-weight:400=
;white-space:nowrap;"><tbody><tr style=3D"font-size:15px;"><td align=3D"lef=
t" style=3D"padding:2px 0 0;vertical-align:top;font-family: sans-serif;">|<=
br></td></tr></tbody></table></td><td align=3D"left" style=3D"vertical-alig=
n:top;font-size:15px;color:#676767;font-family: sans-serif;">TN22&nbsp;1QL<=
br></td><td align=3D"left" style=3D"vertical-align:top;font-size:15px;color=
:#000001;">|</td></tr></tbody></table></td></tr></tbody></table></td></tr><=
tr style=3D"font-size:15px;"><td align=3D"left" style=3D"vertical-align:top=
;"><table border=3D"0" style=3D"border-collapse:collapse;font-size:15px;col=
or:#565555;font-style:normal;font-weight:400;white-space:nowrap;"><tbody><t=
r style=3D"font-size:15px;"><td align=3D"left" style=3D"vertical-align:midd=
le;font-size:15px;font-weight:700;">T&nbsp;<span style=3D"font-size:15px;fo=
nt-weight:400;">+44&nbsp;1825&nbsp;744388</span></td><td align=3D"left" sty=
le=3D"vertical-align:top;color:#535353;font-family: sans-serif;">|</td><td =
align=3D"left" style=3D"vertical-align:middle;font-size:15px;color:#50595A;=
font-family: sans-serif;"><span style=3D"font-weight:700;">M</span>&nbsp;<a=
 href=3D"tel:+44%207415%20117970" target=3D"_blank" id=3D"LPlnk689713" styl=
e=3D"text-decoration:none;color:#50595A;" rel=3D"nofollow noopener">+44&nbs=
p;7415&nbsp;117970</a><br></td><td align=3D"left" style=3D"vertical-align:t=
op;color:#555555;font-family: sans-serif;">|</td><td align=3D"left" style=
=3D"vertical-align:middle;font-size:15px;color:#695050;font-family: sans-se=
rif;font-weight:700;">E&nbsp;<span style=3D"font-weight:400;">David.Welch@s=
oilinstruments.com</span><br></td><td align=3D"left" style=3D"vertical-alig=
n:top;color:#6F6F6F;font-family: sans-serif;">|</td><td align=3D"center" st=
yle=3D"vertical-align:top;color:#5F5F5F;font-family: sans-serif;"><a href=
=3D"https://www.soilinstruments.com/" target=3D"_blank" id=3D"LPlnk689713" =
style=3D"text-decoration:none;color:#5F5F5F;" rel=3D"nofollow noopener">www=
</a><a href=3D"https://www.soilinstruments.com/" target=3D"_blank" id=3D"LP=
lnk689713" style=3D"text-decoration:none;color:#5F5F5F;" rel=3D"nofollow no=
opener">.soilinstruments.com</a><br></td></tr></tbody></table></td></tr><tr=
 style=3D"font-size:15px;"><td align=3D"left" style=3D"vertical-align:top;"=
><table border=3D"0" style=3D"border-collapse:collapse;font-size:15px;"><tb=
ody><tr style=3D"font-size:15px;"><td align=3D"left" style=3D"padding:15px =
0 0;vertical-align:top;"><table border=3D"0" style=3D"white-space:normal;co=
lor:#1F3864;font-size:15px;font-family: sans-serif;font-weight:700;font-sty=
le:italic;text-align:justify;border-collapse:collapse;"><tbody><tr style=3D=
"font-size:15px;"><td style=3D""><span style=3D"font-size:15px;">This messa=
ge (including any attachments) may contain confidential, proprietary, privi=
leged and/or private information. The information is intended to be for the=
 use of the individual or entity designated above. If you are not the inten=
ded recipient of this message, please notify the sender immediately, and de=
lete the message and any attachments. Any disclosure, reproduction, distrib=
ution or other use of this message or any attachments by an individual or e=
ntity other than the intended recipient is prohibited.</span><br> <span sty=
le=3D"font-size:15px;"><br>=E2=80=8BPlease be aware of the increase in cybe=
rcrime and fraud. If you receive an email purporting to be from someone at =
Soil Instruments which seeks to direct a payment to bank details which diff=
er from those we have already given to you via an authorized invoice signed=
 and stamped by Soil Instruments, it is unlikely to be genuine. Please do n=
ot reply to the email nor act on any information contained therein but cont=
act us immediately by phone.</span><br> <span style=3D"font-size:15px;"><br=
>=E2=80=8B<span style=3D"color:#046E24;">Please consider the environment be=
fore printing this e-mail.&nbsp;</span><span style=3D"color:#046E24;">=E2=
=99=BB=EF=B8=8F</span></span><br></td></tr></tbody></table></td></tr></tbod=
y></table></td></tr></tbody></table></div><blockquote>On 5 Jun 2024, at 09:=
13, Monsuda Nopakun &lt;monsuda@reco.co.th&gt; wrote:<br>
<br>
</blockquote>
</div>
<blockquote>
<div dir=3D"ltr">=EF=BB=BF
<div dir=3D"ltr">
<div style=3D"font-family: sans-serif;" class=3D"gmail_default">Hi David,<b=
r>
<br>
How are you? Regarding our previous conversation, I've got my staff to trac=
k back all orders already. So, the orders that we are still waiting for are=
 : our order number 4466, 4467 (Rev 1), 4469, 4473, and 4475.&nbsp; Could y=
ou please update on estimated delivery
 schedule for them?<br>
<br>
Also, another issue is, regarding our order number 4465 (Rev 2), one item i=
n our order (W4-15-H-T) turns up as W4-30-H-T. Not sure if label is just in=
correct, or it's the wrong item.<br>
<br>
Also, W4-30-H-T (S/N 083221) is malfunctioning. Readings are way off. Pleas=
e see attached pictures for your consideration.<br>
<br>
Have a lovely day.<br>
<br>
Best regards,<br>
Kay<br>
</div>
</div>
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            <div style=3D"display: none;" id=3D"teamwork-desk-id">Desk trac=
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