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Envelope-to: wongsakorn@geotech-engineering.co.th
Delivery-date: Tue, 06 Aug 2024 11:17:08 +0700
MIME-Version: 1.0
References: <t.89509031.u244292.129089.12a79130-32b4-4a3f-aa3e-773f8b96c290@teamworkdesk.com>
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 <t.89509031.u244292.129089.825be2a3-c8a1-4651-89f1-098f6e95c64b@teamworkdesk.com>
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 <E03311CC-9F8B-4743-9E5A-52CD786BE215@soilinstruments.com>
 <CAKSMfVYfnJD_0k0uqf46goTu=RKJ789ZbSquxm32vvd7o2cr6A@mail.gmail.com> <t.89509031.u244292.129089.12a79130-32b4-4a3f-aa3e-773f8b96c290@teamworkdesk.com>
In-Reply-To: <t.89509031.u244292.129089.12a79130-32b4-4a3f-aa3e-773f8b96c290@teamworkdesk.com>
From: Monsuda Nopakun <monsuda@reco.co.th>
Date: Tue, 6 Aug 2024 11:15:26 +0700
Message-ID: <CAKSMfVYgLqMg-WjeVzw0TiTP5R0S7moAinBkSf90QgCp=mQaKQ@mail.gmail.com>
Subject: Re: [#89509031] GEOTECH - VW Piezometers
To: servicing@soilinstruments.com
Cc: wongsakorn@geotech-engineering.co.th, suthasinee@geotech-engineering.co.th
Content-Type: multipart/alternative; boundary="000000000000279a81061efc0e76"

--000000000000279a81061efc0e76
Content-Type: text/plain; charset="UTF-8"
Content-Transfer-Encoding: quoted-printable

Dear Peter,

Thank you for your email. We're changing the declared value to 150 GBP and
the note on our Invoice as advised. We'll put the label of service number
ending with 031 on the box also.

We will send you the tracking number as soon as we receive it.

Best regards,
Monsuda

On Mon, 5 Aug 2024 at 15:01, Peter Hulse <servicing@soilinstruments.com>
wrote:

> Dear Monsuda,
>
> Are you able to change the value of the commercial to a nominal value of
> =C2=A3150.00 an put a note stating "Service/repairs =E2=80=93 Value For C=
ustoms Purposes
> Only"
>
> We have assigned your instrument service case number 89509031
>
> Please find attached a returns label which must be attached to the outsid=
e
> of the box. This will prevent any delay with the booking-in procedure whe=
n
> it arrives at our goods inwards department. Please quote this number in a=
ny
> further correspondence regarding this service case.
>
> For Non-UK customers: Please send your commercial invoice, including your
> EORI number and a nominal value of =C2=A3150.00 "Service/repairs =E2=80=
=93 Value For
> Customs Purposes Only" to our logistics department
> logistics@soilinstruments.com. Please also provide your carrier and
> tracking number if applicable. Please do not use DPD or Parcel Force, as
> we are unable to facilitate their payment terms.
>
> If you have any questions, please contact us.
>
>
>
> Kind Regards
>
> Peter Hulse
> Technical Support Engineer
>
> servicing@soilinstruments.com
>
>
> On Monday, August 5th 2024, 8:28:11 AM monsuda@reco.co.th <
> monsuda@reco.co.th> wrote:
>
> Hi Peter,
>
> Regarding the service ticket 8950903, could you please confirm if the
> Invoice, to be attached to the package, is correct? We will send it back
> upon your confirmation.
>
> Best regards,
> Kay
>
>
>
>
> On Friday, July 26th 2024, 9:03:28 AM Peter Hulse <
> servicing@soilinstruments.com> wrote:
>
> Dear Monsuda,
>
> The service ticket 89509031 has not yet arrived. Are you able to confirm
> when these will be sent?
>
>
>
> Kind Regards
>
> Peter Hulse
> Technical Support Engineer
>
> servicing@soilinstruments.com
>
>
>
>
> On Friday, July 12th 2024, 12:15:56 PM Peter Hulse <
> servicing@soilinstruments.com> wrote:
>
> Dear Monsuda,
>
> The service ticket 89509031 has not yet arrived. Are you able to confirm
> when these will be sent?
>
>
>
> Kind Regards
>
> Peter Hulse
> Technical Support Engineer
>
> servicing@soilinstruments.com
>
>
>
>
> On Friday, June 28th 2024, 5:25:52 AM monsuda@reco.co.th <
> monsuda@reco.co.th> wrote:
>
> Hi Peter,
>
> Thank you so much.
>
> Best regards,
> Kay
>
>
>
>
> On Thursday, June 27th 2024, 12:20:24 PM Peter Hulse <
> servicing@soilinstruments.com> wrote:
>
> Dear Monsuda,
>
> The replacement VW Piezometers are now on their way to you. When they
> arrive and you are happy with them we will need to arrange for the return
> of the VWPs of the wrong range.
>
> We have assigned your instrument service case number 89509031
>
> Please find attached a returns label which must be attached to the outsid=
e
> of the box. This will prevent any delay with the booking-in procedure whe=
n
> it arrives at our goods inwards department. Please quote this number in a=
ny
> further correspondence regarding this service case.
>
> For Non-UK customers: Please send your commercial invoice, including your
> EORI number and a nominal value of =C2=A3150.00 "Service/repairs =E2=80=
=93 Value For
> Customs Purposes Only" to our logistics department
> logistics@soilinstruments.com. Please also provide your carrier and
> tracking number if applicable. Please do not use DPD or Parcel Force, as
> we are unable to facilitate their payment terms.
>
> If you have any questions, please contact us.
>
>
>
> Kind Regards
>
> Peter Hulse
> Technical Support Engineer
>
> servicing@soilinstruments.com
>
>
>
>
> On Friday, June 14th 2024, 4:26:14 AM monsuda@reco.co.th <
> monsuda@reco.co.th> wrote:
>
> Hi Peter,
>
> Could you please put a 100 GBP on it?
>
> Thank you in advance.
>
> Best regards,
> Kay
>
>
>
>
> On Thursday, June 13th 2024, 9:17:04 AM David.Welch@soilinstruments.com <
> David.Welch@soilinstruments.com> wrote:
>
> Morning Peter,
>
>
>
> Thank you for the prompt action on this one.
>
>
>
> FYI =E2=80=93 the sales order for the replacements has been processed in =
ASC at
> zero value, please see below.
>
>
>
>
>
>
>
> Best Regards
>
>
> David Welch=E2=80=8B=E2=80=8B=E2=80=8B=E2=80=8B  |  Global Sales & Market=
ing Manager
> Soil Instruments Ltd
> |
> Bell Lane, Uckfield, East Sussex
> |
> TN22 1QL
> |
> T +44 1825 744388 | M +44 7415 117970 <+44%207415%20117970>
> | E David.Welch@soilinstruments.com
> | www <https://www.soilinstruments.com/>.soilinstruments.com
> <https://www.soilinstruments.com/>
> This message (including any attachments) may contain confidential,
> proprietary, privileged and/or private information. The information is
> intended to be for the use of the individual or entity designated above. =
If
> you are not the intended recipient of this message, please notify the
> sender immediately, and delete the message and any attachments. Any
> disclosure, reproduction, distribution or other use of this message or an=
y
> attachments by an individual or entity other than the intended recipient =
is
> prohibited.
>
> =E2=80=8BPlease be aware of the increase in cybercrime and fraud. If you =
receive
> an email purporting to be from someone at Soil Instruments which seeks to
> direct a payment to bank details which differ from those we have already
> given to you via an authorized invoice signed and stamped by Soil
> Instruments, it is unlikely to be genuine. Please do not reply to the ema=
il
> nor act on any information contained therein but contact us immediately b=
y
> phone.
>
> =E2=80=8BPlease consider the environment before printing this e-mail. =E2=
=99=BB=EF=B8=8F
>
> On Thursday, June 13th 2024, 8:06:29 AM Peter Hulse <
> servicing@soilinstruments.com> wrote:
>
> Dear Monsuda,
>
> Not a problem, once again, my apologies for the inconvenience.
>
> As we can not ship zero value goods, what value would you like against th=
e
> VW Piezometers for the commercial invoice?
>
> Kind Regards
>
> Peter Hulse
> Technical Support Engineer
>
> support@soilinstruments.com
>
>
>
>
> On Thursday, June 13th 2024, 4:01:46 AM monsuda@reco.co.th <
> monsuda@reco.co.th> wrote:
>
> Dear Peter,
>
> All is correct. Please kindly proceed with the shipment.
>
> Thank you so much for your help.
>
> Best regards,
> Kay
>
>
>
>
> On Wednesday, June 12th 2024, 3:21:47 PM David.Welch@soilinstruments.com =
<
> David.Welch@soilinstruments.com> wrote:
>
> Thank you for your email.
>
>
>
> I am currently away from the office until Thursday 13th June with limited
> access to my emails and this email address is not monitored.
>
>
>
> For Sales matters requiring urgent attention during this time, please
> resend your email to sales@soilinstruments.com or call the telephone
> number provided below.
>
>
>
> *For technical support:*
>
> Please resend your email to support@soilinstruments.com
> <sales@soilinstruments.com> and a support engineer will respond
> accordingly.
>
>
>
> Thank you for your patience.
>
>
>
> Best Regards
>
> David Welch
>
>
>
> On Wednesday, June 12th 2024, 3:21:31 PM Peter Hulse <
> servicing@soilinstruments.com> wrote:
>
> Dear Monsuda,
>
> Glad to hear that the first Piezometer is now functioning correctly.
>
> Please see the attached order for the replacement sensors of the correct
> range. Please confirm that all of the details are correct. We are aiming =
to
> ship these with all of your other consolidated orders. Once you have
> received these and are happy, we can look at getting the other 5 returned=
.
>
> Kind Regards
>
> Peter Hulse
> Technical Support Engineer
>
> support@soilinstruments.com
>
>
>
>
> On Tuesday, June 11th 2024, 9:35:13 AM David Welch <
> servicing@soilinstruments.com> wrote:
>
> Dear Monsuda,
>
>
>
> First of good news that we have managed to resolve one of your issues but
> disappointing that we will need to replace one of the VWP=E2=80=99s under=
 warranty.
>
>
>
> Pete =E2=80=93 we currently have several sales orders in the system inclu=
ding two
> for piezometers so it may be possible to include this replacement with on=
e
> of the consignments.
>
>
>
> s/o=E2=80=99s 42586 or s/o 42514
>
>
>
>
>
> Best Regards
>
>
> David Welch=E2=80=8B=E2=80=8B=E2=80=8B=E2=80=8B  |  Global Sales & Market=
ing Manager
> Soil Instruments Ltd
> |
> Bell Lane, Uckfield, East Sussex
> |
> TN22 1QL
> |
> T +44 1825 744388 | M +44 7415 117970 <+44%207415%20117970>
> | E David.Welch@soilinstruments.com
> | www <https://www.soilinstruments.com/>.soilinstruments.com
> <https://www.soilinstruments.com/>
> This message (including any attachments) may contain confidential,
> proprietary, privileged and/or private information. The information is
> intended to be for the use of the individual or entity designated above. =
If
> you are not the intended recipient of this message, please notify the
> sender immediately, and delete the message and any attachments. Any
> disclosure, reproduction, distribution or other use of this message or an=
y
> attachments by an individual or entity other than the intended recipient =
is
> prohibited.
>
> =E2=80=8BPlease be aware of the increase in cybercrime and fraud. If you =
receive
> an email purporting to be from someone at Soil Instruments which seeks to
> direct a payment to bank details which differ from those we have already
> given to you via an authorized invoice signed and stamped by Soil
> Instruments, it is unlikely to be genuine. Please do not reply to the ema=
il
> nor act on any information contained therein but contact us immediately b=
y
> phone.
>
> =E2=80=8BPlease consider the environment before printing this e-mail. =E2=
=99=BB=EF=B8=8F
>
> On Tuesday, June 11th 2024, 5:10:26 AM monsuda@reco.co.th <
> monsuda@reco.co.th> wrote:
>
> Dear  Peter,
>
> Thank you so much for your reply. First issue is now resolved, following
> your advice.
>
> As for the second issue, we would like to send the wrong range back to
> you, as we need to deliver the correct product as per contracts to the
> client.
>
> Best regards,
> Monsuda
>
>
>
>
> On Thursday, June 6th 2024, 1:38:38 PM Peter Hulse <
> servicing@soilinstruments.com> wrote:
>
> Dear Monsuda,
>
> Sorry to hear about the issues with your order.
>
> For VWP 083221, what sweep range are you using on the VW Note? Please set
> the VW Note to a sweep range of 1700-3500Hz and let me know if this
> improves the issue. The result below looks like the VW Note is picking up
> an Echo, this should disappear with the correct sweep range selected.
>
> As for the second issue, I am afraid this is our mistake. Between the PO
> changing from version 1 to version 2, we have missed that the range has
> been changed. I believe you have a couple of options with these.
>
>    1. Keep the sensors. They will work the same as the 150kPa range and
>    will have very little loss in resolution.
>    2. Replace the sensors for the correct 150kPa range. We can achieve
>    this fairly quickly, when would you require them? We would also need t=
o get
>    the incorrect range back.
>
> Please let me know how you get on with the above sensor and how you would
> like to proceed with the wrong range sensors.
>
>
>
> Kind Regards
>
> Peter Hulse
> Technical Support Engineer
>
> support@soilinstruments.com
>
>
>
>
> On Wednesday, June 5th 2024, 10:10:52 AM David.Welch@soilinstruments.com =
<
> David.Welch@soilinstruments.com> wrote:
>
> Morning Monsuda,
>
> Thank you again for your recent purchase order for the W9 VWP.
>
> Apologies for the confusion yesterday regarding your order shipments - du=
e
> to an internal reporting issue we were under the impression that everythi=
ng
> has been dispatched.
>
> I now understand that this is not correct so via this email I will ask
> Anthony for an update on the dispatch status for all your outstanding
> purchase orders
>
> @Anthony - please can you look in this for me and advise when the
> outstanding Geotech orders are scheduled for dispatch.
>
> Pete @ Support
>
> Please can you investigate the support issues in Monsuda=E2=80=99s email =
below -
> possible mid labling and malfunctioning VWP
>
> I will be back in the office on Thursday so we can review these items the=
n.
>
> Monsuda - once again, please accept our sincere apologies for this
> situation and we will endeavour to rectify everything ASAP.
>
> If you need to peak to me please do not hesitate to call the mobile
>
>
> Best Regards
> David
>
> Sent from my iPhone
>
> David Welch=E2=80=8B=E2=80=8B=E2=80=8B=E2=80=8B  |  Global Sales & Market=
ing Manager
> Soil Instruments Ltd
> |
> Bell Lane, Uckfield, East Sussex
> |
> TN22 1QL
> |
> T +44 1825 744388 | M +44 7415 117970 <+44%207415%20117970>
> | E David.Welch@soilinstruments.com
> | www <https://www.soilinstruments.com/>.soilinstruments.com
> <https://www.soilinstruments.com/>
> This message (including any attachments) may contain confidential,
> proprietary, privileged and/or private information. The information is
> intended to be for the use of the individual or entity designated above. =
If
> you are not the intended recipient of this message, please notify the
> sender immediately, and delete the message and any attachments. Any
> disclosure, reproduction, distribution or other use of this message or an=
y
> attachments by an individual or entity other than the intended recipient =
is
> prohibited.
>
> =E2=80=8BPlease be aware of the increase in cybercrime and fraud. If you =
receive
> an email purporting to be from someone at Soil Instruments which seeks to
> direct a payment to bank details which differ from those we have already
> given to you via an authorized invoice signed and stamped by Soil
> Instruments, it is unlikely to be genuine. Please do not reply to the ema=
il
> nor act on any information contained therein but contact us immediately b=
y
> phone.
>
> =E2=80=8BPlease consider the environment before printing this e-mail. =E2=
=99=BB=EF=B8=8F
>
> On 5 Jun 2024, at 09:13, Monsuda Nopakun <monsuda@reco.co.th> wrote:
>
> =EF=BB=BF
> Hi David,
>
> How are you? Regarding our previous conversation, I've got my staff to
> track back all orders already. So, the orders that we are still waiting f=
or
> are : our order number 4466, 4467 (Rev 1), 4469, 4473, and 4475.  Could y=
ou
> please update on estimated delivery schedule for them?
>
> Also, another issue is, regarding our order number 4465 (Rev 2), one item
> in our order (W4-15-H-T) turns up as W4-30-H-T. Not sure if label is just
> incorrect, or it's the wrong item.
>
> Also, W4-30-H-T (S/N 083221) is malfunctioning. Readings are way off.
> Please see attached pictures for your consideration.
>
> Have a lovely day.
>
> Best regards,
> Kay
> [image: 821796.jpg][image: 821793.jpg][image: 821795.jpg]
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> Desk tracking: [DESK-2rlt-1hahlz]
> [image: read tracking] [image: read tracking]
> [image: read tracking]

--000000000000279a81061efc0e76
Content-Type: text/html; charset="UTF-8"
Content-Transfer-Encoding: quoted-printable

<div dir=3D"ltr"><div class=3D"gmail_default" style=3D"font-family:trebuche=
t ms,sans-serif">Dear Peter,</div><div class=3D"gmail_default" style=3D"fon=
t-family:trebuchet ms,sans-serif"><br></div><div class=3D"gmail_default" st=
yle=3D"font-family:trebuchet ms,sans-serif">Thank you for your email. We&#3=
9;re changing the declared value to 150 GBP and the note on our Invoice as =
advised. We&#39;ll put the label of service number ending with 031 on the b=
ox also.</div><div class=3D"gmail_default" style=3D"font-family:trebuchet m=
s,sans-serif"><br></div><div class=3D"gmail_default" style=3D"font-family:t=
rebuchet ms,sans-serif">We will send you the tracking number as soon as we =
receive it.</div><div class=3D"gmail_default" style=3D"font-family:trebuche=
t ms,sans-serif"><br></div><div class=3D"gmail_default" style=3D"font-famil=
y:trebuchet ms,sans-serif">Best regards,</div><div class=3D"gmail_default" =
style=3D"font-family:trebuchet ms,sans-serif">Monsuda</div><div class=3D"gm=
ail_default" style=3D"font-family:trebuchet ms,sans-serif"><br></div><div c=
lass=3D"gmail_default" style=3D"font-family:trebuchet ms,sans-serif"><br></=
div><br></div><br><div class=3D"gmail_quote"><div dir=3D"ltr" class=3D"gmai=
l_attr">On Mon, 5 Aug 2024 at 15:01, Peter Hulse &lt;<a href=3D"mailto:serv=
icing@soilinstruments.com">servicing@soilinstruments.com</a>&gt; wrote:<br>=
</div><blockquote class=3D"gmail_quote" style=3D"margin:0px 0px 0px 0.8ex;b=
order-left:1px solid rgb(204,204,204);padding-left:1ex">
    <div>
        <div id=3D"m_-4340026196693972328twDeskReplyStart">
            <div dir=3D"ltr">
               =20
                   =20
      <div><div style=3D"color:rgb(11,15,30);font-family:&quot;Inter var&qu=
ot;,Arial;font-size:16px;font-style:normal;font-variant-ligatures:normal;fo=
nt-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:sta=
rt;text-indent:0px;text-transform:none;word-spacing:0px;white-space:normal;=
background-color:rgb(255,255,255);text-decoration-style:initial;text-decora=
tion-color:initial">Dear=C2=A0Monsuda,<br></div><div style=3D"color:rgb(11,=
15,30);font-family:&quot;Inter var&quot;,Arial;font-size:16px;font-style:no=
rmal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400=
;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none=
;word-spacing:0px;white-space:normal;background-color:rgb(255,255,255);text=
-decoration-style:initial;text-decoration-color:initial"><br></div><div sty=
le=3D"color:rgb(11,15,30);font-family:&quot;Inter var&quot;,Arial;font-size=
:16px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:nor=
mal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;=
text-transform:none;word-spacing:0px;white-space:normal;background-color:rg=
b(255,255,255);text-decoration-style:initial;text-decoration-color:initial"=
>Are you able to change the value of the commercial to=C2=A0<span style=3D"=
background-color:rgb(255,255,255)"><span style=3D"color:rgb(11,15,30)"><spa=
n style=3D"font-family:&quot;Inter var&quot;,Arial"><span style=3D"font-siz=
e:16px">a nominal value of =C2=A3150.00 an put a note stating &quot;Service=
/repairs =E2=80=93 Value For Customs Purposes Only&quot;</span></span></spa=
n></span><br></div><div style=3D"color:rgb(11,15,30);font-family:&quot;Inte=
r var&quot;,Arial;font-size:16px;font-style:normal;font-variant-ligatures:n=
ormal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-a=
lign:start;text-indent:0px;text-transform:none;word-spacing:0px;white-space=
:normal;background-color:rgb(255,255,255);text-decoration-style:initial;tex=
t-decoration-color:initial"><div><br></div></div><p style=3D"margin:0px 0px=
 15px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:nor=
mal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;=
text-transform:none;word-spacing:0px;white-space:normal;text-decoration-sty=
le:initial;text-decoration-color:initial"><span style=3D"background-color:r=
gb(255,255,255)"><span style=3D"color:rgb(11,15,30)"><span style=3D"font-fa=
mily:&quot;Inter var&quot;,Arial"><span style=3D"font-size:16px">We have as=
signed your instrument service case number 89509031</span></span></span></s=
pan><br></p><p style=3D"margin:0px 0px 15px;font-style:normal;font-variant-=
ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:no=
rmal;text-align:start;text-indent:0px;text-transform:none;word-spacing:0px;=
white-space:normal;text-decoration-style:initial;text-decoration-color:init=
ial"><span style=3D"background-color:rgb(255,255,255)"><span style=3D"color=
:rgb(11,15,30)"><span style=3D"font-family:&quot;Inter var&quot;,Arial"><sp=
an style=3D"font-size:16px">Please find attached a returns label which must=
 be attached to the outside of the box. This will prevent any delay with th=
e booking-in procedure when it arrives at our goods inwards department. Ple=
ase quote this number in any further correspondence regarding this service =
case.</span></span></span></span><br></p><p style=3D"margin:0px 0px 15px;fo=
nt-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font=
-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-tra=
nsform:none;word-spacing:0px;white-space:normal;text-decoration-style:initi=
al;text-decoration-color:initial"><span style=3D"background-color:rgb(255,2=
55,255)"><span style=3D"color:rgb(11,15,30)"><span style=3D"font-family:&qu=
ot;Inter var&quot;,Arial"><span style=3D"font-size:16px">For Non-UK custome=
rs: Please send your commercial invoice, including your EORI number and a n=
ominal value of =C2=A3150.00 &quot;Service/repairs =E2=80=93 Value For Cust=
oms Purposes Only&quot; to our logistics department<span>=C2=A0<span>=C2=A0=
</span></span><a style=3D"font-weight:inherit;color:rgb(43,83,220);text-dec=
oration:none" href=3D"mailto:logistics@soilinstruments.com" target=3D"_blan=
k">logistics@soilinstruments.com</a>. Please also provide your carrier and =
tracking number if applicable.=C2=A0<span><span>Please do not use DPD or Pa=
rcel Force, as we are unable to facilitate their payment terms.</span></spa=
n></span></span></span></span><br></p><p style=3D"margin:0px 0px 15px;font-=
style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-we=
ight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transf=
orm:none;word-spacing:0px;white-space:normal;text-decoration-style:initial;=
text-decoration-color:initial"><span style=3D"background-color:rgb(255,255,=
255)"><span style=3D"color:rgb(11,15,30)"><span style=3D"font-family:&quot;=
Inter var&quot;,Arial"><span style=3D"font-size:16px">If you have any quest=
ions, please contact us.</span></span></span></span><br></p></div><div><br>=
</div>
     =20
      <br>
      <div>
        <div><br></div><div><div>Kind Regards<br></div><div><br></div><div>=
Peter Hulse<br></div><div>Technical Support Engineer<br></div><div><br></di=
v><div><a href=3D"mailto:servicing@soilinstruments.com" target=3D"_blank">s=
ervicing@soilinstruments.com</a><br></div></div>
      </div>
   =20
      <br>
     =20
 =20
    <br>
   =20
    <div>
      On Monday, August 5th 2024, 8:28:11 AM <a href=3D"mailto:monsuda@reco=
.co.th" target=3D"_blank">monsuda@reco.co.th</a> &lt;<a href=3D"mailto:mons=
uda@reco.co.th" target=3D"_blank">monsuda@reco.co.th</a>&gt; wrote:
    </div>
 =20
    <blockquote type=3D"cite">
      <div dir=3D"ltr">
      <div dir=3D"ltr"><div class=3D"gmail_default" style=3D"font-family:sa=
ns-serif">Hi Peter,</div><div class=3D"gmail_default" style=3D"font-family:=
sans-serif"><br></div><div class=3D"gmail_default" style=3D"font-family:san=
s-serif">Regarding the service ticket 8950903, could you please confirm if =
the Invoice, to be attached to the package, is correct? We will send it bac=
k upon your confirmation.</div><div class=3D"gmail_default" style=3D"font-f=
amily:sans-serif"><br></div><div class=3D"gmail_default" style=3D"font-fami=
ly:sans-serif">Best regards,</div><div class=3D"gmail_default" style=3D"fon=
t-family:sans-serif">Kay</div><div class=3D"gmail_default" style=3D"font-fa=
mily:sans-serif"><br></div><br></div><br>

=20
    <br>
   =20
    <div>
      On Friday, July 26th 2024, 9:03:28 AM Peter Hulse &lt;<a href=3D"mail=
to:servicing@soilinstruments.com" target=3D"_blank">servicing@soilinstrumen=
ts.com</a>&gt; wrote:
    </div>
 =20
    <blockquote type=3D"cite">
      <div dir=3D"ltr">
     =20
      <div><div style=3D"color:rgb(11,15,30);font-family:&quot;Inter var&qu=
ot;,Arial;font-size:16px;font-style:normal;font-variant-ligatures:normal;fo=
nt-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:sta=
rt;text-indent:0px;text-transform:none;word-spacing:0px;white-space:normal;=
background-color:rgb(255,255,255);text-decoration-style:initial;text-decora=
tion-color:initial">Dear=C2=A0Monsuda,<br></div><div style=3D"color:rgb(11,=
15,30);font-family:&quot;Inter var&quot;,Arial;font-size:16px;font-style:no=
rmal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400=
;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none=
;word-spacing:0px;white-space:normal;background-color:rgb(255,255,255);text=
-decoration-style:initial;text-decoration-color:initial"><div><br></div></d=
iv><div style=3D"color:rgb(11,15,30);font-family:&quot;Inter var&quot;,Aria=
l;font-size:16px;font-style:normal;font-variant-ligatures:normal;font-varia=
nt-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-=
indent:0px;text-transform:none;word-spacing:0px;white-space:normal;backgrou=
nd-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-col=
or:initial">The service ticket=C2=A089509031 has not yet arrived. Are you a=
ble to confirm when these will be sent?<br></div></div><div><br></div>
     =20
      <br>
      <div>
        <div><br></div><div><div>Kind Regards<br></div><div><br></div><div>=
Peter Hulse<br></div><div>Technical Support Engineer<br></div><div><br></di=
v><div><a href=3D"mailto:servicing@soilinstruments.com" target=3D"_blank">s=
ervicing@soilinstruments.com</a><br></div></div>
      </div>
   =20
      <br>
     =20
 =20
    <br>
   =20
   =20
 =20
   =20
    <br>
   =20
 =20
   =20
     =20
    <br>
   =20
    <div>
      On Friday, July 12th 2024, 12:15:56 PM Peter Hulse &lt;<a href=3D"mai=
lto:servicing@soilinstruments.com" target=3D"_blank">servicing@soilinstrume=
nts.com</a>&gt; wrote:
    </div>
 =20
    <blockquote type=3D"cite">
      <div dir=3D"ltr">
     =20
      <div><div>Dear=C2=A0Monsuda,<br></div><div><div><br></div></div><div>=
The service ticket=C2=A089509031 has not yet arrived. Are you able to confi=
rm when these will be sent?<br></div></div><div><br></div>
     =20
      <br>
      <div>
        <div><br></div><div><div>Kind Regards<br></div><div><br></div><div>=
Peter Hulse<br></div><div>Technical Support Engineer<br></div><div><br></di=
v><div><a href=3D"mailto:servicing@soilinstruments.com" target=3D"_blank">s=
ervicing@soilinstruments.com</a><br></div></div>
      </div>
   =20
      <br>
     =20
 =20
    <br>
   =20
   =20
 =20
   =20
    <br>
   =20
 =20
   =20
     =20
    <br>
   =20
    <div>
      On Friday, June 28th 2024, 5:25:52 AM <a href=3D"mailto:monsuda@reco.=
co.th" target=3D"_blank">monsuda@reco.co.th</a> &lt;<a href=3D"mailto:monsu=
da@reco.co.th" target=3D"_blank">monsuda@reco.co.th</a>&gt; wrote:
    </div>
 =20
    <blockquote type=3D"cite">
      <div dir=3D"ltr">
      <div dir=3D"ltr"><div><div dir=3D"ltr" class=3D"gmail_signature"><div=
 dir=3D"ltr"><div><div dir=3D"ltr"><div><div dir=3D"ltr"><div style=3D"font=
-family:sans-serif"><div style=3D"font-family:sans-serif" class=3D"gmail_de=
fault">Hi Peter,</div><div style=3D"font-family:sans-serif" class=3D"gmail_=
default"><br></div><div style=3D"font-family:sans-serif" class=3D"gmail_def=
ault">Thank you so much. <br></div><div style=3D"font-family:sans-serif" cl=
ass=3D"gmail_default"><br></div><div style=3D"font-family:sans-serif" class=
=3D"gmail_default">Best regards,</div><div style=3D"font-family:sans-serif"=
 class=3D"gmail_default">Kay</div><div style=3D"font-family:sans-serif" cla=
ss=3D"gmail_default"><br></div></div></div></div></div></div></div></div></=
div><br></div><br>

=20
    <br>
   =20
    <div>
      On Thursday, June 27th 2024, 12:20:24 PM Peter Hulse &lt;<a href=3D"m=
ailto:servicing@soilinstruments.com" target=3D"_blank">servicing@soilinstru=
ments.com</a>&gt; wrote:
    </div>
 =20
    <blockquote type=3D"cite">
      <div dir=3D"ltr">
     =20
      <div><div>Dear=C2=A0Monsuda,<br></div><div><br></div><div>The replace=
ment VW Piezometers are now on their way to you. When they arrive and you a=
re happy with them we will need to arrange for the return of the VWPs of th=
e wrong range.</div><div><div><br></div></div><p>We have assigned your inst=
rument service case number 89509031<br></p><p>Please find attached a return=
s label which must be attached
to the outside of the box. This will prevent any delay with the booking-in
procedure when it arrives at our goods inwards department. Please quote thi=
s
number in any further correspondence regarding this service case.<br></p><p=
>For Non-UK customers: Please send your commercial invoice,
including your EORI number and a nominal value of =C2=A3150.00 &quot;Servic=
e/repairs
=E2=80=93 Value For Customs Purposes Only&quot; to our logistics department=
<span>=C2=A0 </span><a href=3D"mailto:logistics@soilinstruments.com" target=
=3D"_blank">logistics@soilinstruments.com</a>. Please also
provide your carrier and tracking number if applicable.=C2=A0<span><span>Pl=
ease
do not use DPD or Parcel Force, as we are unable to facilitate their paymen=
t
terms.</span></span><br></p><p>If you have any questions, please contact us=
.<br></p><div><br></div></div>
     =20
      <br>
      <div>
        <div><br></div><div><div>Kind Regards<br></div><div><br></div><div>=
Peter Hulse<br></div><div>Technical Support Engineer<br></div><div><br></di=
v><div><a href=3D"mailto:servicing@soilinstruments.com" target=3D"_blank">s=
ervicing@soilinstruments.com</a><br></div></div>
      </div>
   =20
      <br>
     =20
 =20
    <br>
   =20
   =20
 =20
   =20
    <br>
   =20
 =20
   =20
     =20
    <br>
   =20
    <div>
      On Friday, June 14th 2024, 4:26:14 AM <a href=3D"mailto:monsuda@reco.=
co.th" target=3D"_blank">monsuda@reco.co.th</a> &lt;<a href=3D"mailto:monsu=
da@reco.co.th" target=3D"_blank">monsuda@reco.co.th</a>&gt; wrote:
    </div>
 =20
    <blockquote type=3D"cite">
      <div dir=3D"ltr">
      <div dir=3D"ltr"><div class=3D"gmail_default" style=3D"font-family:sa=
ns-serif">Hi Peter,</div><div class=3D"gmail_default" style=3D"font-family:=
sans-serif"><br></div><div class=3D"gmail_default" style=3D"font-family:san=
s-serif">Could you please put a 100 GBP on it?</div><div class=3D"gmail_def=
ault" style=3D"font-family:sans-serif"><br></div><div class=3D"gmail_defaul=
t" style=3D"font-family:sans-serif">Thank you in advance.</div><div class=
=3D"gmail_default" style=3D"font-family:sans-serif"><br></div><div class=3D=
"gmail_default" style=3D"font-family:sans-serif">Best regards,</div><div cl=
ass=3D"gmail_default" style=3D"font-family:sans-serif">Kay</div><div class=
=3D"gmail_default" style=3D"font-family:sans-serif"><br></div><br></div><br=
>

=20
    <br>
   =20
    <div>
      On Thursday, June 13th 2024, 9:17:04 AM <a href=3D"mailto:David.Welch=
@soilinstruments.com" target=3D"_blank">David.Welch@soilinstruments.com</a>=
 &lt;<a href=3D"mailto:David.Welch@soilinstruments.com" target=3D"_blank">D=
avid.Welch@soilinstruments.com</a>&gt; wrote:
    </div>
 =20
    <blockquote type=3D"cite">
      <div dir=3D"ltr">
     =20
<div>
<p><span style=3D"font-size:11pt;font-family:sans-serif">Morning Peter,</sp=
an></p>
<p><span style=3D"font-size:11pt;font-family:sans-serif">=C2=A0</span></p>
<p><span style=3D"font-size:11pt;font-family:sans-serif">Thank you for the =
prompt action on this one.</span></p>
<p><span style=3D"font-size:11pt;font-family:sans-serif">=C2=A0</span></p>
<p><span style=3D"font-size:11pt;font-family:sans-serif">FYI =E2=80=93 the =
sales order for the replacements has been processed in ASC at zero value, p=
lease see below.</span></p>
<p><span style=3D"font-size:11pt;font-family:sans-serif">=C2=A0</span></p>
<p><span style=3D"font-size:11pt;font-family:sans-serif"><img width=3D"1042=
" height=3D"498" style=3D"width: 10.8583in; height: 5.1916in;" id=3D"m_-434=
0026196693972328Picture_x0020_9" src=3D"https://tw-desk-files.teamwork.com/=
i/129089/attachment-inline/999999999.20240613081704875.999999999.2024061308=
1704875URCnR.png"></span><span style=3D"font-size:11pt;font-family:sans-ser=
if"></span></p>
<p><span style=3D"font-size:11pt;font-family:sans-serif">=C2=A0</span></p>
<div>
<p><span style=3D"font-size:11pt;font-family:sans-serif">=C2=A0</span></p>
<p><span style=3D"font-size:11pt;font-family:sans-serif">Best Regards</span=
></p>
</div>
<p><span style=3D"font-size:11pt;font-family:sans-serif">=C2=A0</span></p>
<div>
<div dir=3D"ltr" style=3D"font-size:15px;direction:ltr"><table border=3D"0"=
 style=3D"width:100%;border-collapse:collapse;font-size:15px"><tbody><tr st=
yle=3D"font-size:15px"><td align=3D"left" style=3D"vertical-align:top"><tab=
le border=3D"0" style=3D"border-collapse:collapse;font-size:15px;color:rgb(=
31,117,205);font-style:normal;font-weight:400;white-space:nowrap"><tbody><t=
r style=3D"font-size:15px"><td align=3D"left" style=3D"vertical-align:top;c=
olor:rgb(0,0,1);font-weight:700">David=C2=A0Welch<span style=3D"font-size:1=
5px;color:rgb(255,255,255);line-height:1px">=E2=80=8B<span>=E2=80=8B</span>=
<span>=E2=80=8B</span><span>=E2=80=8B</span></span></td><td align=3D"left" =
style=3D"vertical-align:top">=C2=A0|=C2=A0</td><td align=3D"left" style=3D"=
vertical-align:middle">Global=C2=A0Sales=C2=A0&amp;=C2=A0Marketing=C2=A0Man=
ager</td></tr></tbody></table></td></tr><tr style=3D"font-size:15px"><td al=
ign=3D"left" style=3D"vertical-align:top"><table border=3D"0" style=3D"bord=
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0px; font-size: 15px;"></td></tr></tbody></table></td></tr><tr style=3D"fon=
t-size:15px"><td align=3D"left" style=3D"vertical-align:top"><table border=
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le=3D"font-size:15px"><td align=3D"left" style=3D"vertical-align:middle;fon=
t-family:sans-serif">Soil=C2=A0Instruments=C2=A0Ltd=C2=A0<br></td><td align=
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ght:400;white-space:nowrap"><tbody><tr style=3D"font-size:15px"><td align=
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-size:15px;color:rgb(0,0,1)">|</td></tr></tbody></table></td></tr></tbody><=
/table></td></tr><tr style=3D"font-size:15px"><td align=3D"left" style=3D"v=
ertical-align:top"><table border=3D"0" style=3D"border-collapse:collapse;fo=
nt-size:15px;color:rgb(86,85,85);font-style:normal;font-weight:400;white-sp=
ace:nowrap"><tbody><tr style=3D"font-size:15px"><td align=3D"left" style=3D=
"vertical-align:middle;font-size:15px;font-weight:700">T=C2=A0<span style=
=3D"font-size:15px;font-weight:400">+44=C2=A01825=C2=A0744388</span></td><t=
d align=3D"left" style=3D"vertical-align:top;color:rgb(83,83,83);font-famil=
y:sans-serif">|</td><td align=3D"left" style=3D"vertical-align:middle;font-=
size:15px;color:rgb(80,89,90);font-family:sans-serif"><span style=3D"font-w=
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middle;font-size:15px;color:rgb(105,80,80);font-family:sans-serif;font-weig=
ht:700">E=C2=A0<span style=3D"font-weight:400"><a href=3D"mailto:David.Welc=
h@soilinstruments.com" target=3D"_blank">David.Welch@soilinstruments.com</a=
></span><br></td><td align=3D"left" style=3D"vertical-align:top;color:rgb(1=
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tical-align:top;color:rgb(95,95,95);font-family:sans-serif"><a href=3D"http=
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rget=3D"_blank">www</a><a href=3D"https://www.soilinstruments.com/" id=3D"m=
_-4340026196693972328LPlnk689713" style=3D"text-decoration:none;color:rgb(9=
5,95,95)" rel=3D"nofollow noopener" target=3D"_blank">.soilinstruments.com<=
/a><br></td></tr></tbody></table></td></tr><tr style=3D"font-size:15px"><td=
 align=3D"left" style=3D"vertical-align:top"><table border=3D"0" style=3D"b=
order-collapse:collapse;font-size:15px"><tbody><tr style=3D"font-size:15px"=
><td align=3D"left" style=3D"padding:15px 0px 0px;vertical-align:top"><tabl=
e border=3D"0" style=3D"white-space:normal;color:rgb(31,56,100);font-size:1=
5px;font-family:sans-serif;font-weight:700;font-style:italic;text-align:jus=
tify;border-collapse:collapse"><tbody><tr style=3D"font-size:15px"><td><spa=
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information is intended to be for the use of the individual or entity desig=
nated above. If you are not the intended recipient of this message, please =
notify the sender immediately, and delete the message and any attachments. =
Any disclosure, reproduction, distribution or other use of this message or =
any attachments by an individual or entity other than the intended recipien=
t is prohibited.</span><br> <span style=3D"font-size:15px"><br>=E2=80=8BPle=
ase be aware of the increase in cybercrime and fraud. If you receive an ema=
il purporting to be from someone at Soil Instruments which seeks to direct =
a payment to bank details which differ from those we have already given to =
you via an authorized invoice signed and stamped by Soil Instruments, it is=
 unlikely to be genuine. Please do not reply to the email nor act on any in=
formation contained therein but contact us immediately by phone.</span><br>=
 <span style=3D"font-size:15px"><br>=E2=80=8B<span style=3D"color:rgb(4,110=
,36)">Please consider the environment before printing this e-mail.=C2=A0</s=
pan><span style=3D"color:rgb(4,110,36)">=E2=99=BB=EF=B8=8F</span></span><br=
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ble></div>
</div>

</div>

=20
    <br>
   =20
    <div>
      On Thursday, June 13th 2024, 8:06:29 AM Peter Hulse &lt;<a href=3D"ma=
ilto:servicing@soilinstruments.com" target=3D"_blank">servicing@soilinstrum=
ents.com</a>&gt; wrote:
    </div>
 =20
    <blockquote type=3D"cite">
      <div dir=3D"ltr">
     =20
      <div>Dear Monsuda,<br></div><div><br></div><div>Not a problem, once a=
gain, my apologies for the inconvenience.=C2=A0<br></div><div><br></div><di=
v>As we can not ship zero value goods, what value would you like against th=
e VW Piezometers for the commercial invoice?</div>
     =20
      <br>
      <div>
        <div>Kind Regards<br></div><div><br></div><div>Peter Hulse<br></div=
><div>Technical Support Engineer<br></div><div><br></div><div><a href=3D"ma=
ilto:support@soilinstruments.com" target=3D"_blank">support@soilinstruments=
.com</a><br></div>
      </div>
   =20
      <br>
     =20
 =20
    <br>
   =20
   =20
 =20
   =20
    <br>
   =20
 =20
   =20
     =20
    <br>
   =20
    <div>
      On Thursday, June 13th 2024, 4:01:46 AM <a href=3D"mailto:monsuda@rec=
o.co.th" target=3D"_blank">monsuda@reco.co.th</a> &lt;<a href=3D"mailto:mon=
suda@reco.co.th" target=3D"_blank">monsuda@reco.co.th</a>&gt; wrote:
    </div>
 =20
    <blockquote type=3D"cite">
      <div dir=3D"ltr">
      <div dir=3D"ltr"><div class=3D"gmail_default" style=3D"font-family:sa=
ns-serif">Dear Peter,</div><div class=3D"gmail_default" style=3D"font-famil=
y:sans-serif"><br></div><div class=3D"gmail_default" style=3D"font-family:s=
ans-serif">All is correct. Please kindly proceed with the shipment.</div><d=
iv class=3D"gmail_default" style=3D"font-family:sans-serif"><br></div><div =
class=3D"gmail_default" style=3D"font-family:sans-serif">Thank you so much =
for your help.</div><div class=3D"gmail_default" style=3D"font-family:sans-=
serif"><br></div><div class=3D"gmail_default" style=3D"font-family:sans-ser=
if">Best regards,</div><div class=3D"gmail_default" style=3D"font-family:sa=
ns-serif">Kay</div><div class=3D"gmail_default" style=3D"font-family:sans-s=
erif"><br></div><br></div><br>

=20
    <br>
   =20
    <div>
      On Wednesday, June 12th 2024, 3:21:47 PM <a href=3D"mailto:David.Welc=
h@soilinstruments.com" target=3D"_blank">David.Welch@soilinstruments.com</a=
> &lt;<a href=3D"mailto:David.Welch@soilinstruments.com" target=3D"_blank">=
David.Welch@soilinstruments.com</a>&gt; wrote:
    </div>
 =20
    <blockquote type=3D"cite">
      <div dir=3D"ltr">
     =20
<div>
<p style=3D"margin-right:0cm;margin-bottom:5pt;margin-left:0cm">
<span style=3D"font-size:11pt;font-family:sans-serif">Thank you for your em=
ail.=C2=A0
</span></p>
<p><span style=3D"font-size:11pt;font-family:sans-serif;color:black">=C2=A0=
</span></p>
<p><span style=3D"font-size:11pt;font-family:sans-serif;color:black">I am c=
urrently away from the office until Thursday 13th June with limited access =
to my emails and t</span><span style=3D"font-size:11pt;font-family:sans-ser=
if">his
 email address is not monitored.</span></p>
<p><span style=3D"font-size:11pt;font-family:sans-serif">=C2=A0</span></p>
<p><span style=3D"font-size:11pt;font-family:sans-serif">For Sales matters =
requiring urgent attention during this time, please resend your email to
</span><span style=3D"font-family:sans-serif"><a href=3D"mailto:sales@soili=
nstruments.com" rel=3D"nofollow noopener" target=3D"_blank"><span style=3D"=
font-size:11pt;font-family:sans-serif;color:blue">sales@soilinstruments.com=
</span></a></span><span style=3D"font-size:11pt;font-family:sans-serif">
 or call the telephone number provided below. </span></p>
<p><span style=3D"font-size:11pt;font-family:sans-serif">=C2=A0</span></p>
<p><b><span style=3D"font-size:11pt;font-family:sans-serif">For technical s=
upport:</span></b><span style=3D"font-size:11pt;font-family:sans-serif">
</span></p>
<p><span style=3D"font-size:11pt;font-family:sans-serif">Please resend your=
 email to
</span><span style=3D"font-family:sans-serif"><a href=3D"mailto:sales@soili=
nstruments.com" rel=3D"nofollow noopener" target=3D"_blank"><span style=3D"=
font-size:11pt;font-family:sans-serif;color:blue">support@soilinstruments.c=
om</span></a></span><span style=3D"font-size:11pt;font-family:sans-serif">
 and=C2=A0a support engineer will respond accordingly.</span></p>
<p><span style=3D"font-size:11pt;font-family:sans-serif;color:black">=C2=A0=
</span></p>
<p><span style=3D"font-size:12pt;font-family:sans-serif">Thank you for your=
 patience.</span></p>
<p><span style=3D"font-size:12pt;font-family:sans-serif">=C2=A0</span></p>
<p><span style=3D"font-size:12pt;font-family:sans-serif">Best Regards</span=
></p>
<p><span style=3D"font-size:12pt;font-family:sans-serif">David Welch</span>=
<span lang=3D"EN-US" style=3D"font-size:11pt;font-family:sans-serif"></span=
></p>
<p><span lang=3D"EN-US" style=3D"font-size:11pt;font-family:sans-serif">=C2=
=A0</span></p>
</div>

=20
    <br>
   =20
    <div>
      On Wednesday, June 12th 2024, 3:21:31 PM Peter Hulse &lt;<a href=3D"m=
ailto:servicing@soilinstruments.com" target=3D"_blank">servicing@soilinstru=
ments.com</a>&gt; wrote:
    </div>
 =20
    <blockquote type=3D"cite">
      <div dir=3D"ltr">
     =20
      <div>Dear Monsuda,<br></div><div><br></div><div>Glad to hear that the=
 first Piezometer is now functioning correctly.<br></div><div><br></div><di=
v>Please see the attached order for the replacement sensors of the correct =
range. Please confirm that all of the details are correct. We are aiming to=
 ship these with all of your other consolidated orders. Once you have recei=
ved these and are happy, we can look at getting the other 5 returned.</div>
     =20
      <br>
      <div>
        <div>Kind Regards<br></div><div><br></div><div>Peter Hulse<br></div=
><div>Technical Support Engineer<br></div><div><br></div><div><a href=3D"ma=
ilto:support@soilinstruments.com" target=3D"_blank">support@soilinstruments=
.com</a><br></div>
      </div>
   =20
      <br>
     =20
 =20
    <br>
   =20
   =20
 =20
   =20
    <br>
   =20
 =20
   =20
     =20
    <br>
   =20
    <div>
      On Tuesday, June 11th 2024, 9:35:13 AM David Welch &lt;<a href=3D"mai=
lto:servicing@soilinstruments.com" target=3D"_blank">servicing@soilinstrume=
nts.com</a>&gt; wrote:
    </div>
 =20
    <blockquote type=3D"cite">
      <div dir=3D"ltr">
     =20
<div>
<p><span style=3D"font-size:11pt;font-family:sans-serif">Dear Monsuda,</spa=
n></p>
<p><span style=3D"font-size:11pt;font-family:sans-serif">=C2=A0</span></p>
<p><span style=3D"font-size:11pt;font-family:sans-serif">First of good news=
 that we have managed to resolve one of your issues but disappointing that =
we will need to replace one of the VWP=E2=80=99s under warranty.</span></p>
<p><span style=3D"font-size:11pt;font-family:sans-serif">=C2=A0</span></p>
<p><span style=3D"font-size:11pt;font-family:sans-serif">Pete =E2=80=93 we =
currently have several sales orders in the system including two for piezome=
ters so it may be possible to include this replacement with
 one of the consignments.</span></p>
<p><span style=3D"font-size:11pt;font-family:sans-serif">=C2=A0</span></p>
<p><span style=3D"font-size:11pt;font-family:sans-serif">s/o=E2=80=99s 4258=
6 or s/o 42514
</span></p>
<p><span style=3D"font-size:11pt;font-family:sans-serif">=C2=A0</span></p>
<div>
<p><span style=3D"font-size:11pt;font-family:sans-serif">=C2=A0</span></p>
<p><span style=3D"font-size:11pt;font-family:sans-serif">Best Regards</span=
></p>
</div>
<p><span style=3D"font-size:11pt;font-family:sans-serif">=C2=A0</span></p>
<div>
<div dir=3D"ltr" style=3D"font-size:15px;direction:ltr"><table border=3D"0"=
 style=3D"width:100%;border-collapse:collapse;font-size:15px"><tbody><tr st=
yle=3D"font-size:15px"><td align=3D"left" style=3D"vertical-align:top"><tab=
le border=3D"0" style=3D"border-collapse:collapse;font-size:15px;color:rgb(=
31,117,205);font-style:normal;font-weight:400;white-space:nowrap"><tbody><t=
r style=3D"font-size:15px"><td align=3D"left" style=3D"vertical-align:top;c=
olor:rgb(0,0,1);font-weight:700">David=C2=A0Welch<span style=3D"font-size:1=
5px;color:rgb(255,255,255);line-height:1px">=E2=80=8B<span>=E2=80=8B</span>=
<span>=E2=80=8B</span><span>=E2=80=8B</span></span></td><td align=3D"left" =
style=3D"vertical-align:top">=C2=A0|=C2=A0</td><td align=3D"left" style=3D"=
vertical-align:middle">Global=C2=A0Sales=C2=A0&amp;=C2=A0Marketing=C2=A0Man=
ager</td></tr></tbody></table></td></tr><tr style=3D"font-size:15px"><td al=
ign=3D"left" style=3D"vertical-align:top"><table border=3D"0" style=3D"bord=
er-collapse:collapse;font-size:15px;line-height:normal"><tbody><tr style=3D=
"font-size:15px"><td align=3D"left" style=3D"padding:4px 0px 6px 1px;vertic=
al-align:top"><img src=3D"https://tw-desk-files.teamwork.com/i/129089/attac=
hment-inline/205593.20240611083513648.205593.20240611083513648hWhh1.png" he=
ight=3D"40" border=3D"0" alt=3D"" style=3D"width: 85.14px; min-width: 85.14=
px; max-width: 85.14px; height: 40px; min-height: 40px; max-height: 40px; f=
ont-size: 15px;"></td></tr></tbody></table></td></tr><tr style=3D"font-size=
:15px"><td align=3D"left" style=3D"vertical-align:top"><table border=3D"0" =
style=3D"border-collapse:collapse;font-size:15px"><tbody><tr style=3D"font-=
size:15px"><td align=3D"left" style=3D"vertical-align:top"><table border=3D=
"0" style=3D"border-collapse:collapse;font-size:15px;color:rgb(80,89,90);fo=
nt-style:normal;font-weight:400;white-space:nowrap"><tbody><tr style=3D"fon=
t-size:15px"><td align=3D"left" style=3D"vertical-align:middle;font-family:=
sans-serif">Soil=C2=A0Instruments=C2=A0Ltd=C2=A0<br></td><td align=3D"left"=
 style=3D"vertical-align:middle;font-family:sans-serif">|<br></td><td align=
=3D"left" style=3D"vertical-align:top;font-size:15px"><table border=3D"0" s=
tyle=3D"border-collapse:collapse;font-size:15px;color:rgb(80,89,90);font-st=
yle:normal;font-weight:400;white-space:nowrap"><tbody><tr style=3D"font-siz=
e:15px"><td align=3D"left" style=3D"padding:2px 5px 0px;vertical-align:top;=
font-family:sans-serif">Bell=C2=A0Lane,=C2=A0Uckfield,=C2=A0East=C2=A0Susse=
x<br></td></tr></tbody></table></td><td align=3D"left" style=3D"vertical-al=
ign:top;font-size:15px"><table border=3D"0" style=3D"border-collapse:collap=
se;font-size:15px;color:rgb(80,89,90);font-style:normal;font-weight:400;whi=
te-space:nowrap"><tbody><tr style=3D"font-size:15px"><td align=3D"left" sty=
le=3D"padding:2px 0px 0px;vertical-align:top;font-family:sans-serif">|<br><=
/td></tr></tbody></table></td><td align=3D"left" style=3D"vertical-align:to=
p;font-size:15px;color:rgb(103,103,103);font-family:sans-serif">TN22=C2=A01=
QL<br></td><td align=3D"left" style=3D"vertical-align:top;font-size:15px;co=
lor:rgb(0,0,1)">|</td></tr></tbody></table></td></tr></tbody></table></td><=
/tr><tr style=3D"font-size:15px"><td align=3D"left" style=3D"vertical-align=
:top"><table border=3D"0" style=3D"border-collapse:collapse;font-size:15px;=
color:rgb(86,85,85);font-style:normal;font-weight:400;white-space:nowrap"><=
tbody><tr style=3D"font-size:15px"><td align=3D"left" style=3D"vertical-ali=
gn:middle;font-size:15px;font-weight:700">T=C2=A0<span style=3D"font-size:1=
5px;font-weight:400">+44=C2=A01825=C2=A0744388</span></td><td align=3D"left=
" style=3D"vertical-align:top;color:rgb(83,83,83);font-family:sans-serif">|=
</td><td align=3D"left" style=3D"vertical-align:middle;font-size:15px;color=
:rgb(80,89,90);font-family:sans-serif"><span style=3D"font-weight:700">M</s=
pan>=C2=A0<a href=3D"tel:+44%207415%20117970" id=3D"m_-4340026196693972328L=
Plnk689713" style=3D"text-decoration:none;color:rgb(80,89,90)" rel=3D"nofol=
low noopener" target=3D"_blank">+44=C2=A07415=C2=A0117970</a><br></td><td a=
lign=3D"left" style=3D"vertical-align:top;color:rgb(85,85,85);font-family:s=
ans-serif">|</td><td align=3D"left" style=3D"vertical-align:middle;font-siz=
e:15px;color:rgb(105,80,80);font-family:sans-serif;font-weight:700">E=C2=A0=
<span style=3D"font-weight:400"><a href=3D"mailto:David.Welch@soilinstrumen=
ts.com" target=3D"_blank">David.Welch@soilinstruments.com</a></span><br></t=
d><td align=3D"left" style=3D"vertical-align:top;color:rgb(111,111,111);fon=
t-family:sans-serif">|</td><td align=3D"center" style=3D"vertical-align:top=
;color:rgb(95,95,95);font-family:sans-serif"><a href=3D"https://www.soilins=
truments.com/" id=3D"m_-4340026196693972328LPlnk689713" style=3D"text-decor=
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If you are not the intended recipient of this message, please notify the se=
nder immediately, and delete the message and any attachments. Any disclosur=
e, reproduction, distribution or other use of this message or any attachmen=
ts by an individual or entity other than the intended recipient is prohibit=
ed.</span><br> <span style=3D"font-size:15px"><br>=E2=80=8BPlease be aware =
of the increase in cybercrime and fraud. If you receive an email purporting=
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</div>

</div>

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    <br>
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    <div>
      On Tuesday, June 11th 2024, 5:10:26 AM <a href=3D"mailto:monsuda@reco=
.co.th" target=3D"_blank">monsuda@reco.co.th</a> &lt;<a href=3D"mailto:mons=
uda@reco.co.th" target=3D"_blank">monsuda@reco.co.th</a>&gt; wrote:
    </div>
 =20
    <blockquote type=3D"cite">
      <div dir=3D"ltr">
      <div dir=3D"ltr"><div dir=3D"ltr"><div class=3D"gmail_default" style=
=3D"font-family:sans-serif">Dear=C2=A0 Peter,</div><div class=3D"gmail_defa=
ult" style=3D"font-family:sans-serif"><br></div><div class=3D"gmail_default=
" style=3D"font-family:sans-serif">Thank you so much for your reply. First =
issue is now resolved, following your advice.</div><div class=3D"gmail_defa=
ult" style=3D"font-family:sans-serif"><br></div><div class=3D"gmail_default=
" style=3D"font-family:sans-serif">As for the second issue, we would like t=
o send the wrong range back to you, as we need to deliver the correct produ=
ct as per contracts to the client.</div><div class=3D"gmail_default" style=
=3D"font-family:sans-serif"><br></div><div class=3D"gmail_default" style=3D=
"font-family:sans-serif">Best regards,</div><div class=3D"gmail_default" st=
yle=3D"font-family:sans-serif">Monsuda</div><div class=3D"gmail_default" st=
yle=3D"font-family:sans-serif"><br></div><div class=3D"gmail_default" style=
=3D"font-family:sans-serif"><br></div></div><br></div>

=20
    <br>
   =20
    <div>
      On Thursday, June 6th 2024, 1:38:38 PM Peter Hulse &lt;<a href=3D"mai=
lto:servicing@soilinstruments.com" target=3D"_blank">servicing@soilinstrume=
nts.com</a>&gt; wrote:
    </div>
 =20
    <blockquote type=3D"cite">
      <div dir=3D"ltr">
     =20
      <div>Dear Monsuda,<br></div><div><br></div><div>Sorry to hear about t=
he issues with your order.<br></div><div><br></div><div>For VWP 083221, wha=
t sweep range are you using on the VW Note? Please set the VW Note to a swe=
ep range of 1700-3500Hz and let me know if this improves the issue. The res=
ult below looks like the VW Note is picking up an Echo, this should disappe=
ar with the correct sweep range selected.<br></div><div><br></div><div>As f=
or the second issue, I am afraid this is our mistake. Between the PO changi=
ng from version 1 to version 2, we have missed that the range has been chan=
ged. I believe you have a couple of options with these.<br></div><ol><li>Ke=
ep the sensors. They will work the same as the 150kPa range and will have v=
ery little loss in resolution.<br></li><li>Replace the sensors for the corr=
ect 150kPa range. We can achieve this fairly quickly, when would you requir=
e them? We would also need to get the incorrect range back.<br></li></ol><d=
iv>Please let me know how you get on with the above sensor and how you woul=
d like to proceed with the wrong range sensors.</div><div><br></div><div><b=
r></div>
     =20
      <br>
      <div>
        <div>Kind Regards<br></div><div><br></div><div>Peter Hulse<br></div=
><div>Technical Support Engineer<br></div><div><br></div><div><a href=3D"ma=
ilto:support@soilinstruments.com" target=3D"_blank">support@soilinstruments=
.com</a><br></div>
      </div>
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      <br>
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    <br>
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    <br>
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    <div>
      On Wednesday, June 5th 2024, 10:10:52 AM <a href=3D"mailto:David.Welc=
h@soilinstruments.com" target=3D"_blank">David.Welch@soilinstruments.com</a=
> &lt;<a href=3D"mailto:David.Welch@soilinstruments.com" target=3D"_blank">=
David.Welch@soilinstruments.com</a>&gt; wrote:
    </div>
 =20
    <blockquote type=3D"cite">
      <div dir=3D"ltr">
     =20
Morning Monsuda,
<div><br>
</div>
<div>Thank you again for your recent purchase order for the W9 VWP.</div>
<div><br>
</div>
<div>Apologies for the confusion yesterday regarding your order shipments -=
 due to an internal reporting issue we were under the impression that every=
thing has been dispatched.</div>
<div><br>
</div>
<div>I now understand that this is not correct so via this email I will ask=
 Anthony for an update on the dispatch status for all your outstanding purc=
hase orders</div>
<div><br>
</div>
<div>@Anthony - please can you look in this for me and advise when the outs=
tanding Geotech orders are scheduled for dispatch.</div>
<div><br>
</div>
<div>Pete @ Support=C2=A0</div>
<div><br>
</div>
<div>Please can you investigate the support issues in Monsuda=E2=80=99s ema=
il below - possible mid labling and malfunctioning VWP</div>
<div><br>
</div>
<div>I will be back in the office on Thursday so we can review these items =
then.</div>
<div><br>
</div>
<div>Monsuda - once again, please accept our sincere apologies for this sit=
uation and we will endeavour to rectify everything ASAP.</div>
<div><br>
</div>
<div>If you need to peak to me please do not hesitate to call the mobile=C2=
=A0</div>
<div><br>
</div>
<div><br id=3D"m_-4340026196693972328lineBreakAtBeginningOfSignature">
<div dir=3D"ltr">Best Regards
<div><span style=3D"font-size:13pt">David</span></div>
<div><span style=3D"font-size:13pt"><br>
</span></div>
<div><span style=3D"font-size:13pt">Sent from my iPhone</span></div>
</div>
<div dir=3D"ltr"><br>
<div dir=3D"ltr" style=3D"font-size:15px;direction:ltr"><table border=3D"0"=
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yle=3D"font-size:15px"><td align=3D"left" style=3D"vertical-align:top"><tab=
le border=3D"0" style=3D"border-collapse:collapse;font-size:15px;color:rgb(=
31,117,205);font-style:normal;font-weight:400;white-space:nowrap"><tbody><t=
r style=3D"font-size:15px"><td align=3D"left" style=3D"vertical-align:top;c=
olor:rgb(0,0,1);font-weight:700">David=C2=A0Welch<span style=3D"font-size:1=
5px;color:rgb(255,255,255);line-height:1px">=E2=80=8B<span>=E2=80=8B</span>=
<span>=E2=80=8B</span><span>=E2=80=8B</span></span></td><td align=3D"left" =
style=3D"vertical-align:top">=C2=A0|=C2=A0</td><td align=3D"left" style=3D"=
vertical-align:middle">Global=C2=A0Sales=C2=A0&amp;=C2=A0Marketing=C2=A0Man=
ager</td></tr></tbody></table></td></tr><tr style=3D"font-size:15px"><td al=
ign=3D"left" style=3D"vertical-align:top"><table border=3D"0" style=3D"bord=
er-collapse:collapse;font-size:15px;line-height:normal"><tbody><tr style=3D=
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al-align:top"><img src=3D"https://tw-desk-files.teamwork.com/i/129089/attac=
hment-inline/999999999.20240605091054990.999999999.20240605091054990Sa5vL.p=
ng" height=3D"40" border=3D"0" alt=3D"" style=3D"width: 85.14px; min-width:=
 85.14px; max-width: 85.14px; height: 40px; min-height: 40px; max-height: 4=
0px; font-size: 15px;"></td></tr></tbody></table></td></tr><tr style=3D"fon=
t-size:15px"><td align=3D"left" style=3D"vertical-align:top"><table border=
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border=3D"0" style=3D"border-collapse:collapse;font-size:15px;color:rgb(80,=
89,90);font-style:normal;font-weight:400;white-space:nowrap"><tbody><tr sty=
le=3D"font-size:15px"><td align=3D"left" style=3D"vertical-align:middle;fon=
t-family:sans-serif">Soil=C2=A0Instruments=C2=A0Ltd=C2=A0<br></td><td align=
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r=3D"0" style=3D"border-collapse:collapse;font-size:15px;color:rgb(80,89,90=
);font-style:normal;font-weight:400;white-space:nowrap"><tbody><tr style=3D=
"font-size:15px"><td align=3D"left" style=3D"padding:2px 5px 0px;vertical-a=
lign:top;font-family:sans-serif">Bell=C2=A0Lane,=C2=A0Uckfield,=C2=A0East=
=C2=A0Sussex<br></td></tr></tbody></table></td><td align=3D"left" style=3D"=
vertical-align:top;font-size:15px"><table border=3D"0" style=3D"border-coll=
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ght:400;white-space:nowrap"><tbody><tr style=3D"font-size:15px"><td align=
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">TN22=C2=A01QL<br></td><td align=3D"left" style=3D"vertical-align:top;font=
-size:15px;color:rgb(0,0,1)">|</td></tr></tbody></table></td></tr></tbody><=
/table></td></tr><tr style=3D"font-size:15px"><td align=3D"left" style=3D"v=
ertical-align:top"><table border=3D"0" style=3D"border-collapse:collapse;fo=
nt-size:15px;color:rgb(86,85,85);font-style:normal;font-weight:400;white-sp=
ace:nowrap"><tbody><tr style=3D"font-size:15px"><td align=3D"left" style=3D=
"vertical-align:middle;font-size:15px;font-weight:700">T=C2=A0<span style=
=3D"font-size:15px;font-weight:400">+44=C2=A01825=C2=A0744388</span></td><t=
d align=3D"left" style=3D"vertical-align:top;color:rgb(83,83,83);font-famil=
y:sans-serif">|</td><td align=3D"left" style=3D"vertical-align:middle;font-=
size:15px;color:rgb(80,89,90);font-family:sans-serif"><span style=3D"font-w=
eight:700">M</span>=C2=A0<a href=3D"tel:+44%207415%20117970" id=3D"m_-43400=
26196693972328LPlnk689713" style=3D"text-decoration:none;color:rgb(80,89,90=
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middle;font-size:15px;color:rgb(105,80,80);font-family:sans-serif;font-weig=
ht:700">E=C2=A0<span style=3D"font-weight:400"><a href=3D"mailto:David.Welc=
h@soilinstruments.com" target=3D"_blank">David.Welch@soilinstruments.com</a=
></span><br></td><td align=3D"left" style=3D"vertical-align:top;color:rgb(1=
11,111,111);font-family:sans-serif">|</td><td align=3D"center" style=3D"ver=
tical-align:top;color:rgb(95,95,95);font-family:sans-serif"><a href=3D"http=
s://www.soilinstruments.com/" id=3D"m_-4340026196693972328LPlnk689713" styl=
e=3D"text-decoration:none;color:rgb(95,95,95)" rel=3D"nofollow noopener" ta=
rget=3D"_blank">www</a><a href=3D"https://www.soilinstruments.com/" id=3D"m=
_-4340026196693972328LPlnk689713" style=3D"text-decoration:none;color:rgb(9=
5,95,95)" rel=3D"nofollow noopener" target=3D"_blank">.soilinstruments.com<=
/a><br></td></tr></tbody></table></td></tr><tr style=3D"font-size:15px"><td=
 align=3D"left" style=3D"vertical-align:top"><table border=3D"0" style=3D"b=
order-collapse:collapse;font-size:15px"><tbody><tr style=3D"font-size:15px"=
><td align=3D"left" style=3D"padding:15px 0px 0px;vertical-align:top"><tabl=
e border=3D"0" style=3D"white-space:normal;color:rgb(31,56,100);font-size:1=
5px;font-family:sans-serif;font-weight:700;font-style:italic;text-align:jus=
tify;border-collapse:collapse"><tbody><tr style=3D"font-size:15px"><td><spa=
n style=3D"font-size:15px">This message (including any attachments) may con=
tain confidential, proprietary, privileged and/or private information. The =
information is intended to be for the use of the individual or entity desig=
nated above. If you are not the intended recipient of this message, please =
notify the sender immediately, and delete the message and any attachments. =
Any disclosure, reproduction, distribution or other use of this message or =
any attachments by an individual or entity other than the intended recipien=
t is prohibited.</span><br> <span style=3D"font-size:15px"><br>=E2=80=8BPle=
ase be aware of the increase in cybercrime and fraud. If you receive an ema=
il purporting to be from someone at Soil Instruments which seeks to direct =
a payment to bank details which differ from those we have already given to =
you via an authorized invoice signed and stamped by Soil Instruments, it is=
 unlikely to be genuine. Please do not reply to the email nor act on any in=
formation contained therein but contact us immediately by phone.</span><br>=
 <span style=3D"font-size:15px"><br>=E2=80=8B<span style=3D"color:rgb(4,110=
,36)">Please consider the environment before printing this e-mail.=C2=A0</s=
pan><span style=3D"color:rgb(4,110,36)">=E2=99=BB=EF=B8=8F</span></span><br=
></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></ta=
ble></div><blockquote>On 5 Jun 2024, at 09:13, Monsuda Nopakun &lt;<a href=
=3D"mailto:monsuda@reco.co.th" target=3D"_blank">monsuda@reco.co.th</a>&gt;=
 wrote:<br>
<br>
</blockquote>
</div>
<blockquote>
<div dir=3D"ltr">=EF=BB=BF
<div dir=3D"ltr">
<div style=3D"font-family:sans-serif" class=3D"gmail_default">Hi David,<br>
<br>
How are you? Regarding our previous conversation, I&#39;ve got my staff to =
track back all orders already. So, the orders that we are still waiting for=
 are : our order number 4466, 4467 (Rev 1), 4469, 4473, and 4475.=C2=A0 Cou=
ld you please update on estimated delivery
 schedule for them?<br>
<br>
Also, another issue is, regarding our order number 4465 (Rev 2), one item i=
n our order (W4-15-H-T) turns up as W4-30-H-T. Not sure if label is just in=
correct, or it&#39;s the wrong item.<br>
<br>
Also, W4-30-H-T (S/N 083221) is malfunctioning. Readings are way off. Pleas=
e see attached pictures for your consideration.<br>
<br>
Have a lovely day.<br>
<br>
Best regards,<br>
Kay<br>
</div>
</div>
<img alt=3D"821796.jpg" src=3D"https://tw-desk-files.teamwork.com/i/129089/=
attachment-inline/999999999.20240605091054570.999999999.20240605091054570f2=
sfW.jpeg"><img alt=3D"821793.jpg" src=3D"https://tw-desk-files.teamwork.com=
/i/129089/attachment-inline/999999999.20240605091054703.999999999.202406050=
91054703iTElC.jpeg"><img alt=3D"821795.jpg" src=3D"https://tw-desk-files.te=
amwork.com/i/129089/attachment-inline/999999999.20240605091054890.999999999=
.202406050910548903vyRw.jpeg"></div>
</blockquote>
</div>

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            </div>
            <div style=3D"display:none" id=3D"m_-4340026196693972328teamwor=
k-desk-id">Desk tracking: [DESK-2rlt-1hahlz]</div>

=20
                <img src=3D"https://soilinstrumentsltd.teamwork.com/desk/v1=
/threads/29265872/read.png" alt=3D"read tracking">
<img src=3D"https://soilinstrumentsltd.teamwork.com/desk/api/v2/read/4e5c5e=
67a34f859e6b8e81f7b86d0d448b20bd642ad507ebd504b1b81fd12eac3a07372fb9b37eaf4=
22c4ad7258faa56/track.png" alt=3D"read tracking">

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        </div>
    </div>

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