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Current Path: /home/cp304470/mail/geotech-engineering.co.th/phiriyaporn/cur

home / cp304470 / mail / geotech-engineering.co.th / phiriyaporn / cur /

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Editing: 1733986395.M693670P3517049.cpanel15wh.bkk1.cloud.z.com,S=51696,W=52914:2,S

Envelope-to: phiriyaporn@geotech-engineering.co.th
Delivery-date: Thu, 12 Dec 2024 13:53:15 +0700
MIME-Version: 1.0
References: <CAKSMfVZ5NZ3k_9D+7dfB5c1MPEu1JtQ8ocQaLpwNmWnjqrrXXQ@mail.gmail.com>
 <407BF42D-4235-4911-BB11-C3E76D863721@geosig.com> <CAKSMfVbt9KvfpdPEqqMuzFdt8P1edjSA2f6BqUNg51ymiParyA@mail.gmail.com>
 <CAPOYxsM2smNOJu9W2VR0H+ZB0+MqS0D5emvoqU80YpppGR0cEQ@mail.gmail.com>
 <CAKSMfVb-j85qtSMO-M285V6qZhBURQPyH1wAyy=NdNWTUfkAQQ@mail.gmail.com>
 <CAPOYxsOeVhe50rmcjdsGXrgBZ1Kor5uv1LA_irvnta3YVfduwg@mail.gmail.com>
 <CAKSMfVYo6o8gAdVp0jXk4hkvt7GF_K6VZPgUQoFBPqFXSS2BtA@mail.gmail.com>
 <CAPOYxsPzcnfa-iuDtvQ4=zxWbCHStM9VZ1RR3fDT7C0xAxrTmQ@mail.gmail.com>
 <cc8f9594e277e4f0e1edd319eade1d1b@geotech-engineering.co.th>
 <2419cd84fc725e8e6a076dba4a1fc75a@geotech-engineering.co.th>
 <CAPOYxsM0vpQPTpayejgyuGercH5bfbwqG+Z_4PhgVzVSXn5KRg@mail.gmail.com>
 <7cd47800b0795a66f92f263e721f8f24@geotech-engineering.co.th>
 <CAPOYxsOz=SFYanA0w08SdMH8AkThKmehVgiF7d4Gf3H7N51Lgg@mail.gmail.com>
 <aa4c3eae5dae836633bcd5481ece8dcc@geotech-engineering.co.th>
 <CAPOYxsOvoQoeALPjaWk=-jkzMDXy=YYe7D6gM08uRyF+FhzGBg@mail.gmail.com> <007765b4e1893680d1b0a28fe803c941@geotech-engineering.co.th>
In-Reply-To: <007765b4e1893680d1b0a28fe803c941@geotech-engineering.co.th>
From: Bence Szekeres <bszekeres@geosig.com>
Date: Thu, 12 Dec 2024 07:52:12 +0100
Message-ID: <CAPOYxsODuoYvd5mMCzc3Zr2CL2JgGAw7FJZLffd=8KDhUbkdGA@mail.gmail.com>
Subject: Re: Problem with GMSplus-73
To: sangsan@geotech-engineering.co.th
Cc: Monsuda Nopakun <monsuda@reco.co.th>, Johannes Grob <jgrob@geosig.com>, Vahid Grob <vgrob@geosig.com>, 
	"Phiriyaporn P." <phiriyaporn@geotech-engineering.co.th>, 
	Support Service <support@geosig.com>
Content-Type: multipart/alternative; boundary="000000000000285cee06290d28d7"

--000000000000285cee06290d28d7
Content-Type: text/plain; charset="UTF-8"

Dear Sangsan

Thank you for providing the files.

Could you please describe what issues you still encounter?

Based on the provided files the device seem to operate correctly. Currently
it cannot reach the configured server, which seems to be the one configured
during production, so I suggest moving forward with configuring the device.

Best regards,
Bence Szekeres

**********************************************************************************

GeoSIG offices will be closed for Christmas and New Year's Holidays

from 23rd December 2024 until 5th January 2025.

MERRY CHRISTMAS AND HAPPY NEW YEAR!

___________________________________________________________
GeoSIG Ltd - Service Department
Wiesenstrasse 39, 8952 Schlieren, Switzerland
Tel: +41 44 810 21 50 - Fax: +41 44 810 23 50
Direct Email: support@geosig.com <wstauffacher@geosig.com> - Web:
http://www.geosig.com
Please also check our FAQ under *https://www.geosig.com/FAQ-pg36.aspx
<https://www.geosig.com/FAQ-pg36.aspx>*

This message, along with any attachments, may be confidential or legally
privileged. It is intended only for the named person(s), who is/are the
only authorized recipients. If this message has reached you in error,
kindly destroy it without review and notify the sender immediately. Thank
you for your help.

On Mon, 9 Dec 2024 at 09:55, <sangsan@geotech-engineering.co.th> wrote:

> On 2024-11-27 22:03, Bence Szekeres wrote:
> > Dear Sangsan
> >
> > Sorry for the late reply.
> >
> > Thank you for the pictures.
> > I would suggest removing the SD card from the device -> connect it to
> > a Windows machine(ignore and close the format disk messages) -> verify
> > that the SD card works by opening the drive named with the serial
> > number via the file explorer -> backup the content of the SD card ->
> > right-click on the drive -> format -> quick format to FAT32 ->
> > reinstall the SD card to the recorder.
> > The recorder will automatically repartition the SD card. If needed
> > send the configuration file that was backed up from the SD card to the
> > device via GeoDAS.
> >
> > Best regards,
> > Bence Szekeres
> >
> >
> **********************************************************************************
> >
> > GeoSIG offices will be closed for Christmas and New Year's Holidays
> >
> > from 23rd December 2024 until 5th January 2025.
> >
> > MERRY CHRISTMAS AND HAPPY NEW YEAR!
> >
> > ___________________________________________________________
> > GeoSIG Ltd - Service Department
> > Wiesenstrasse 39, 8952 Schlieren, Switzerland
> > Tel: +41 44 810 21 50 [1] - Fax: +41 44 810 23 50 [2]
> > Direct Email: support@geosig.com - Web: http://www.geosig.com [3]
> > Please also check our FAQ under https://www.geosig.com/FAQ-pg36.aspx
> >
> > This message, along with any attachments, may be confidential or
> > legally privileged. It is intended only for the named person(s), who
> > is/are the only authorized recipients. If this message has reached you
> > in error, kindly destroy it without review and notify the sender
> > immediately. Thank you for your help.
> >
> > On Thu, 21 Nov 2024 at 05:43, <sangsan@geotech-engineering.co.th>
> > wrote:
> >
> >> On 2024-10-02 14:23, Bence Szekeres wrote:
> >>> Dear Sangsan
> >>>
> >>> Please establish console connection with the recorder according to
> >> the
> >>> following manual, restart the instrument then send me the output
> >> of
> >>> the console application.
> >>> FAQ GMSplus How to Connect Serial Console with uCon [1]
> >>>
> >>> Best regards,
> >>> Bence Szekeres
> >>>
> >>> GeoSIG Ltd - Service Department
> >>> Wiesenstrasse 39, 8952 Schlieren, Switzerland
> >>> Tel: +41 44 810 21 50 [2] - Fax: +41 44 810 23 50 [3]
> >>> Direct Email: support@geosig.com - Web: http://www.geosig.com [4]
> >>> Please also check our FAQ under
> >> https://www.geosig.com/FAQ-pg36.aspx
> >>>
> >>> This message, along with any attachments, may be confidential or
> >>> legally privileged. It is intended only for the named person(s),
> >> who
> >>> is/are the only authorized recipients. If this message has reached
> >> you
> >>> in error, kindly destroy it without review and notify the sender
> >>> immediately. Thank you for your help.
> >>>
> >>> On Tue, 1 Oct 2024 at 11:10, <sangsan@geotech-engineering.co.th>
> >>> wrote:
> >>>
> >>>> On 2024-09-30 19:48, Bence Szekeres wrote:
> >>>>> Dear Sangsan
> >>>>>
> >>>>> The file seems to be empty.
> >>>>> Are there any other files in the Logfiles folder?
> >>>>> Does the instrument start up? Do the LEDs RUN and LINK blink or
> >>>> only
> >>>>> the AC is on?
> >>>>> Please establish console connection with the recorder and send
> >> me
> >>>> the
> >>>>> console output.
> >>>>> FAQ GMSplus How to Connect Serial Console with uCon [1]
> >>>>>
> >>>>> Best regards,
> >>>>> Bence Szekeres
> >>>>>
> >>>>> GeoSIG Ltd - Service Department
> >>>>> Wiesenstrasse 39, 8952 Schlieren, Switzerland
> >>>>> Tel: +41 44 810 21 50 [2] - Fax: +41 44 810 23 50 [3]
> >>>>> Direct Email: support@geosig.com - Web: http://www.geosig.com
> >> [4]
> >>>>> Please also check our FAQ under
> >>>> https://www.geosig.com/FAQ-pg36.aspx
> >>>>>
> >>>>> This message, along with any attachments, may be confidential or
> >>>>> legally privileged. It is intended only for the named person(s),
> >>>> who
> >>>>> is/are the only authorized recipients. If this message has
> >> reached
> >>>> you
> >>>>> in error, kindly destroy it without review and notify the sender
> >>>>> immediately. Thank you for your help.
> >>>>>
> >>>>> On Mon, 30 Sept 2024 at 04:00,
> >> <sangsan@geotech-engineering.co.th>
> >>>>> wrote:
> >>>>>
> >>>>>> On 2024-09-17 09:07, sangsan@geotech-engineering.co.th wrote:
> >>>>>>> On 2024-09-11 15:17, Bence Szekeres wrote:
> >>>>>>>> Dear Monsuda
> >>>>>>>>
> >>>>>>>> In that case, to avoid several site visits please try to
> >> force
> >>>>>>>> reinstall the firmware of the recorder according to the
> >>>> attached
> >>>>>>>> procedure.
> >>>>>>>> I suggest doing it through the SD card.
> >>>>>>>>
> >>>>>>>> Best regards,
> >>>>>>>> Bence Szekeres
> >>>>>>>>
> >>>>>>>> GeoSIG Ltd - Service Department
> >>>>>>>> Wiesenstrasse 39, 8952 Schlieren, Switzerland
> >>>>>>>> Tel: +41 44 810 21 50 [1] - Fax: +41 44 810 23 50 [2]
> >>>>>>>> Direct Email: support@geosig.com - Web: http://www.geosig.com
> >>>> [3]
> >>>>>>>> Please also check our FAQ under
> >>>>>> https://www.geosig.com/FAQ-pg36.aspx
> >>>>>>>>
> >>>>>>>> This message, along with any attachments, may be confidential
> >>>> or
> >>>>>>>> legally privileged. It is intended only for the named
> >>>> person(s),
> >>>>>> who
> >>>>>>>> is/are the only authorized recipients. If this message has
> >>>>>> reached you
> >>>>>>>> in error, kindly destroy it without review and notify the
> >>>> sender
> >>>>>>>> immediately. Thank you for your help.
> >>>>>>>>
> >>>>>>>> On Wed, 11 Sept 2024 at 10:02, Monsuda Nopakun
> >>>>>> <monsuda@reco.co.th>
> >>>>>>>> wrote:
> >>>>>>>>
> >>>>>>>>> Dear Bence,
> >>>>>>>>>
> >>>>>>>>> As the unit is currently on site, we will send you the log
> >>>> file
> >>>>>>>>> early next week.
> >>>>>>>>>
> >>>>>>>>> Thank you very much.
> >>>>>>>>>
> >>>>>>>>> Best regards,
> >>>>>>>>> Monsuda
> >>>>>>>>>
> >>>>>>>>> On Wed, 11 Sept 2024 at 14:12, Bence Szekeres
> >>>>>> <bszekeres@geosig.com>
> >>>>>>>>> wrote:
> >>>>>>>>>
> >>>>>>>>> Dear Monsuda
> >>>>>>>>>
> >>>>>>>>> Thank you.
> >>>>>>>>> It seems like there is an issue with the web interface.
> >> Please
> >>>>>> send
> >>>>>>>>> me the log files from the SD card.
> >>>>>>>>>
> >>>>>>>>> Best regards,
> >>>>>>>>> Bence Szekeres
> >>>>>>>>>
> >>>>>>>>> GeoSIG Ltd - Service Department
> >>>>>>>>> Wiesenstrasse 39, 8952 Schlieren, Switzerland
> >>>>>>>>> Tel: +41 44 810 21 50 [1] - Fax: +41 44 810 23 50 [2]
> >>>>>>>>> Direct Email: support@geosig.com - Web:
> >> http://www.geosig.com
> >>>>>> [3]
> >>>>>>>>> Please also check our FAQ under
> >>>>>> https://www.geosig.com/FAQ-pg36.aspx
> >>>>>>>>>
> >>>>>>>>> This message, along with any attachments, may be
> >> confidential
> >>>> or
> >>>>>>>>> legally privileged. It is intended only for the named
> >>>> person(s),
> >>>>>> who
> >>>>>>>>> is/are the only authorized recipients. If this message has
> >>>>>> reached
> >>>>>>>>> you in error, kindly destroy it without review and notify
> >> the
> >>>>>> sender
> >>>>>>>>> immediately. Thank you for your help.
> >>>>>>>>>
> >>>>>>>>> On Wed, 11 Sept 2024 at 09:04, Monsuda Nopakun
> >>>>>> <monsuda@reco.co.th>
> >>>>>>>>> wrote:
> >>>>>>>>>
> >>>>>>>>> Dear Bence,
> >>>>>>>>>
> >>>>>>>>> Thank you for your email. I've attached the pictures with
> >> this
> >>>>>> email
> >>>>>>>>> as requested.
> >>>>>>>>>
> >>>>>>>>> Best regards,
> >>>>>>>>> Monsuda
> >>>>>>>>>
> >>>>>>>>> On Wed, 11 Sept 2024 at 13:31, Bence Szekeres
> >>>>>> <bszekeres@geosig.com>
> >>>>>>>>> wrote:
> >>>>>>>>>
> >>>>>>>>> Dear Monsuda
> >>>>>>>>>
> >>>>>>>>> Unfortunately, I didn't receive the pictures. Could you
> >> please
> >>>>>> share
> >>>>>>>>> them with me?
> >>>>>>>>> If the firmware is not loading please turn off the
> >> instrument
> >>>> ->
> >>>>>>>>> check the content of the SD card -> if the size of the file
> >>>>>>>>> gsiafw.bin is ~0-1KB please delete it from the card ->
> >>>> reinstall
> >>>>>> the
> >>>>>>>>> SD card -> start up the instrument.
> >>>>>>>>> Otherwise please send me the log files from the SD card.
> >> They
> >>>>>> are
> >>>>>>>>> located in the Logfiles folder.
> >>>>>>>>>
> >>>>>>>>> Best regards,
> >>>>>>>>> Bence Szekeres
> >>>>>>>>>
> >>>>>>>>> GeoSIG Ltd - Service Department
> >>>>>>>>> Wiesenstrasse 39, 8952 Schlieren, Switzerland
> >>>>>>>>> Tel: +41 44 810 21 50 [1] - Fax: +41 44 810 23 50 [2]
> >>>>>>>>> Direct Email: support@geosig.com - Web:
> >> http://www.geosig.com
> >>>>>> [3]
> >>>>>>>>> Please also check our FAQ under
> >>>>>> https://www.geosig.com/FAQ-pg36.aspx
> >>>>>>>>>
> >>>>>>>>> This message, along with any attachments, may be
> >> confidential
> >>>> or
> >>>>>>>>> legally privileged. It is intended only for the named
> >>>> person(s),
> >>>>>> who
> >>>>>>>>> is/are the only authorized recipients. If this message has
> >>>>>> reached
> >>>>>>>>> you in error, kindly destroy it without review and notify
> >> the
> >>>>>> sender
> >>>>>>>>> immediately. Thank you for your help.
> >>>>>>>>>
> >>>>>>>>> On Tue, 10 Sept 2024 at 10:04, Monsuda Nopakun
> >>>>>> <monsuda@reco.co.th>
> >>>>>>>>> wrote:
> >>>>>>>>>
> >>>>>>>>> Dear Johannes,
> >>>>>>>>>
> >>>>>>>>> Thank you so much for your prompt attention.
> >>>>>>>>>
> >>>>>>>>> Best regards,
> >>>>>>>>> Monsuda
> >>>>>>>>>
> >>>>>>>>> On Tue, 10 Sept 2024 at 15:02, Johannes Grob
> >>>> <jgrob@geosig.com>
> >>>>>>>>> wrote:
> >>>>>>>>>
> >>>>>>>>> Dear Monsuda
> >>>>>>>>>
> >>>>>>>>> Thank you for your email. I am well and hope so you are.
> >>>>>>>>>
> >>>>>>>>> I am passing your email to our support service which will
> >>>>>> contact
> >>>>>>>>> you as soon as possible. Unfortunately they are engaged
> >> today
> >>>>>> but I
> >>>>>>>>> am sure they will be contacting you tomorrow to verify your
> >>>>>> problem.
> >>>>>>>>>
> >>>>>>>>> Thanks and best regards
> >>>>>>>>> Johannes
> >>>>>>>>>
> >>>>>>>>> ___________________________________________________________
> >>>>>>>>>
> >>>>>>>>> GeoSIG Ltd - Wiesenstrasse 39 - 8952 Schlieren - Switzerland
> >>>>>>>>> Tel: +41 44 810 21 50 - Fax: +41 44 810 23 50 - E-mail:
> >>>>>>>>> info@geosig.com
> >>>>>>>>> Direct E-mail: jgrob@geosig.com - Internet:
> >>>>>> https://www.geosig.com
> >>>>>>>>> ___________________________________________________________
> >>>>>>>>> This message, along with any attachments, may be
> >> confidential
> >>>> or
> >>>>>>>>> legally privileged. It is intended only
> >>>>>>>>> for the named person(s), who is/are the only authorized
> >>>>>> recipients.
> >>>>>>>>> If this message has reached you in
> >>>>>>>>> error, kindly destroy it without review and notify the
> >> sender
> >>>>>>>>> immediately. Thank you for your help.
> >>>>>>>>>
> >>>>>>>>> On 10 Sep 2024, at 09:51, Monsuda Nopakun
> >> <monsuda@reco.co.th>
> >>>>>>>>> wrote:
> >>>>>>>>>
> >>>>>>>>> Dear Johannes,
> >>>>>>>>>
> >>>>>>>>> How are you? I hope this email finds you well.
> >>>>>>>>>
> >>>>>>>>> Regarding our recent purchase, we're experiencing a problem
> >>>> with
> >>>>>>>>> GMSplus-73 (S/N 105038). It appears to be a problem with
> >>>>>> firmware
> >>>>>>>>> not loading. So, my engineer can't proceed with
> >> configuration.
> >>>>>> I've
> >>>>>>>>> attached a couple of pictures for your reference.
> >>>>>>>>>
> >>>>>>>>> Please kindly review them and advise accordingly.
> >>>>>>>>>
> >>>>>>>>> Best regards,
> >>>>>>>>> Monsuda
> >>>>>>>>>
> >>>>>>>>> <03.jpg><normal one.jpg><02.jpg><serial number.jpg><01.jpg>
> >>>>>>>>
> >>>>>>>>
> >>>>>>>> Links:
> >>>>>>>> ------
> >>>>>>>> [1] tel:%2B41%2044%20810%2021%2050
> >>>>>>>> [2] tel:%2B41%2044%20810%2023%2050
> >>>>>>>> [3] http://www.geosig.com/
> >>>>>>>
> >>>>>>> Dear Bence Szekeres,
> >>>>>>>
> >>>>>>> I am very glad to receive your great support.
> >>>>>>> I hope this is a good step towards resolving the issue at
> >> hand.
> >>>>>>>
> >>>>>>> I will check and fix it as you suggest.
> >>>>>>>
> >>>>>>> Best regards,
> >>>>>>> Sangsan Suebmee
> >>>>>>>
> >>>>>>> GEOTECH & ENGINEERING SERVICE LIMITED (THAILAND)
> >>>>>>
> >>>>>> Dear Bence Szekeres,
> >>>>>>
> >>>>>> We were unable to fix it as you suggested.
> >>>>>> I will send the file to It's in the Logfiles folder, check it
> >>>> again.
> >>>>>> Please help check this information for us.
> >>>>>>
> >>>>>> Thank you very much.
> >>>>>>
> >>>>>> Best regards,
> >>>>>> Sangsan Suebmee
> >>>>>>
> >>>>>> GEOTECH & ENGINEERING SERVICE LIMITED (THAILAND)
> >>>>>
> >>>>>
> >>>>> Links:
> >>>>> ------
> >>>>> [1]
> >>>>>
> >>>>
> >>>
> >>
> >
> http://www.geosig.com/files/FAQ_GMSplus_How_to_Connect_Serial_Console_with_uCon.pdf
> >>>>> [2] tel:%2B41%2044%20810%2021%2050
> >>>>> [3] tel:%2B41%2044%20810%2023%2050
> >>>>> [4] http://www.geosig.com/
> >>>>
> >>>> Dear Bence Szekeres,
> >>>>
> >>>> It looks like we only found it in the Logfiles folder.
> >>>> The unit only displays AC power and State power.
> >>>> Currently, this machine is still stationed at the work site.
> >>>> The machine still has an abnormality that cannot run the firmware
> >> as
> >>>>
> >>>> previously reported.
> >>>>
> >>>> Best regards,
> >>>> Sangsan Suebmee
> >>>> GEOTECH & ENGINEERING SERVICE LIMITED (THAILAND)
> >>>
> >>>
> >>> Links:
> >>> ------
> >>> [1]
> >>>
> >>
> >
> http://www.geosig.com/files/FAQ_GMSplus_How_to_Connect_Serial_Console_with_uCon.pdf
> >>> [2] tel:%2B41%2044%20810%2021%2050
> >>> [3] tel:%2B41%2044%20810%2023%2050
> >>> [4] http://www.geosig.com/
> >>
> >> Dear Bence Szekeres,
> >>
> >> We're having some issues with the console connection.
> >> according to instructions.
> >> We will ask Geo Sig to help send the tag number. to send this tool
> >> back
> >> to you for correction.
> >>
> >> Best regards,
> >> Sangsan Suebmee
> >> GEOTECH & ENGINEERING SERVICE LIMITED (THAILAND)
> >
> >
> > Links:
> > ------
> > [1] tel:%2B41%2044%20810%2021%2050
> > [2] tel:%2B41%2044%20810%2023%2050
> > [3] http://www.geosig.com/
>
> Dear Bence Szekeres,
>
> We have followed the steps you suggested.
> Thank you for your advice.
> We would like to inform you that this tool is currently unavailable.
> I would like to send the tool back to you for factory reset.
> Could you please check the information in the attached file?
>
> Best regards
> Sangsan Suebmee
> GEOTECH & ENGINEERING SERVICE LIMITED (THAILAND)

--000000000000285cee06290d28d7
Content-Type: text/html; charset="UTF-8"
Content-Transfer-Encoding: quoted-printable

<div dir=3D"ltr"><div>Dear Sangsan</div><div> </div><div>Thank you for p=
roviding the files.</div><div> </div><div>Could you please describe=C2=
=A0what issues you still=C2=A0encounter?</div><div> </div><div>Based on =
the=C2=A0provided files the device seem to operate=C2=A0correctly. Currentl=
y it cannot reach the configured server, which seems to be the one configur=
ed during production, so I suggest moving forward with configuring=C2=A0the=
 device.</div><div><div dir=3D"ltr" class=3D"gmail_signature" data-smartmai=
l=3D"gmail_signature"><div dir=3D"ltr"> <div><div> </div><div> </d=
iv>Best regards,<div>Bence Szekeres</div><div> </div><div>**************************=
********************************************************GeoSIG offices will be clos=
ed for=C2=A0Christmas=C2=A0and=C2=A0New=C2=A0Year&#39;s Holidaysfrom 23rd December =
2024 until 5th January 2025. MERRY=C2=A0CHRISTMAS=C2=A0AND HAPPY=C2=A0NE=
W=C2=A0YEAR!__=
_________________________________________________________</div><=
div>GeoSIG Ltd - Service Department Wiesenstrasse 39, 8952 Schlieren, Sw=
itzerland Tel:=C2=A0<a href=3D"tel:%2B41%2044%20810%2021%2050" target=3D=
"_blank">+41 44 810 21 50</a>=C2=A0- Fax:=C2=A0<a href=3D"tel:%2B41%2044%20=
810%2023%2050" target=3D"_blank">+41 44 810 23 50</a> Direct Email:<a hr=
ef=3D"mailto:wstauffacher@geosig.com" target=3D"_blank">=C2=A0support@geosi=
g.com</a>=C2=A0- Web:=C2=A0<a href=3D"http://www.geosig.com/" target=3D"_bl=
ank">http://www.geosig.com</a> Please also check our FAQ under=C2=A0<=
a href=3D"https://www.geosig.com/FAQ-pg36.aspx" target=3D"_blank">https://w=
ww.geosig.com/FAQ-pg36.aspx</a> </div><div> </div><div>This message, along with an=
y attachments, may be confidential or legally privileged. It is intended on=
ly for the named person(s), who is/are the only authorized recipients. If t=
his message has reached you in error, kindly destroy it without review and =
notify the sender immediately. Thank you for your help.</div>=
</div></div></div></div> </div> <div class=3D"gmail_quote gmail_quote=
_container"><div dir=3D"ltr" class=3D"gmail_attr">On Mon, 9 Dec 2024 at 09:=
55, &lt;<a href=3D"mailto:sangsan@geotech-engineering.co.th">sangsan@geotec=
h-engineering.co.th</a>&gt; wrote: </div><blockquote class=3D"gmail_quot=
e" style=3D"margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204)=
;padding-left:1ex">On 2024-11-27 22:03, Bence Szekeres wrote: 
&gt; Dear Sangsan 
&gt; 
&gt; Sorry for the late reply. 
&gt; 
&gt; Thank you for the pictures. 
&gt; I would suggest removing the SD card from the device -&gt; connect it =
to 
&gt; a Windows machine(ignore and close the format disk messages) -&gt; ver=
ify 
&gt; that the SD card works by opening the drive named with the serial 
&gt; number via the file explorer -&gt; backup the content of the SD card -=
&gt; 
&gt; right-click on the drive -&gt; format -&gt; quick format to FAT32 -&gt=
; 
&gt; reinstall the SD card to the recorder. 
&gt; The recorder will automatically repartition the SD card. If needed 
&gt; send the configuration file that was backed up from the SD card to the=
 
&gt; device via GeoDAS. 
&gt; 
&gt; Best regards, 
&gt; Bence Szekeres 
&gt; 
&gt; **********************************************************************=
************ 
&gt; 
&gt; GeoSIG offices will be closed for Christmas and New Year&#39;s Holiday=
s 
&gt; 
&gt; from 23rd December 2024 until 5th January 2025. 
&gt; 
&gt; MERRY CHRISTMAS AND HAPPY NEW YEAR! 
&gt; 
&gt; ___________________________________________________________ 
&gt; GeoSIG Ltd - Service Department 
&gt; Wiesenstrasse 39, 8952 Schlieren, Switzerland 
&gt; Tel: +41 44 810 21 50 [1] - Fax: +41 44 810 23 50 [2] 
&gt; Direct Email: <a href=3D"mailto:support@geosig.com" target=3D"_blank">=
support@geosig.com</a> - Web: <a href=3D"http://www.geosig.com" rel=3D"nore=
ferrer" target=3D"_blank">http://www.geosig.com</a> [3] 
&gt; Please also check our FAQ under <a href=3D"https://www.geosig.com/FAQ-=
pg36.aspx" rel=3D"noreferrer" target=3D"_blank">https://www.geosig.com/FAQ-=
pg36.aspx</a> 
&gt; 
&gt; This message, along with any attachments, may be confidential or 
&gt; legally privileged. It is intended only for the named person(s), who<b=
r>
&gt; is/are the only authorized recipients. If this message has reached you=
 
&gt; in error, kindly destroy it without review and notify the sender 
&gt; immediately. Thank you for your help. 
&gt; 
&gt; On Thu, 21 Nov 2024 at 05:43, &lt;<a href=3D"mailto:sangsan@geotech-en=
gineering.co.th" target=3D"_blank">sangsan@geotech-engineering.co.th</a>&gt=
; 
&gt; wrote: 
&gt; 
&gt;&gt; On 2024-10-02 14:23, Bence Szekeres wrote: 
&gt;&gt;&gt; Dear Sangsan 
&gt;&gt;&gt; 
&gt;&gt;&gt; Please establish console connection with the recorder accordin=
g to 
&gt;&gt; the 
&gt;&gt;&gt; following manual, restart the instrument then send me the outp=
ut 
&gt;&gt; of 
&gt;&gt;&gt; the console application. 
&gt;&gt;&gt; FAQ GMSplus How to Connect Serial Console with uCon [1] 
&gt;&gt;&gt; 
&gt;&gt;&gt; Best regards, 
&gt;&gt;&gt; Bence Szekeres 
&gt;&gt;&gt; 
&gt;&gt;&gt; GeoSIG Ltd - Service Department 
&gt;&gt;&gt; Wiesenstrasse 39, 8952 Schlieren, Switzerland 
&gt;&gt;&gt; Tel: +41 44 810 21 50 [2] - Fax: +41 44 810 23 50 [3] 
&gt;&gt;&gt; Direct Email: <a href=3D"mailto:support@geosig.com" target=3D"=
_blank">support@geosig.com</a> - Web: <a href=3D"http://www.geosig.com" rel=
=3D"noreferrer" target=3D"_blank">http://www.geosig.com</a> [4] 
&gt;&gt;&gt; Please also check our FAQ under 
&gt;&gt; <a href=3D"https://www.geosig.com/FAQ-pg36.aspx" rel=3D"noreferrer=
" target=3D"_blank">https://www.geosig.com/FAQ-pg36.aspx</a> 
&gt;&gt;&gt; 
&gt;&gt;&gt; This message, along with any attachments, may be confidential =
or 
&gt;&gt;&gt; legally privileged. It is intended only for the named person(s=
), 
&gt;&gt; who 
&gt;&gt;&gt; is/are the only authorized recipients. If this message has rea=
ched 
&gt;&gt; you 
&gt;&gt;&gt; in error, kindly destroy it without review and notify the send=
er 
&gt;&gt;&gt; immediately. Thank you for your help. 
&gt;&gt;&gt; 
&gt;&gt;&gt; On Tue, 1 Oct 2024 at 11:10, &lt;<a href=3D"mailto:sangsan@geo=
tech-engineering.co.th" target=3D"_blank">sangsan@geotech-engineering.co.th=
</a>&gt; 
&gt;&gt;&gt; wrote: 
&gt;&gt;&gt; 
&gt;&gt;&gt;&gt; On 2024-09-30 19:48, Bence Szekeres wrote: 
&gt;&gt;&gt;&gt;&gt; Dear Sangsan 
&gt;&gt;&gt;&gt;&gt; 
&gt;&gt;&gt;&gt;&gt; The file seems to be empty. 
&gt;&gt;&gt;&gt;&gt; Are there any other files in the Logfiles folder? 
&gt;&gt;&gt;&gt;&gt; Does the instrument start up? Do the LEDs RUN and LINK=
 blink or 
&gt;&gt;&gt;&gt; only 
&gt;&gt;&gt;&gt;&gt; the AC is on? 
&gt;&gt;&gt;&gt;&gt; Please establish console connection with the recorder =
and send 
&gt;&gt; me 
&gt;&gt;&gt;&gt; the 
&gt;&gt;&gt;&gt;&gt; console output. 
&gt;&gt;&gt;&gt;&gt; FAQ GMSplus How to Connect Serial Console with uCon [1=
] 
&gt;&gt;&gt;&gt;&gt; 
&gt;&gt;&gt;&gt;&gt; Best regards, 
&gt;&gt;&gt;&gt;&gt; Bence Szekeres 
&gt;&gt;&gt;&gt;&gt; 
&gt;&gt;&gt;&gt;&gt; GeoSIG Ltd - Service Department 
&gt;&gt;&gt;&gt;&gt; Wiesenstrasse 39, 8952 Schlieren, Switzerland 
&gt;&gt;&gt;&gt;&gt; Tel: +41 44 810 21 50 [2] - Fax: +41 44 810 23 50 [3]<=
br>
&gt;&gt;&gt;&gt;&gt; Direct Email: <a href=3D"mailto:support@geosig.com" ta=
rget=3D"_blank">support@geosig.com</a> - Web: <a href=3D"http://www.geosig.=
com" rel=3D"noreferrer" target=3D"_blank">http://www.geosig.com</a> 
&gt;&gt; [4] 
&gt;&gt;&gt;&gt;&gt; Please also check our FAQ under 
&gt;&gt;&gt;&gt; <a href=3D"https://www.geosig.com/FAQ-pg36.aspx" rel=3D"no=
referrer" target=3D"_blank">https://www.geosig.com/FAQ-pg36.aspx</a> 
&gt;&gt;&gt;&gt;&gt; 
&gt;&gt;&gt;&gt;&gt; This message, along with any attachments, may be confi=
dential or 
&gt;&gt;&gt;&gt;&gt; legally privileged. It is intended only for the named =
person(s), 
&gt;&gt;&gt;&gt; who 
&gt;&gt;&gt;&gt;&gt; is/are the only authorized recipients. If this message=
 has 
&gt;&gt; reached 
&gt;&gt;&gt;&gt; you 
&gt;&gt;&gt;&gt;&gt; in error, kindly destroy it without review and notify =
the sender 
&gt;&gt;&gt;&gt;&gt; immediately. Thank you for your help. 
&gt;&gt;&gt;&gt;&gt; 
&gt;&gt;&gt;&gt;&gt; On Mon, 30 Sept 2024 at 04:00, 
&gt;&gt; &lt;<a href=3D"mailto:sangsan@geotech-engineering.co.th" target=3D=
"_blank">sangsan@geotech-engineering.co.th</a>&gt; 
&gt;&gt;&gt;&gt;&gt; wrote: 
&gt;&gt;&gt;&gt;&gt; 
&gt;&gt;&gt;&gt;&gt;&gt; On 2024-09-17 09:07, <a href=3D"mailto:sangsan@geo=
tech-engineering.co.th" target=3D"_blank">sangsan@geotech-engineering.co.th=
</a> wrote: 
&gt;&gt;&gt;&gt;&gt;&gt;&gt; On 2024-09-11 15:17, Bence Szekeres wrote: 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; Dear Monsuda 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; In that case, to avoid several site visits=
 please try to 
&gt;&gt; force 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; reinstall the firmware of the recorder acc=
ording to the 
&gt;&gt;&gt;&gt; attached 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; procedure. 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; I suggest doing it through the SD card.<br=
>
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; Best regards, 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; Bence Szekeres 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; GeoSIG Ltd - Service Department 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; Wiesenstrasse 39, 8952 Schlieren, Switzerl=
and 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; Tel: +41 44 810 21 50 [1] - Fax: +41 44 81=
0 23 50 [2] 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; Direct Email: <a href=3D"mailto:support@ge=
osig.com" target=3D"_blank">support@geosig.com</a> - Web: <a href=3D"http:/=
/www.geosig.com" rel=3D"noreferrer" target=3D"_blank">http://www.geosig.com=
</a> 
&gt;&gt;&gt;&gt; [3] 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; Please also check our FAQ under 
&gt;&gt;&gt;&gt;&gt;&gt; <a href=3D"https://www.geosig.com/FAQ-pg36.aspx" r=
el=3D"noreferrer" target=3D"_blank">https://www.geosig.com/FAQ-pg36.aspx</a=
> 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; This message, along with any attachments, =
may be confidential 
&gt;&gt;&gt;&gt; or 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; legally privileged. It is intended only fo=
r the named 
&gt;&gt;&gt;&gt; person(s), 
&gt;&gt;&gt;&gt;&gt;&gt; who 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; is/are the only authorized recipients. If =
this message has 
&gt;&gt;&gt;&gt;&gt;&gt; reached you 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; in error, kindly destroy it without review=
 and notify the 
&gt;&gt;&gt;&gt; sender 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; immediately. Thank you for your help. 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; On Wed, 11 Sept 2024 at 10:02, Monsuda Nop=
akun 
&gt;&gt;&gt;&gt;&gt;&gt; &lt;<a href=3D"mailto:monsuda@reco.co.th" target=
=3D"_blank">monsuda@reco.co.th</a>&gt; 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; wrote: 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; Dear Bence, 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; As the unit is currently on site, we w=
ill send you the log 
&gt;&gt;&gt;&gt; file 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; early next week. 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; Thank you very much. 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; Best regards, 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; Monsuda 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; On Wed, 11 Sept 2024 at 14:12, Bence S=
zekeres 
&gt;&gt;&gt;&gt;&gt;&gt; &lt;<a href=3D"mailto:bszekeres@geosig.com" target=
=3D"_blank">bszekeres@geosig.com</a>&gt; 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; wrote: 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; Dear Monsuda 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; Thank you. 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; It seems like there is an issue with t=
he web interface. 
&gt;&gt; Please 
&gt;&gt;&gt;&gt;&gt;&gt; send 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; me the log files from the SD card. 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; Best regards, 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; Bence Szekeres 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; GeoSIG Ltd - Service Department 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; Wiesenstrasse 39, 8952 Schlieren, Swit=
zerland 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; Tel: +41 44 810 21 50 [1] - Fax: +41 4=
4 810 23 50 [2] 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; Direct Email: <a href=3D"mailto:suppor=
t@geosig.com" target=3D"_blank">support@geosig.com</a> - Web: 
&gt;&gt; <a href=3D"http://www.geosig.com" rel=3D"noreferrer" target=3D"_bl=
ank">http://www.geosig.com</a> 
&gt;&gt;&gt;&gt;&gt;&gt; [3] 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; Please also check our FAQ under 
&gt;&gt;&gt;&gt;&gt;&gt; <a href=3D"https://www.geosig.com/FAQ-pg36.aspx" r=
el=3D"noreferrer" target=3D"_blank">https://www.geosig.com/FAQ-pg36.aspx</a=
> 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; This message, along with any attachmen=
ts, may be 
&gt;&gt; confidential 
&gt;&gt;&gt;&gt; or 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; legally privileged. It is intended onl=
y for the named 
&gt;&gt;&gt;&gt; person(s), 
&gt;&gt;&gt;&gt;&gt;&gt; who 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; is/are the only authorized recipients.=
 If this message has 
&gt;&gt;&gt;&gt;&gt;&gt; reached 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; you in error, kindly destroy it withou=
t review and notify 
&gt;&gt; the 
&gt;&gt;&gt;&gt;&gt;&gt; sender 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; immediately. Thank you for your help.<=
br>
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; On Wed, 11 Sept 2024 at 09:04, Monsuda=
 Nopakun 
&gt;&gt;&gt;&gt;&gt;&gt; &lt;<a href=3D"mailto:monsuda@reco.co.th" target=
=3D"_blank">monsuda@reco.co.th</a>&gt; 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; wrote: 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; Dear Bence, 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; Thank you for your email. I&#39;ve att=
ached the pictures with 
&gt;&gt; this 
&gt;&gt;&gt;&gt;&gt;&gt; email 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; as requested. 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; Best regards, 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; Monsuda 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; On Wed, 11 Sept 2024 at 13:31, Bence S=
zekeres 
&gt;&gt;&gt;&gt;&gt;&gt; &lt;<a href=3D"mailto:bszekeres@geosig.com" target=
=3D"_blank">bszekeres@geosig.com</a>&gt; 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; wrote: 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; Dear Monsuda 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; Unfortunately, I didn&#39;t receive th=
e pictures. Could you 
&gt;&gt; please 
&gt;&gt;&gt;&gt;&gt;&gt; share 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; them with me? 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; If the firmware is not loading please =
turn off the 
&gt;&gt; instrument 
&gt;&gt;&gt;&gt; -&gt; 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; check the content of the SD card -&gt;=
 if the size of the file 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; gsiafw.bin is ~0-1KB please delete it =
from the card -&gt; 
&gt;&gt;&gt;&gt; reinstall 
&gt;&gt;&gt;&gt;&gt;&gt; the 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; SD card -&gt; start up the instrument.=
 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; Otherwise please send me the log files=
 from the SD card. 
&gt;&gt; They 
&gt;&gt;&gt;&gt;&gt;&gt; are 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; located in the Logfiles folder. 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; Best regards, 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; Bence Szekeres 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; GeoSIG Ltd - Service Department 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; Wiesenstrasse 39, 8952 Schlieren, Swit=
zerland 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; Tel: +41 44 810 21 50 [1] - Fax: +41 4=
4 810 23 50 [2] 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; Direct Email: <a href=3D"mailto:suppor=
t@geosig.com" target=3D"_blank">support@geosig.com</a> - Web: 
&gt;&gt; <a href=3D"http://www.geosig.com" rel=3D"noreferrer" target=3D"_bl=
ank">http://www.geosig.com</a> 
&gt;&gt;&gt;&gt;&gt;&gt; [3] 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; Please also check our FAQ under 
&gt;&gt;&gt;&gt;&gt;&gt; <a href=3D"https://www.geosig.com/FAQ-pg36.aspx" r=
el=3D"noreferrer" target=3D"_blank">https://www.geosig.com/FAQ-pg36.aspx</a=
> 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; This message, along with any attachmen=
ts, may be 
&gt;&gt; confidential 
&gt;&gt;&gt;&gt; or 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; legally privileged. It is intended onl=
y for the named 
&gt;&gt;&gt;&gt; person(s), 
&gt;&gt;&gt;&gt;&gt;&gt; who 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; is/are the only authorized recipients.=
 If this message has 
&gt;&gt;&gt;&gt;&gt;&gt; reached 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; you in error, kindly destroy it withou=
t review and notify 
&gt;&gt; the 
&gt;&gt;&gt;&gt;&gt;&gt; sender 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; immediately. Thank you for your help.<=
br>
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; On Tue, 10 Sept 2024 at 10:04, Monsuda=
 Nopakun 
&gt;&gt;&gt;&gt;&gt;&gt; &lt;<a href=3D"mailto:monsuda@reco.co.th" target=
=3D"_blank">monsuda@reco.co.th</a>&gt; 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; wrote: 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; Dear Johannes, 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; Thank you so much for your prompt atte=
ntion. 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; Best regards, 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; Monsuda 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; On Tue, 10 Sept 2024 at 15:02, Johanne=
s Grob 
&gt;&gt;&gt;&gt; &lt;<a href=3D"mailto:jgrob@geosig.com" target=3D"_blank">=
jgrob@geosig.com</a>&gt; 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; wrote: 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; Dear Monsuda 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; Thank you for your email. I am well an=
d hope so you are. 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; I am passing your email to our support=
 service which will 
&gt;&gt;&gt;&gt;&gt;&gt; contact 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; you as soon as possible. Unfortunately=
 they are engaged 
&gt;&gt; today 
&gt;&gt;&gt;&gt;&gt;&gt; but I 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; am sure they will be contacting you to=
morrow to verify your 
&gt;&gt;&gt;&gt;&gt;&gt; problem. 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; Thanks and best regards 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; Johannes 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; ______________________________________=
_____________________ 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; GeoSIG Ltd - Wiesenstrasse 39 - 8952 S=
chlieren - Switzerland 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; Tel: +41 44 810 21 50 - Fax: +41 44 81=
0 23 50 - E-mail: 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; <a href=3D"mailto:info@geosig.com" tar=
get=3D"_blank">info@geosig.com</a> 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; Direct E-mail: <a href=3D"mailto:jgrob=
@geosig.com" target=3D"_blank">jgrob@geosig.com</a> - Internet: 
&gt;&gt;&gt;&gt;&gt;&gt; <a href=3D"https://www.geosig.com" rel=3D"noreferr=
er" target=3D"_blank">https://www.geosig.com</a> 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; ______________________________________=
_____________________ 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; This message, along with any attachmen=
ts, may be 
&gt;&gt; confidential 
&gt;&gt;&gt;&gt; or 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; legally privileged. It is intended onl=
y 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; for the named person(s), who is/are th=
e only authorized 
&gt;&gt;&gt;&gt;&gt;&gt; recipients. 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; If this message has reached you in 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; error, kindly destroy it without revie=
w and notify the 
&gt;&gt; sender 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; immediately. Thank you for your help.<=
br>
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; On 10 Sep 2024, at 09:51, Monsuda Nopa=
kun 
&gt;&gt; &lt;<a href=3D"mailto:monsuda@reco.co.th" target=3D"_blank">monsud=
a@reco.co.th</a>&gt; 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; wrote: 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; Dear Johannes, 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; How are you? I hope this email finds y=
ou well. 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; Regarding our recent purchase, we&#39;=
re experiencing a problem 
&gt;&gt;&gt;&gt; with 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; GMSplus-73 (S/N 105038). It appears to=
 be a problem with 
&gt;&gt;&gt;&gt;&gt;&gt; firmware 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; not loading. So, my engineer can&#39;t=
 proceed with 
&gt;&gt; configuration. 
&gt;&gt;&gt;&gt;&gt;&gt; I&#39;ve 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; attached a couple of pictures for your=
 reference. 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; Please kindly review them and advise a=
ccordingly. 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; Best regards, 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; Monsuda 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; &lt;03.jpg&gt;&lt;normal one.jpg&gt;&l=
t;02.jpg&gt;&lt;serial number.jpg&gt;&lt;01.jpg&gt; 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; Links: 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; ------ 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; [1] tel:%2B41%2044%20810%2021%2050 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; [2] tel:%2B41%2044%20810%2023%2050 
&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt; [3] <a href=3D"http://www.geosig.com/" rel=
=3D"noreferrer" target=3D"_blank">http://www.geosig.com/</a> 
&gt;&gt;&gt;&gt;&gt;&gt;&gt; 
&gt;&gt;&gt;&gt;&gt;&gt;&gt; Dear Bence Szekeres, 
&gt;&gt;&gt;&gt;&gt;&gt;&gt; 
&gt;&gt;&gt;&gt;&gt;&gt;&gt; I am very glad to receive your great support.<=
br>
&gt;&gt;&gt;&gt;&gt;&gt;&gt; I hope this is a good step towards resolving t=
he issue at 
&gt;&gt; hand. 
&gt;&gt;&gt;&gt;&gt;&gt;&gt; 
&gt;&gt;&gt;&gt;&gt;&gt;&gt; I will check and fix it as you suggest. 
&gt;&gt;&gt;&gt;&gt;&gt;&gt; 
&gt;&gt;&gt;&gt;&gt;&gt;&gt; Best regards, 
&gt;&gt;&gt;&gt;&gt;&gt;&gt; Sangsan Suebmee 
&gt;&gt;&gt;&gt;&gt;&gt;&gt; 
&gt;&gt;&gt;&gt;&gt;&gt;&gt; GEOTECH &amp; ENGINEERING SERVICE LIMITED (THA=
ILAND) 
&gt;&gt;&gt;&gt;&gt;&gt; 
&gt;&gt;&gt;&gt;&gt;&gt; Dear Bence Szekeres, 
&gt;&gt;&gt;&gt;&gt;&gt; 
&gt;&gt;&gt;&gt;&gt;&gt; We were unable to fix it as you suggested. 
&gt;&gt;&gt;&gt;&gt;&gt; I will send the file to It&#39;s in the Logfiles f=
older, check it 
&gt;&gt;&gt;&gt; again. 
&gt;&gt;&gt;&gt;&gt;&gt; Please help check this information for us. 
&gt;&gt;&gt;&gt;&gt;&gt; 
&gt;&gt;&gt;&gt;&gt;&gt; Thank you very much. 
&gt;&gt;&gt;&gt;&gt;&gt; 
&gt;&gt;&gt;&gt;&gt;&gt; Best regards, 
&gt;&gt;&gt;&gt;&gt;&gt; Sangsan Suebmee 
&gt;&gt;&gt;&gt;&gt;&gt; 
&gt;&gt;&gt;&gt;&gt;&gt; GEOTECH &amp; ENGINEERING SERVICE LIMITED (THAILAN=
D) 
&gt;&gt;&gt;&gt;&gt; 
&gt;&gt;&gt;&gt;&gt; 
&gt;&gt;&gt;&gt;&gt; Links: 
&gt;&gt;&gt;&gt;&gt; ------ 
&gt;&gt;&gt;&gt;&gt; [1] 
&gt;&gt;&gt;&gt;&gt; 
&gt;&gt;&gt;&gt; 
&gt;&gt;&gt; 
&gt;&gt; 
&gt; <a href=3D"http://www.geosig.com/files/FAQ_GMSplus_How_to_Connect_Seri=
al_Console_with_uCon.pdf" rel=3D"noreferrer" target=3D"_blank">http://www.g=
eosig.com/files/FAQ_GMSplus_How_to_Connect_Serial_Console_with_uCon.pdf</a>=
 
&gt;&gt;&gt;&gt;&gt; [2] tel:%2B41%2044%20810%2021%2050 
&gt;&gt;&gt;&gt;&gt; [3] tel:%2B41%2044%20810%2023%2050 
&gt;&gt;&gt;&gt;&gt; [4] <a href=3D"http://www.geosig.com/" rel=3D"noreferr=
er" target=3D"_blank">http://www.geosig.com/</a> 
&gt;&gt;&gt;&gt; 
&gt;&gt;&gt;&gt; Dear Bence Szekeres, 
&gt;&gt;&gt;&gt; 
&gt;&gt;&gt;&gt; It looks like we only found it in the Logfiles folder. 
&gt;&gt;&gt;&gt; The unit only displays AC power and State power. 
&gt;&gt;&gt;&gt; Currently, this machine is still stationed at the work sit=
e. 
&gt;&gt;&gt;&gt; The machine still has an abnormality that cannot run the f=
irmware 
&gt;&gt; as 
&gt;&gt;&gt;&gt; 
&gt;&gt;&gt;&gt; previously reported. 
&gt;&gt;&gt;&gt; 
&gt;&gt;&gt;&gt; Best regards, 
&gt;&gt;&gt;&gt; Sangsan Suebmee 
&gt;&gt;&gt;&gt; GEOTECH &amp; ENGINEERING SERVICE LIMITED (THAILAND) 
&gt;&gt;&gt; 
&gt;&gt;&gt; 
&gt;&gt;&gt; Links: 
&gt;&gt;&gt; ------ 
&gt;&gt;&gt; [1] 
&gt;&gt;&gt; 
&gt;&gt; 
&gt; <a href=3D"http://www.geosig.com/files/FAQ_GMSplus_How_to_Connect_Seri=
al_Console_with_uCon.pdf" rel=3D"noreferrer" target=3D"_blank">http://www.g=
eosig.com/files/FAQ_GMSplus_How_to_Connect_Serial_Console_with_uCon.pdf</a>=
 
&gt;&gt;&gt; [2] tel:%2B41%2044%20810%2021%2050 
&gt;&gt;&gt; [3] tel:%2B41%2044%20810%2023%2050 
&gt;&gt;&gt; [4] <a href=3D"http://www.geosig.com/" rel=3D"noreferrer" targ=
et=3D"_blank">http://www.geosig.com/</a> 
&gt;&gt; 
&gt;&gt; Dear Bence Szekeres, 
&gt;&gt; 
&gt;&gt; We&#39;re having some issues with the console connection. 
&gt;&gt; according to instructions. 
&gt;&gt; We will ask Geo Sig to help send the tag number. to send this tool=
 
&gt;&gt; back 
&gt;&gt; to you for correction. 
&gt;&gt; 
&gt;&gt; Best regards, 
&gt;&gt; Sangsan Suebmee 
&gt;&gt; GEOTECH &amp; ENGINEERING SERVICE LIMITED (THAILAND) 
&gt; 
&gt; 
&gt; Links: 
&gt; ------ 
&gt; [1] tel:%2B41%2044%20810%2021%2050 
&gt; [2] tel:%2B41%2044%20810%2023%2050 
&gt; [3] <a href=3D"http://www.geosig.com/" rel=3D"noreferrer" target=3D"_b=
lank">http://www.geosig.com/</a> 
 
Dear Bence Szekeres, 
 
We have followed the steps you suggested. 
Thank you for your advice. 
We would like to inform you that this tool is currently unavailable. 
I would like to send the tool back to you for factory reset. 
Could you please check the information in the attached file? 
 
Best regards 
Sangsan Suebmee 
GEOTECH &amp; ENGINEERING SERVICE LIMITED (THAILAND)</blockquote></div>

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